Lisson Grove Health Centre, London: patient reviews and CQC rating
Lisson Grove Health Centre is a GP practice in London with 7,483 registered patients (September 2026). In the 2026 GP Patient Survey, 64% of its patients described their overall experience as good, below the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in November 2022. It has 4.5 full-time-equivalent qualified GPs, or 1,660 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Lisson Grove Health Centre
Its best result against England is the share who found it easy to contact the practice using the NHS App: 60%, against 54% across England. Its weakest is the share who described their last contact with the practice as good: 54%, below the England figure of 73%. Of the 11 results in the table, 0 are above England and 4 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 564th of the 648 practices in London with 50 or more responses. 59% found it easy to get through by phone (England: 57%). The overall experience result is 8 points lower than in 2025 (72%). 90 patients answered the survey (response rate 8%).
| Survey question | Lisson Grove Health Centre | West and North London | England |
|---|---|---|---|
| Overall experience good | 64% | 75% | 77% |
| Easy to contact by phone | 59% | 62% | 57% |
| Easy to contact via the website | 63% | 57% | 58% |
| Easy to contact via the NHS App | 60% | 54% | 54% |
| Reception team helpful | 73% | 83% | 85% |
| Last contact good | 54% | 73% | 73% |
| Wait for appointment about right | 62% | 68% | 69% |
| Listened to well | 86% | 86% | 87% |
| Treated with care and concern | 82% | 84% | 86% |
| Confidence and trust in the clinician | 86% | 92% | 93% |
| Needs met | 90% | 89% | 90% |
In the Friends and Family Test for July 2026, 81% of 26 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Lisson Grove Health Centre is Good, published in November 2022. All 5 key questions are rated Good. It held the same rating in the report before (December 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,483 patients were registered at Lisson Grove Health Centre in September 2026, down 6.3% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 4.5 full-time-equivalent qualified GPs, there are 1,660 patients per GP, fewer than the England figure of 2,171 and West and North London's 2,497. The practice also has 1.8 nurses and 3.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.0 | 6.0 |
| August 2024 | 4.4 | 6.5 |
| August 2025 | 5.0 | 7.6 |
| August 2026 | 4.5 | 6.2 |
From June 2026 to August 2026 the practice recorded 5,038 appointments a month, or 673 per 1,000 registered patients (England: 510). 91% were face to face (England: 63%). 50% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
28% were with a GP rather than another member of the practice team. 11% of booked patients did not attend.
| Measure | Lisson Grove Health Centre | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 673 | 469 | 510 |
| Face to face | 91% | 60% | 63% |
| Same day as booked | 50% | 48% | 45% |
| More than 28 days after booking | 3% | 2% | 5% |
| Did not attend | 11% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (2.3% against 1.0%). It has a lower share for depression (8.4% against 14.3%), atrial fibrillation (1.4% against 2.2%) and cancer (2.4% against 3.8%). The practice's patients live in areas with an average deprivation score of 36.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.7 years for women and 80.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 11.5% | 15.2% |
| Diabetes | 17+ yrs | 9.2% | 7.9% |
| Depression | 18+ yrs | 8.4% | 14.3% |
| Asthma | 6+ yrs | 5.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.9% | 4.6% |
| Coronary heart disease | All ages | 2.6% | 3.0% |
| Cancer | All ages | 2.4% | 3.8% |
| Serious mental illness | All ages | 2.3% | 1.0% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| COPD | All ages | 1.6% | 1.9% |
| Atrial fibrillation | All ages | 1.4% | 2.2% |
| Heart failure | All ages | 0.8% | 1.1% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Dementia | All ages | 0.6% | 0.8% |
| Palliative care | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 55.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 62.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 44.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 66.4% | 74.9% |
Lisson Grove Health Centre, Gateforth Street, London, NW8 8EG. Phone: 020 3370 1940. Website: www.lissongrovehealthcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Creme and Partners | 0.5 km | 77% |
| Little Venice Medical Centre | 0.5 km | 87% |
| Dr Gulzar Ahmed | 0.5 km | 67% |
| Crawford Street Surgery | 0.8 km | 70% |
| The Wellington Health Centre | 0.8 km | 90% |
- Dr Creme and Partners (77% overall experience good)
- Dr Gulzar Ahmed (67% overall experience good)
- Imperial College Health Centre (67% overall experience good)
- Newton Medical Centre (82% overall experience good)
- The Connaught Square Practice (61% overall experience good)
- The Westbourne Green Surgery (84% overall experience good)
- Woodfield Road Surgery (76% overall experience good)
How do patients rate Lisson Grove Health Centre?
In the 2026 GP Patient Survey, 64% of patients described their overall experience of Lisson Grove Health Centre as good, below the England figure of 77%. 59% found it easy to get through by phone.
How many patients are registered at Lisson Grove Health Centre?
7,483 patients were registered in September 2026, down 6.3% on a year earlier.
What is Lisson Grove Health Centre's CQC rating?
Good overall, published in November 2022.
How many GPs does Lisson Grove Health Centre have?
4.5 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,660 patients per GP against 2,171 across England.
Are appointments at Lisson Grove Health Centre face to face?
91% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Lisson Grove Health Centre's phone number?
020 3370 1940.