The Connaught Square Practice, London: patient reviews and CQC rating
The Connaught Square Practice is a GP practice in London with 11,002 registered patients (September 2026). In the 2026 GP Patient Survey, 61% of its patients described their overall experience as good, below the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in October 2018. It has 1.2 full-time-equivalent qualified GPs, or 8,969 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Connaught Square Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 65%, against 57% across England. Its weakest is the share who described their overall experience of the practice as good: 61%, below the England figure of 77%. Of the 11 results in the table, 0 are above England and 5 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 599th of the 648 practices in London with 50 or more responses. 65% found it easy to get through by phone (England: 57%). The overall experience result is 11 points lower than in 2025 (72%). 104 patients answered the survey (response rate 10%).
| Survey question | The Connaught Square Practice | West and North London | England |
|---|---|---|---|
| Overall experience good | 61% | 75% | 77% |
| Easy to contact by phone | 65% | 62% | 57% |
| Easy to contact via the website | 45% | 57% | 58% |
| Easy to contact via the NHS App | 50% | 54% | 54% |
| Reception team helpful | 74% | 83% | 85% |
| Last contact good | 70% | 73% | 73% |
| Wait for appointment about right | 66% | 68% | 69% |
| Listened to well | 80% | 86% | 87% |
| Treated with care and concern | 77% | 84% | 86% |
| Confidence and trust in the clinician | 90% | 92% | 93% |
| Needs met | 89% | 89% | 90% |
CQC's overall rating for The Connaught Square Practice is Good, published in October 2018. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (August 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,002 patients were registered at The Connaught Square Practice in September 2026, down 3.2% on a year earlier (England: down 1.1%).
12% of its patients are aged 65 or over, against 19% across England. With 1.2 full-time-equivalent qualified GPs, there are 8,969 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 2.1 nurses and 1.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.0 | 3.0 |
| August 2024 | 2.5 | 2.5 |
| August 2025 | 4.6 | 4.6 |
| August 2026 | 1.2 | 1.2 |
From June 2026 to August 2026 the practice recorded 2,604 appointments a month, or 237 per 1,000 registered patients (England: 510). 75% were face to face (England: 63%). 27% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
50% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | The Connaught Square Practice | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 237 | 469 | 510 |
| Face to face | 75% | 60% | 63% |
| Same day as booked | 27% | 48% | 45% |
| More than 28 days after booking | 6% | 2% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.2% against 1.2%), COPD (0.5% against 1.9%) and epilepsy (0.2% against 0.8%). The practice's patients live in areas with an average deprivation score of 21.9 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 86.1 years for women and 82.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 8.9% | 15.2% |
| Depression | 18+ yrs | 5.9% | 14.3% |
| Diabetes | 17+ yrs | 4.2% | 7.9% |
| Asthma | 6+ yrs | 3.2% | 6.6% |
| Cancer | All ages | 2.1% | 3.8% |
| Coronary heart disease | All ages | 1.9% | 3.0% |
| Chronic kidney disease | 18+ yrs | 1.7% | 4.6% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Atrial fibrillation | All ages | 1.2% | 2.2% |
| Stroke and TIA | All ages | 0.9% | 1.9% |
| COPD | All ages | 0.5% | 1.9% |
| Heart failure | All ages | 0.5% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Learning disability | All ages | 0.3% | 0.6% |
| Epilepsy | 18+ yrs | 0.2% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 50.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 50.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 50.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 58.3% | 74.9% |
The Connaught Square Practice, 41 Connaught Square, London, W2 2HL. Phone: 020 7402 4026. Website: www.theconnaughtsquarepractice.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Crawford Street Surgery | 0.6 km | 70% |
| The Mayfair Medical Centre | 1.0 km | 94% |
| Dr Creme and Partners | 1.0 km | 77% |
| Lisson Grove Health Centre | 1.2 km | 64% |
| Marylebone Health Centre | 1.3 km | 79% |
- Dr Creme and Partners (77% overall experience good)
- Dr Gulzar Ahmed (67% overall experience good)
- Imperial College Health Centre (67% overall experience good)
- Lisson Grove Health Centre (64% overall experience good)
- Newton Medical Centre (82% overall experience good)
- The Westbourne Green Surgery (84% overall experience good)
- Woodfield Road Surgery (76% overall experience good)
How do patients rate The Connaught Square Practice?
In the 2026 GP Patient Survey, 61% of patients described their overall experience of The Connaught Square Practice as good, below the England figure of 77%. 65% found it easy to get through by phone.
How many patients are registered at The Connaught Square Practice?
11,002 patients were registered in September 2026, down 3.2% on a year earlier.
What is The Connaught Square Practice's CQC rating?
Good overall, published in October 2018.
How many GPs does The Connaught Square Practice have?
1.2 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 8,969 patients per GP against 2,171 across England.
Are appointments at The Connaught Square Practice face to face?
75% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Connaught Square Practice's phone number?
020 7402 4026.