Imperial College Health Centre, London: patient reviews and CQC rating
Imperial College Health Centre is a GP practice in London with 17,950 registered patients (September 2026). In the 2026 GP Patient Survey, 67% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in April 2016. It has 6.6 full-time-equivalent qualified GPs, or 2,736 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Imperial College Health Centre
Its best result against England is the share who described their last contact with the practice as good: 75%, against 73% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 27%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
59% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (68%). 48 patients answered the survey (response rate 4%).
| Survey question | Imperial College Health Centre | West and North London | England |
|---|---|---|---|
| Overall experience good | 67% | 75% | 77% |
| Easy to contact by phone | 59% | 62% | 57% |
| Easy to contact via the website | 51% | 57% | 58% |
| Easy to contact via the NHS App | 27% | 54% | 54% |
| Reception team helpful | 87% | 83% | 85% |
| Last contact good | 75% | 73% | 73% |
| Wait for appointment about right | 66% | 68% | 69% |
| Listened to well | 87% | 86% | 87% |
| Treated with care and concern | 83% | 84% | 86% |
| Confidence and trust in the clinician | 91% | 92% | 93% |
| Needs met | 89% | 89% | 90% |
In the Friends and Family Test for July 2026, 86% of 124 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Imperial College Health Centre is Good, published in April 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
17,950 patients were registered at Imperial College Health Centre in September 2026, almost the same as a year earlier.
2% of its patients are aged 65 or over, against 19% across England. With 6.6 full-time-equivalent qualified GPs, there are 2,736 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 2.8 nurses and 3.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.1 | 7.2 |
| August 2024 | 6.3 | 7.4 |
| August 2025 | 6.1 | 8.2 |
| August 2026 | 6.6 | 7.6 |
From June 2026 to August 2026 the practice recorded 3,411 appointments a month, or 190 per 1,000 registered patients (England: 510). 47% were face to face (England: 63%). 35% took place on the day they were booked and 9% more than 28 days after booking (England: 45% and 5%).
53% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Imperial College Health Centre | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 190 | 469 | 510 |
| Face to face | 47% | 60% | 63% |
| Same day as booked | 35% | 48% | 45% |
| More than 28 days after booking | 9% | 2% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a lower share of patients for a learning disability (0.0% against 0.6%), COPD (0.0% against 1.9%) and palliative or supportive care needs (0.0% against 0.6%). The practice's patients live in areas with an average deprivation score of 17.9 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.8 years for women and 81.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 4.1% | 14.3% |
| Asthma | 6+ yrs | 1.4% | 6.6% |
| High blood pressure | All ages | 1.1% | 15.2% |
| Diabetes | 17+ yrs | 0.5% | 7.9% |
| Cancer | All ages | 0.4% | 3.8% |
| Serious mental illness | All ages | 0.3% | 1.0% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Chronic kidney disease | 18+ yrs | 0.2% | 4.6% |
| Coronary heart disease | All ages | 0.2% | 3.0% |
| Atrial fibrillation | All ages | 0.2% | 2.2% |
| Stroke and TIA | All ages | 0.2% | 1.9% |
| Epilepsy | 18+ yrs | 0.1% | 0.8% |
| Heart failure | All ages | 0.1% | 1.1% |
| Dementia | All ages | 0.1% | 0.8% |
| Peripheral arterial disease | All ages | 0.0% | 0.6% |
| COPD | All ages | 0.0% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.0% | 0.8% |
| Palliative care | All ages | 0.0% | 0.6% |
| Learning disability | All ages | 0.0% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 52.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 42.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 64.9% | 74.9% |
Imperial College Health Centre, 40 Princes Gardens, London, SW7 1LY. Phone: 020 7584 6301. Website: www.imperialcollegehealthcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Stanhope Mews Surgery | 0.8 km | 86% |
| Knightsbridge Medical Centre | 0.8 km | 84% |
| Kynance Practice | 0.9 km | 92% |
| Dr King Stott and Pankhurst | 1.0 km | 83% |
| Chelsea Medical Services | 1.1 km | 85% |
- Dr Creme and Partners (77% overall experience good)
- Dr Gulzar Ahmed (67% overall experience good)
- Lisson Grove Health Centre (64% overall experience good)
- Newton Medical Centre (82% overall experience good)
- The Connaught Square Practice (61% overall experience good)
- The Westbourne Green Surgery (84% overall experience good)
- Woodfield Road Surgery (76% overall experience good)
How do patients rate Imperial College Health Centre?
In the 2026 GP Patient Survey, 67% of patients described their overall experience of Imperial College Health Centre as good, against 77% across England. 59% found it easy to get through by phone.
How many patients are registered at Imperial College Health Centre?
17,950 patients were registered in September 2026, up 0.4% on a year earlier.
What is Imperial College Health Centre's CQC rating?
Good overall, published in April 2016.
How many GPs does Imperial College Health Centre have?
6.6 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 2,736 patients per GP against 2,171 across England.
Are appointments at Imperial College Health Centre face to face?
47% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Imperial College Health Centre's phone number?
020 7584 6301.