The Wellington Health Centre, London: patient reviews and CQC rating
The Wellington Health Centre is a GP practice in London with 5,982 registered patients (September 2026). In the 2026 GP Patient Survey, 90% of its patients described their overall experience as good, above the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in October 2017. It has 3.3 full-time-equivalent qualified GPs, or 1,821 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Wellington Health Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 91%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 100%, above the England figure of 93%. Of the 11 results in the table, 9 are above England and 0 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 48th of the 648 practices in London with 50 or more responses. 91% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (88%). 105 patients answered the survey (response rate 10%).
| Survey question | The Wellington Health Centre | West and North London | England |
|---|---|---|---|
| Overall experience good | 90% | 75% | 77% |
| Easy to contact by phone | 91% | 62% | 57% |
| Easy to contact via the website | 73% | 57% | 58% |
| Easy to contact via the NHS App | 63% | 54% | 54% |
| Reception team helpful | 100% | 83% | 85% |
| Last contact good | 96% | 73% | 73% |
| Wait for appointment about right | 86% | 68% | 69% |
| Listened to well | 97% | 86% | 87% |
| Treated with care and concern | 99% | 84% | 86% |
| Confidence and trust in the clinician | 100% | 92% | 93% |
| Needs met | 99% | 89% | 90% |
In the Friends and Family Test for July 2026, 97% of 61 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Wellington Health Centre is Good, published in October 2017. All 5 key questions are rated Good. It held the same rating in the report before (April 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,982 patients were registered at The Wellington Health Centre in September 2026, down 10.6% on a year earlier (England: down 1.1%).
12% of its patients are aged 65 or over, against 19% across England. With 3.3 full-time-equivalent qualified GPs, there are 1,821 patients per GP, fewer than the England figure of 2,171 and West and North London's 2,497. The practice also has 0.8 nurses and 1.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.5 | 2.5 |
| August 2024 | 2.5 | 3.5 |
| August 2025 | 2.5 | 3.5 |
| August 2026 | 3.3 | 4.1 |
From June 2026 to August 2026 the practice recorded 3,659 appointments a month, or 612 per 1,000 registered patients (England: 510). 54% were face to face (England: 63%). 31% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
36% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | The Wellington Health Centre | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 612 | 469 | 510 |
| Face to face | 54% | 60% | 63% |
| Same day as booked | 31% | 48% | 45% |
| More than 28 days after booking | 2% | 2% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a lower share of patients for depression (2.0% against 14.3%), atrial fibrillation (0.7% against 2.2%) and COPD (0.7% against 1.9%). The practice's patients live in areas with an average deprivation score of 15.4 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 86.6 years for women and 82.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 7.6% | 15.2% |
| Diabetes | 17+ yrs | 4.0% | 7.9% |
| Asthma | 6+ yrs | 2.7% | 6.6% |
| Depression | 18+ yrs | 2.0% | 14.3% |
| Cancer | All ages | 2.0% | 3.8% |
| Chronic kidney disease | 18+ yrs | 1.7% | 4.6% |
| Coronary heart disease | All ages | 1.5% | 3.0% |
| Stroke and TIA | All ages | 0.9% | 1.9% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Atrial fibrillation | All ages | 0.7% | 2.2% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| COPD | All ages | 0.7% | 1.9% |
| Heart failure | All ages | 0.6% | 1.1% |
| Dementia | All ages | 0.5% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Epilepsy | 18+ yrs | 0.3% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Learning disability | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 45.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 50.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 30.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 52.4% | 74.9% |
The Wellington Health Centre, 16 Wellington Road, St John's Wood, London, NW8 9SP. Phone: 020 7722 3382. Website: www.wellingtonhealthcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| St Johns Wood Medical Practice | 0.3 km | 86% |
| Lisson Grove Health Centre | 0.8 km | 64% |
| Third Floor Lanark Road Medical Centre | 1.0 km | 87% |
| Little Venice Medical Centre | 1.0 km | 87% |
| Dr Gulzar Ahmed | 1.0 km | 67% |
- Dr Hugh Wright (79% overall experience good)
- Little Venice Medical Centre (87% overall experience good)
- St Johns Wood Medical Practice (86% overall experience good)
- The Randolph Surgery (55% overall experience good)
- Third Floor Lanark Road Medical Centre (87% overall experience good)
How do patients rate The Wellington Health Centre?
In the 2026 GP Patient Survey, 90% of patients described their overall experience of The Wellington Health Centre as good, above the England figure of 77%. 91% found it easy to get through by phone.
How many patients are registered at The Wellington Health Centre?
5,982 patients were registered in September 2026, down 10.6% on a year earlier.
What is The Wellington Health Centre's CQC rating?
Good overall, published in October 2017.
How many GPs does The Wellington Health Centre have?
3.3 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 1,821 patients per GP against 2,171 across England.
Are appointments at The Wellington Health Centre face to face?
54% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Wellington Health Centre's phone number?
020 7722 3382.