Cavendish Health Centre, London: patient reviews and CQC rating
Cavendish Health Centre is a GP practice in London with 8,719 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in March 2016. It has 4.9 full-time-equivalent qualified GPs, or 1,796 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Cavendish Health Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 77%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice using the NHS App: 44%, against 54% across England. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 226th of the 648 practices in London with 50 or more responses. 77% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (78%). 83 patients answered the survey (response rate 11%).
| Survey question | Cavendish Health Centre | West and North London | England |
|---|---|---|---|
| Overall experience good | 82% | 75% | 77% |
| Easy to contact by phone | 77% | 62% | 57% |
| Easy to contact via the website | 58% | 57% | 58% |
| Easy to contact via the NHS App | 44% | 54% | 54% |
| Reception team helpful | 91% | 83% | 85% |
| Last contact good | 68% | 73% | 73% |
| Wait for appointment about right | 70% | 68% | 69% |
| Listened to well | 82% | 86% | 87% |
| Treated with care and concern | 79% | 84% | 86% |
| Confidence and trust in the clinician | 88% | 92% | 93% |
| Needs met | 82% | 89% | 90% |
In the Friends and Family Test for July 2026, 86% of 64 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Cavendish Health Centre is Good, published in March 2016. One key question is rated differently: Responsive Outstanding.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Good |
8,719 patients were registered at Cavendish Health Centre in September 2026, down 7.5% on a year earlier (England: down 1.1%).
12% of its patients are aged 65 or over, against 19% across England. With 4.9 full-time-equivalent qualified GPs, there are 1,796 patients per GP, fewer than the England figure of 2,171 and West and North London's 2,497. The practice also has 1.8 nurses and 2.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.1 | 6.9 |
| August 2024 | 4.2 | 7.0 |
| August 2025 | 4.2 | 7.4 |
| August 2026 | 4.9 | 7.2 |
From June 2026 to August 2026 the practice recorded 4,089 appointments a month, or 469 per 1,000 registered patients (England: 510). 48% were face to face (England: 63%). 65% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
21% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Cavendish Health Centre | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 469 | 469 | 510 |
| Face to face | 48% | 60% | 63% |
| Same day as booked | 65% | 48% | 45% |
| More than 28 days after booking | 3% | 2% | 5% |
| Did not attend | 2% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (0.8% against 0.6%). It has a lower share for epilepsy (0.2% against 0.8%), a learning disability (0.2% against 0.6%) and chronic kidney disease (1.5% against 4.6%). The practice's patients live in areas with an average deprivation score of 13.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 86.4 years for women and 86.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 8.1% | 15.2% |
| Depression | 18+ yrs | 6.2% | 14.3% |
| Diabetes | 17+ yrs | 3.2% | 7.9% |
| Cancer | All ages | 3.1% | 3.8% |
| Asthma | 6+ yrs | 2.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 1.5% | 4.6% |
| Coronary heart disease | All ages | 1.5% | 3.0% |
| Atrial fibrillation | All ages | 1.3% | 2.2% |
| Stroke and TIA | All ages | 0.9% | 1.9% |
| Palliative care | All ages | 0.8% | 0.6% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| COPD | All ages | 0.7% | 1.9% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Heart failure | All ages | 0.5% | 1.1% |
| Dementia | All ages | 0.3% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.3% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Learning disability | All ages | 0.2% | 0.6% |
| Epilepsy | 18+ yrs | 0.2% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 57.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 47.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 48.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 53.8% | 74.9% |
Cavendish Health Centre, 15 - 17 Marylebone Road, Ferguson House, Lower Ground Floor,, London, NW1 5JD. Phone: 020 7487 5244. Website: www.cavendishhealth.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Marylebone Health Centre | 0.0 km | 79% |
| Crawford Street Surgery | 0.8 km | 70% |
| Fitzrovia Medical Centre | 0.8 km | 78% |
| The Mayfair Medical Centre | 1.0 km | 94% |
| Camden Health Improvement Practice | 1.1 km | 95% |
- Covent Garden Medical Centre (74% overall experience good)
- Crawford Street Surgery (70% overall experience good)
- Dr Christopher Bark (78% overall experience good)
- Fitzrovia Medical Centre (78% overall experience good)
- Great Chapel Street Medical Centre (93% overall experience good)
- Marylebone Health Centre (79% overall experience good)
- Soho Square General Practice (88% overall experience good)
- The Mayfair Medical Centre (94% overall experience good)
How do patients rate Cavendish Health Centre?
In the 2026 GP Patient Survey, 82% of patients described their overall experience of Cavendish Health Centre as good, against 77% across England. 77% found it easy to get through by phone.
How many patients are registered at Cavendish Health Centre?
8,719 patients were registered in September 2026, down 7.5% on a year earlier.
What is Cavendish Health Centre's CQC rating?
Good overall, published in March 2016.
How many GPs does Cavendish Health Centre have?
4.9 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 1,796 patients per GP against 2,171 across England.
Are appointments at Cavendish Health Centre face to face?
48% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Cavendish Health Centre's phone number?
020 7487 5244.