West Hampstead Medical Centre, London: patient reviews and CQC rating
West Hampstead Medical Centre is a GP practice in London with 23,008 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in December 2016. It has 9.7 full-time-equivalent qualified GPs, or 2,383 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about West Hampstead Medical Centre
Its best result against England is the share who found it easy to contact the practice using the NHS App: 80%, above the England figure of 54%. Its weakest is the share who said the healthcare professional was good at listening to them: 83%, against 87% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 143rd of the 648 practices in London with 50 or more responses. 82% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (85%). 104 patients answered the survey (response rate 14%).
| Survey question | West Hampstead Medical Centre | West and North London | England |
|---|---|---|---|
| Overall experience good | 86% | 75% | 77% |
| Easy to contact by phone | 82% | 62% | 57% |
| Easy to contact via the website | 78% | 57% | 58% |
| Easy to contact via the NHS App | 80% | 54% | 54% |
| Reception team helpful | 91% | 83% | 85% |
| Last contact good | 86% | 73% | 73% |
| Wait for appointment about right | 83% | 68% | 69% |
| Listened to well | 83% | 86% | 87% |
| Treated with care and concern | 84% | 84% | 86% |
| Confidence and trust in the clinician | 93% | 92% | 93% |
| Needs met | 90% | 89% | 90% |
In the Friends and Family Test for July 2026, 92% of 12 responses rated the practice good or very good (England: 92%).
CQC's overall rating for West Hampstead Medical Centre is Good, published in December 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
23,008 patients were registered at West Hampstead Medical Centre in September 2026, down 1.2% on a year earlier (England: down 1.1%).
7% of its patients are aged 65 or over, against 19% across England. With 9.7 full-time-equivalent qualified GPs, there are 2,383 patients per GP, close to the England figure of 2,171 and West and North London's 2,497. The practice also has 1.7 nurses and 4.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 8.6 | 12.3 |
| August 2024 | 8.5 | 14.9 |
| August 2025 | 8.5 | 14.7 |
| August 2026 | 9.7 | 15.4 |
From June 2026 to August 2026 the practice recorded 6,337 appointments a month, or 275 per 1,000 registered patients (England: 510). 75% were face to face (England: 63%). 56% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
81% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | West Hampstead Medical Centre | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 275 | 469 | 510 |
| Face to face | 75% | 60% | 63% |
| Same day as booked | 56% | 48% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.1% against 0.6%), heart failure (0.3% against 1.1%) and stroke or TIA (0.6% against 1.9%). The practice's patients live in areas with an average deprivation score of 19.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.6 years for women and 80.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 12.2% | 14.3% |
| High blood pressure | All ages | 6.5% | 15.2% |
| Asthma | 6+ yrs | 4.0% | 6.6% |
| Diabetes | 17+ yrs | 2.6% | 7.9% |
| Cancer | All ages | 2.2% | 3.8% |
| Chronic kidney disease | 18+ yrs | 1.6% | 4.6% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Coronary heart disease | All ages | 1.0% | 3.0% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Atrial fibrillation | All ages | 0.7% | 2.2% |
| COPD | All ages | 0.6% | 1.9% |
| Stroke and TIA | All ages | 0.6% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Epilepsy | 18+ yrs | 0.3% | 0.8% |
| Heart failure | All ages | 0.3% | 1.1% |
| Dementia | All ages | 0.3% | 0.8% |
| Learning disability | All ages | 0.3% | 0.6% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 63.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 56.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 54.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 60.0% | 74.9% |
West Hampstead Medical Centre, 9, Solent Road, London, NW6 1TP. Phone: 020 7431 1588. Website: www.westhampsteadmedicalcentre.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Cholmley Gardens Surgery | 0.3 km | 80% |
| Gray’s Inn Medical Group West Hampstead | 0.5 km | 90% |
| Brondesbury Medical Centre | 0.8 km | 80% |
| Windmill Medical Practice | 0.9 km | 87% |
| Belsize Priory Medical Practice | 1.3 km | 79% |
- The Abbey Medical Centre (82% overall experience good)
How do patients rate West Hampstead Medical Centre?
In the 2026 GP Patient Survey, 86% of patients described their overall experience of West Hampstead Medical Centre as good, above the England figure of 77%. 82% found it easy to get through by phone.
How many patients are registered at West Hampstead Medical Centre?
23,008 patients were registered in September 2026, down 1.2% on a year earlier.
What is West Hampstead Medical Centre's CQC rating?
Good overall, published in December 2016.
How many GPs does West Hampstead Medical Centre have?
9.7 full-time-equivalent qualified GPs (17 qualified GPs by headcount), which is 2,383 patients per GP against 2,171 across England.
Are appointments at West Hampstead Medical Centre face to face?
75% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is West Hampstead Medical Centre's phone number?
020 7431 1588.