Regent Health PCN: primary care network practices and patient survey
Regent Health PCN is a primary care network of 8 GP practices with 72,109 registered patients (September 2026). In the 2026 GP Patient Survey, 72% of its patients described their overall experience as good, below the England figure of 77%. Its practices have 2,841 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 8 practices in Regent Health PCN with survey results, the share of patients describing their overall experience as good ranges from 61% at The Connaught Square Practice to 84% at The Westbourne Green Surgery, with a median of 71% (England: 77%). 0 are above England and 3 below by more than the survey's margin of error. Woodfield Road Surgery has the highest share finding it easy to get through by phone (78%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| The Westbourne Green Surgery | 3,201 | 84% | 71% | – | 7,502 |
| Newton Medical Centre | 14,405 | 82% | 69% | Good | 5,194 |
| Dr Creme and Partners | 11,711 | 77% | 71% | Good | 1,674 |
| Woodfield Road Surgery | 3,337 | 76% | 78% | Good | 2,607 |
| Imperial College Health Centre | 17,950 | 67% | 59% | Good | 2,736 |
| Dr Gulzar Ahmed | 3,020 | 67% | 51% | Good | 1,872 |
| Lisson Grove Health Centre | 7,483 | 64% | 59% | Good | 1,660 |
| The Connaught Square Practice | 11,002 | 61% | 65% | Good | 8,969 |
Results for the network as a whole, from 691 responses, against West and North London and England.
| Survey question | Regent Health PCN | West and North London | England |
|---|---|---|---|
| Overall experience good | 72% | 75% | 77% |
| Easy to contact by phone | 65% | 62% | 57% |
| Easy to contact via the website | 51% | 57% | 58% |
| Easy to contact via the NHS App | 47% | 54% | 54% |
| Reception team helpful | 82% | 83% | 85% |
| Last contact good | 73% | 73% | 73% |
| Wait for appointment about right | 71% | 68% | 69% |
| Listened to well | 87% | 86% | 87% |
| Treated with care and concern | 83% | 84% | 86% |
| Confidence and trust in the clinician | 91% | 92% | 93% |
| Needs met | 88% | 89% | 90% |
There are 2,841 registered patients per full-time-equivalent qualified GP in Regent Health PCN, more than England's 2,171 and West and North London's 2,497. Practices recorded 419 appointments a month per 1,000 patients (England: 510), 64% of them face to face. 49% of appointments took place on the day they were booked (England: 45%).
9% of registered patients are aged 65 or over (England: 19%). Lists shrank by 2.7% over the year (England: shrank 1.1%).
| Measure | Regent Health PCN | West and North London | England |
|---|---|---|---|
| Patients per qualified GP | 2,841 | 2,497 | 2,171 |
| Appointments per 1,000 patients a month | 419 | 469 | 510 |
| Face-to-face appointments | 64% | 60% | 63% |
| Same day as booked | 49% | 48% | 45% |
| Did not attend | 5% | 5% | 4% |
| Patients aged 65 or over | 9% | 12% | 19% |
Relative to England, the register furthest above England's rate at practices in Regent Health PCN is serious mental illness (1.3% against 1.0%), and the furthest below is osteoporosis (0.3% against 1.2%).
| Condition register | Age group | Regent Health PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 7.2% | 15.2% | 5,531 |
| Depression | 18+ yrs | 6.8% | 14.3% | 4,668 |
| Diabetes | 17+ yrs | 4.5% | 7.9% | 3,111 |
| Asthma | 6+ yrs | 3.5% | 6.6% | 2,609 |
| Cancer | All ages | 1.7% | 3.8% | 1,288 |
| Chronic kidney disease | 18+ yrs | 1.6% | 4.6% | 1,064 |
| Coronary heart disease | All ages | 1.5% | 3.0% | 1,119 |
| Serious mental illness | All ages | 1.3% | 1.0% | 985 |
| Stroke and TIA | All ages | 0.9% | 1.9% | 722 |
| Atrial fibrillation | All ages | 0.9% | 2.2% | 659 |
| COPD | All ages | 0.8% | 1.9% | 582 |
| Heart failure | All ages | 0.5% | 1.1% | 381 |
| Dementia | All ages | 0.4% | 0.8% | 321 |
| Epilepsy | 18+ yrs | 0.4% | 0.8% | 275 |
| Peripheral arterial disease | All ages | 0.4% | 0.6% | 293 |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% | 263 |
| Palliative care | All ages | 0.3% | 0.6% | 254 |
| Learning disability | All ages | 0.3% | 0.6% | 235 |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% | 50 |
- Inclusive Health PCN (7 practices)
- South Camden PCN (3 practices)
- South Westminster PCN (4 practices)
- St John's Wood & Maida Vale PCN (6 practices)
- West End & Marylebone PCN (9 practices)
- West-Hill Health PCN (9 practices)
- Westminster Living Well PCN (3 practices)
Which practices are in Regent Health PCN?
Dr Creme and Partners, Dr Gulzar Ahmed, Imperial College Health Centre, Lisson Grove Health Centre, Newton Medical Centre, The Connaught Square Practice, The Westbourne Green Surgery and Woodfield Road Surgery.
How do patients rate Regent Health PCN?
72% described their overall experience as good in the 2026 GP Patient Survey, below the England figure of 77%.
How many patients does Regent Health PCN cover?
72,109 registered patients across 8 practices in September 2026.
How many patients per GP does Regent Health PCN have?
2,841 per full-time-equivalent qualified GP, against 2,171 across England.