West Camden PCN: primary care network practices and patient survey
West Camden PCN is a primary care network of 2 GP practices with 35,566 registered patients (September 2026). In the 2026 GP Patient Survey, 84% of its patients described their overall experience as good, above the England figure of 77%. Its practices have 1,991 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 2 practices in West Camden PCN with survey results, the share of patients describing their overall experience as good ranges from 82% at The Abbey Medical Centre to 86% at West Hampstead Medical Centre, with a median of 84% (England: 77%). 1 is above England and 0 below by more than the survey's margin of error. West Hampstead Medical Centre has the highest share finding it easy to get through by phone (82%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| West Hampstead Medical Centre | 23,008 | 86% | 82% | Good | 2,383 |
| The Abbey Medical Centre | 12,558 | 82% | 65% | Good | 1,529 |
Results for the network as a whole, from 198 responses, against West and North London and England.
| Survey question | West Camden PCN | West and North London | England |
|---|---|---|---|
| Overall experience good | 84% | 75% | 77% |
| Easy to contact by phone | 76% | 62% | 57% |
| Easy to contact via the website | 74% | 57% | 58% |
| Easy to contact via the NHS App | 70% | 54% | 54% |
| Reception team helpful | 93% | 83% | 85% |
| Last contact good | 86% | 73% | 73% |
| Wait for appointment about right | 82% | 68% | 69% |
| Listened to well | 86% | 86% | 87% |
| Treated with care and concern | 87% | 84% | 86% |
| Confidence and trust in the clinician | 93% | 92% | 93% |
| Needs met | 89% | 89% | 90% |
There are 1,991 registered patients per full-time-equivalent qualified GP in West Camden PCN, close to England's 2,171 and West and North London's 2,497. Practices recorded 402 appointments a month per 1,000 patients (England: 510), 59% of them face to face. 56% of appointments took place on the day they were booked (England: 45%).
10% of registered patients are aged 65 or over (England: 19%). Lists shrank by 3.0% over the year (England: shrank 1.1%).
| Measure | West Camden PCN | West and North London | England |
|---|---|---|---|
| Patients per qualified GP | 1,991 | 2,497 | 2,171 |
| Appointments per 1,000 patients a month | 402 | 469 | 510 |
| Face-to-face appointments | 59% | 60% | 63% |
| Same day as booked | 56% | 48% | 45% |
| Did not attend | 4% | 5% | 4% |
| Patients aged 65 or over | 10% | 12% | 19% |
Relative to England, the register furthest above England's rate at practices in West Camden PCN is serious mental illness (1.4% against 1.0%), and the furthest below is palliative care (0.2% against 0.6%).
| Condition register | Age group | West Camden PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Depression | 18+ yrs | 12.4% | 14.3% | 3,891 |
| High blood pressure | All ages | 9.0% | 15.2% | 3,319 |
| Asthma | 6+ yrs | 4.2% | 6.6% | 1,455 |
| Diabetes | 17+ yrs | 4.1% | 7.9% | 1,296 |
| Cancer | All ages | 2.6% | 3.8% | 955 |
| Chronic kidney disease | 18+ yrs | 2.3% | 4.6% | 738 |
| Serious mental illness | All ages | 1.4% | 1.0% | 525 |
| Coronary heart disease | All ages | 1.4% | 3.0% | 500 |
| Atrial fibrillation | All ages | 1.0% | 2.2% | 365 |
| COPD | All ages | 1.0% | 1.9% | 350 |
| Stroke and TIA | All ages | 0.9% | 1.9% | 349 |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% | 48 |
| Heart failure | All ages | 0.5% | 1.1% | 200 |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% | 155 |
| Dementia | All ages | 0.4% | 0.8% | 153 |
| Epilepsy | 18+ yrs | 0.4% | 0.8% | 117 |
| Learning disability | All ages | 0.3% | 0.6% | 128 |
| Peripheral arterial disease | All ages | 0.2% | 0.6% | 86 |
| Palliative care | All ages | 0.2% | 0.6% | 61 |
- Central Camden PCN (8 practices)
- Central Hampstead PCN (6 practices)
- Kentish Town Central PCN (3 practices)
- Kentish Town South PCN (2 practices)
- North Camden PCN (5 practices)
- South Camden PCN (3 practices)
- West End & Marylebone PCN (9 practices)
- West and Central PCN (2 practices)
Which practices are in West Camden PCN?
The Abbey Medical Centre and West Hampstead Medical Centre.
How do patients rate West Camden PCN?
84% described their overall experience as good in the 2026 GP Patient Survey, above the England figure of 77%.
How many patients does West Camden PCN cover?
35,566 registered patients across 2 practices in September 2026.
How many patients per GP does West Camden PCN have?
1,991 per full-time-equivalent qualified GP, against 2,171 across England.