Crawford Street Surgery, London: patient reviews and CQC rating
Crawford Street Surgery is a GP practice in London with 6,968 registered patients (September 2026). In the 2026 GP Patient Survey, 70% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in May 2019. It has 3.4 full-time-equivalent qualified GPs, or 2,039 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Crawford Street Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 76%, above the England figure of 57%. Its weakest is the share who said they were treated with care and concern: 74%, below the England figure of 86%. Of the 11 results in the table, 1 is above England and 3 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 501st of the 648 practices in London with 50 or more responses. 76% found it easy to get through by phone (England: 57%). The overall experience result is 8 points lower than in 2025 (78%). 108 patients answered the survey (response rate 11%).
| Survey question | Crawford Street Surgery | West and North London | England |
|---|---|---|---|
| Overall experience good | 70% | 75% | 77% |
| Easy to contact by phone | 76% | 62% | 57% |
| Easy to contact via the website | 47% | 57% | 58% |
| Easy to contact via the NHS App | 47% | 54% | 54% |
| Reception team helpful | 86% | 83% | 85% |
| Last contact good | 68% | 73% | 73% |
| Wait for appointment about right | 62% | 68% | 69% |
| Listened to well | 80% | 86% | 87% |
| Treated with care and concern | 74% | 84% | 86% |
| Confidence and trust in the clinician | 86% | 92% | 93% |
| Needs met | 86% | 89% | 90% |
In the Friends and Family Test for July 2026, 76% of 25 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Crawford Street Surgery is Good, published in May 2019. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,968 patients were registered at Crawford Street Surgery in September 2026, down 5.1% on a year earlier (England: down 1.1%).
11% of its patients are aged 65 or over, against 19% across England. With 3.4 full-time-equivalent qualified GPs, there are 2,039 patients per GP, close to the England figure of 2,171 and West and North London's 2,497. The practice also has 0.4 nurses and 1.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.0 | 2.0 |
| August 2024 | 2.7 | 2.7 |
| August 2025 | 2.0 | 2.0 |
| August 2026 | 3.4 | 3.4 |
From June 2026 to August 2026 the practice recorded 2,600 appointments a month, or 373 per 1,000 registered patients (England: 510). 77% were face to face (England: 63%). 31% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
37% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Crawford Street Surgery | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 373 | 469 | 510 |
| Face to face | 77% | 60% | 63% |
| Same day as booked | 31% | 48% | 45% |
| More than 28 days after booking | 7% | 2% | 5% |
| Did not attend | 8% | 5% | 4% |
Compared with England, the practice has a lower share of patients for a learning disability (0.1% against 0.6%), osteoporosis (0.1% against 1.2%) and peripheral arterial disease (0.1% against 0.6%). The practice's patients live in areas with an average deprivation score of 17.9 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 86.5 years for women and 85.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 6.0% | 15.2% |
| Diabetes | 17+ yrs | 3.1% | 7.9% |
| Depression | 18+ yrs | 2.6% | 14.3% |
| Asthma | 6+ yrs | 2.1% | 6.6% |
| Cancer | All ages | 1.8% | 3.8% |
| Chronic kidney disease | 18+ yrs | 1.1% | 4.6% |
| Coronary heart disease | All ages | 1.0% | 3.0% |
| Atrial fibrillation | All ages | 0.8% | 2.2% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| COPD | All ages | 0.5% | 1.9% |
| Stroke and TIA | All ages | 0.5% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.3% | 0.8% |
| Heart failure | All ages | 0.3% | 1.1% |
| Dementia | All ages | 0.2% | 0.8% |
| Epilepsy | 18+ yrs | 0.2% | 0.8% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Palliative care | All ages | 0.1% | 0.6% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Learning disability | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 47.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 43.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 36.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 49.5% | 74.9% |
Crawford Street Surgery, 95-97 Crawford Street, London, W1H 2HJ. Phone: 020 7723 6324.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Connaught Square Practice | 0.6 km | 61% |
| Marylebone Health Centre | 0.8 km | 79% |
| Cavendish Health Centre | 0.8 km | 82% |
| Lisson Grove Health Centre | 0.8 km | 64% |
| Dr Creme and Partners | 0.9 km | 77% |
- Cavendish Health Centre (82% overall experience good)
- Covent Garden Medical Centre (74% overall experience good)
- Dr Christopher Bark (78% overall experience good)
- Fitzrovia Medical Centre (78% overall experience good)
- Great Chapel Street Medical Centre (93% overall experience good)
- Marylebone Health Centre (79% overall experience good)
- Soho Square General Practice (88% overall experience good)
- The Mayfair Medical Centre (94% overall experience good)
How do patients rate Crawford Street Surgery?
In the 2026 GP Patient Survey, 70% of patients described their overall experience of Crawford Street Surgery as good, against 77% across England. 76% found it easy to get through by phone.
How many patients are registered at Crawford Street Surgery?
6,968 patients were registered in September 2026, down 5.1% on a year earlier.
What is Crawford Street Surgery's CQC rating?
Good overall, published in May 2019.
How many GPs does Crawford Street Surgery have?
3.4 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,039 patients per GP against 2,171 across England.
Are appointments at Crawford Street Surgery face to face?
77% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Crawford Street Surgery's phone number?
020 7723 6324.