Great Chapel Street Medical Centre, London: patient reviews and CQC rating
Great Chapel Street Medical Centre is a GP practice in London with 472 registered patients (September 2026). In the 2026 GP Patient Survey, 93% of its patients described their overall experience as good, above the England figure of 77% (West and North London: 75%). It has 1.8 full-time-equivalent qualified GPs, or 267 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Great Chapel Street Medical Centre
Its best result against England is the share who found it easy to contact the practice through its website: 94%, above the England figure of 58%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 97%, against 93% across England. Of the 11 results in the table, 9 are above England and 0 below by more than the survey's margin of error, and 2 within it.
91% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (97%). 42 patients answered the survey (response rate 10%).
| Survey question | Great Chapel Street Medical Centre | West and North London | England |
|---|---|---|---|
| Overall experience good | 93% | 75% | 77% |
| Easy to contact by phone | 91% | 62% | 57% |
| Easy to contact via the website | 94% | 57% | 58% |
| Easy to contact via the NHS App | 85% | 54% | 54% |
| Reception team helpful | 97% | 83% | 85% |
| Last contact good | 97% | 73% | 73% |
| Wait for appointment about right | 99% | 68% | 69% |
| Listened to well | 97% | 86% | 87% |
| Treated with care and concern | 97% | 84% | 86% |
| Confidence and trust in the clinician | 97% | 92% | 93% |
| Needs met | 100% | 89% | 90% |
472 patients were registered at Great Chapel Street Medical Centre in September 2026, down 6.7% on a year earlier (England: down 1.1%).
4% of its patients are aged 65 or over, against 19% across England. With 1.8 full-time-equivalent qualified GPs, there are 267 patients per GP, fewer than the England figure of 2,171 and West and North London's 2,497. The practice also has 2.8 nurses and 0.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.8 | 1.8 |
| August 2024 | 1.8 | 1.8 |
| August 2025 | 1.8 | 1.8 |
| August 2026 | 1.8 | 1.8 |
From June 2026 to August 2026 the practice recorded 631 appointments a month, or 1,338 per 1,000 registered patients (England: 510). 96% were face to face (England: 63%). 30% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
37% were with a GP rather than another member of the practice team. 10% of booked patients did not attend.
| Measure | Great Chapel Street Medical Centre | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 1,338 | 469 | 510 |
| Face to face | 96% | 60% | 63% |
| Same day as booked | 30% | 48% | 45% |
| More than 28 days after booking | 6% | 2% | 5% |
| Did not attend | 10% | 5% | 4% |
Great Chapel Street Medical Centre, 4th Floor, Soho Centre for Health, 1 Frith Street, London, W1D 3HZ. Phone: 020 7437 9360.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Christopher Bark | 0.0 km | 78% |
| Soho Square General Practice | 0.0 km | 88% |
| Covent Garden Medical Centre | 0.5 km | 74% |
| Museum Practice | 0.6 km | 89% |
| Gower Street Practice | 0.6 km | 76% |
- Cavendish Health Centre (82% overall experience good)
- Covent Garden Medical Centre (74% overall experience good)
- Crawford Street Surgery (70% overall experience good)
- Dr Christopher Bark (78% overall experience good)
- Fitzrovia Medical Centre (78% overall experience good)
- Marylebone Health Centre (79% overall experience good)
- Soho Square General Practice (88% overall experience good)
- The Mayfair Medical Centre (94% overall experience good)
How do patients rate Great Chapel Street Medical Centre?
In the 2026 GP Patient Survey, 93% of patients described their overall experience of Great Chapel Street Medical Centre as good, above the England figure of 77%. 91% found it easy to get through by phone.
How many patients are registered at Great Chapel Street Medical Centre?
472 patients were registered in September 2026, down 6.7% on a year earlier.
How many GPs does Great Chapel Street Medical Centre have?
1.8 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 267 patients per GP against 2,171 across England.
Are appointments at Great Chapel Street Medical Centre face to face?
96% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Great Chapel Street Medical Centre's phone number?
020 7437 9360.