West End & Marylebone PCN: primary care network practices and patient survey
West End & Marylebone PCN is a primary care network of 9 GP practices with 50,139 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, above the England figure of 77%. Its practices have 1,943 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 9 practices in West End & Marylebone PCN with survey results, the share of patients describing their overall experience as good ranges from 70% at Crawford Street Surgery to 94% at The Mayfair Medical Centre, with a median of 79% (England: 77%). 3 are above England and 0 below by more than the survey's margin of error. The Mayfair Medical Centre has the highest share finding it easy to get through by phone (93%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| The Mayfair Medical Centre | 4,377 | 94% | 93% | Requires improvement | 2,258 |
| Great Chapel Street Medical Centre | 472 | 93% | 91% | – | 267 |
| Soho Square General Practice | 5,480 | 88% | 77% | Good | 2,777 |
| Cavendish Health Centre | 8,719 | 82% | 77% | Good | 1,796 |
| Marylebone Health Centre | 8,957 | 79% | 82% | Good | 2,204 |
| Dr Christopher Bark | 2,594 | 78% | 81% | Good | 1,315 |
| Fitzrovia Medical Centre | 7,623 | 78% | 62% | Good | 1,930 |
| Covent Garden Medical Centre | 4,949 | 74% | 74% | Good | 2,651 |
| Crawford Street Surgery | 6,968 | 70% | 76% | Good | 2,039 |
Results for the network as a whole, from 878 responses, against West and North London and England.
| Survey question | West End & Marylebone PCN | West and North London | England |
|---|---|---|---|
| Overall experience good | 80% | 75% | 77% |
| Easy to contact by phone | 77% | 62% | 57% |
| Easy to contact via the website | 58% | 57% | 58% |
| Easy to contact via the NHS App | 50% | 54% | 54% |
| Reception team helpful | 89% | 83% | 85% |
| Last contact good | 77% | 73% | 73% |
| Wait for appointment about right | 68% | 68% | 69% |
| Listened to well | 87% | 86% | 87% |
| Treated with care and concern | 86% | 84% | 86% |
| Confidence and trust in the clinician | 92% | 92% | 93% |
| Needs met | 89% | 89% | 90% |
There are 1,943 registered patients per full-time-equivalent qualified GP in West End & Marylebone PCN, fewer than England's 2,171 and West and North London's 2,497. Practices recorded 382 appointments a month per 1,000 patients (England: 510), 66% of them face to face. 40% of appointments took place on the day they were booked (England: 45%).
12% of registered patients are aged 65 or over (England: 19%). Lists shrank by 5.9% over the year (England: shrank 1.1%).
| Measure | West End & Marylebone PCN | West and North London | England |
|---|---|---|---|
| Patients per qualified GP | 1,943 | 2,497 | 2,171 |
| Appointments per 1,000 patients a month | 382 | 469 | 510 |
| Face-to-face appointments | 66% | 60% | 63% |
| Same day as booked | 40% | 48% | 45% |
| Did not attend | 5% | 5% | 4% |
| Patients aged 65 or over | 12% | 12% | 19% |
Relative to England, the register furthest below England's rate at practices in West End & Marylebone PCN is osteoporosis (0.2% against 1.2%).
| Condition register | Age group | West End & Marylebone PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 7.9% | 15.2% | 4,184 |
| Depression | 18+ yrs | 5.5% | 14.3% | 2,647 |
| Diabetes | 17+ yrs | 3.7% | 7.9% | 1,807 |
| Asthma | 6+ yrs | 2.8% | 6.6% | 1,457 |
| Cancer | All ages | 2.3% | 3.8% | 1,210 |
| Chronic kidney disease | 18+ yrs | 1.7% | 4.6% | 801 |
| Coronary heart disease | All ages | 1.4% | 3.0% | 735 |
| Atrial fibrillation | All ages | 1.0% | 2.2% | 546 |
| Serious mental illness | All ages | 1.0% | 1.0% | 534 |
| Stroke and TIA | All ages | 0.9% | 1.9% | 457 |
| COPD | All ages | 0.7% | 1.9% | 385 |
| Heart failure | All ages | 0.4% | 1.1% | 219 |
| Palliative care | All ages | 0.3% | 0.6% | 177 |
| Rheumatoid arthritis | 16+ yrs | 0.3% | 0.8% | 152 |
| Dementia | All ages | 0.3% | 0.8% | 156 |
| Epilepsy | 18+ yrs | 0.3% | 0.8% | 128 |
| Peripheral arterial disease | All ages | 0.2% | 0.6% | 128 |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% | 27 |
| Learning disability | All ages | 0.2% | 0.6% | 90 |
- Central Camden PCN (8 practices)
- Central Hampstead PCN (6 practices)
- Inclusive Health PCN (7 practices)
- Kentish Town Central PCN (3 practices)
- Kentish Town South PCN (2 practices)
- North Camden PCN (5 practices)
- Regent Health PCN (8 practices)
- South Camden PCN (3 practices)
- South Westminster PCN (4 practices)
- St John's Wood & Maida Vale PCN (6 practices)
- West Camden PCN (2 practices)
- West and Central PCN (2 practices)
Which practices are in West End & Marylebone PCN?
Cavendish Health Centre, Covent Garden Medical Centre, Crawford Street Surgery, Dr Christopher Bark, Fitzrovia Medical Centre, Great Chapel Street Medical Centre, Marylebone Health Centre, Soho Square General Practice and The Mayfair Medical Centre.
How do patients rate West End & Marylebone PCN?
80% described their overall experience as good in the 2026 GP Patient Survey, above the England figure of 77%.
How many patients does West End & Marylebone PCN cover?
50,139 registered patients across 9 practices in September 2026.
How many patients per GP does West End & Marylebone PCN have?
1,943 per full-time-equivalent qualified GP, against 2,171 across England.