Windmill Medical Practice, London: patient reviews and CQC rating
Windmill Medical Practice is a GP practice in London with 7,769 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in August 2022. It has 2.9 full-time-equivalent qualified GPs, or 2,649 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Windmill Medical Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 83%, above the England figure of 57%. Its weakest is the share who said their needs were met at their last appointment: 89%, against 90% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 103rd of the 648 practices in London with 50 or more responses. 83% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (90%). 92 patients answered the survey (response rate 18%).
| Survey question | Windmill Medical Practice | West and North London | England |
|---|---|---|---|
| Overall experience good | 87% | 75% | 77% |
| Easy to contact by phone | 83% | 62% | 57% |
| Easy to contact via the website | 66% | 57% | 58% |
| Easy to contact via the NHS App | 72% | 54% | 54% |
| Reception team helpful | 96% | 83% | 85% |
| Last contact good | 90% | 73% | 73% |
| Wait for appointment about right | 74% | 68% | 69% |
| Listened to well | 90% | 86% | 87% |
| Treated with care and concern | 90% | 84% | 86% |
| Confidence and trust in the clinician | 93% | 92% | 93% |
| Needs met | 89% | 89% | 90% |
In the Friends and Family Test for July 2026, 92% of 244 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Windmill Medical Practice is Good, published in August 2022. One key question is rated differently: Safe Requires Improvement.
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,769 patients were registered at Windmill Medical Practice in September 2026, down 5.7% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 2.9 full-time-equivalent qualified GPs, there are 2,649 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 0.6 nurses and 2.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.9 | 3.9 |
| August 2024 | 4.8 | 4.8 |
| August 2025 | 5.1 | 5.1 |
| August 2026 | 2.9 | 2.9 |
From June 2026 to August 2026 the practice recorded 3,206 appointments a month, or 413 per 1,000 registered patients (England: 510). 67% were face to face (England: 63%). 33% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
52% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Windmill Medical Practice | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 413 | 469 | 510 |
| Face to face | 67% | 60% | 63% |
| Same day as booked | 33% | 48% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.2% against 0.6%), osteoporosis (0.4% against 1.2%) and a learning disability (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 29.9 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.7 years for women and 79.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.6% | 15.2% |
| Depression | 18+ yrs | 12.2% | 14.3% |
| Diabetes | 17+ yrs | 7.1% | 7.9% |
| Asthma | 6+ yrs | 4.9% | 6.6% |
| Cancer | All ages | 3.2% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.2% | 4.6% |
| Coronary heart disease | All ages | 2.3% | 3.0% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| Atrial fibrillation | All ages | 1.3% | 2.2% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| COPD | All ages | 1.1% | 1.9% |
| Heart failure | All ages | 0.8% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Dementia | All ages | 0.4% | 0.8% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 61.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 59.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 59.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.6% | 74.9% |
Windmill Medical Practice, 65 Shoot Up Hill, London, NW2 3PS. Phone: 020 8452 7646. Website: www.mapesburymedicalgroup.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Willesden Green Surgery | 0.5 km | 90% |
| Chichele Road Surgery | 0.6 km | 69% |
| Walm Lane Surgery | 0.7 km | 88% |
| Cricklewood General Practice | 0.8 km | 84% |
| West Hampstead Medical Centre | 0.9 km | 86% |
- Chichele Road Surgery (69% overall experience good)
- KPMC Mile Walk (69% overall experience good)
- Staverton Surgery (84% overall experience good)
How do patients rate Windmill Medical Practice?
In the 2026 GP Patient Survey, 87% of patients described their overall experience of Windmill Medical Practice as good, above the England figure of 77%. 83% found it easy to get through by phone.
How many patients are registered at Windmill Medical Practice?
7,769 patients were registered in September 2026, down 5.7% on a year earlier.
What is Windmill Medical Practice's CQC rating?
Good overall, published in August 2022.
How many GPs does Windmill Medical Practice have?
2.9 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,649 patients per GP against 2,171 across England.
Are appointments at Windmill Medical Practice face to face?
67% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Windmill Medical Practice's phone number?
020 8452 7646.