Third Floor Lanark Road Medical Centre, London: patient reviews and CQC rating
Third Floor Lanark Road Medical Centre is a GP practice in London with 4,594 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in January 2024. It has 1.9 full-time-equivalent qualified GPs, or 2,393 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Third Floor Lanark Road Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 76%, above the England figure of 57%. Its weakest is the share who had confidence and trust in the healthcare professional they saw: 92%, against 93% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 100th of the 648 practices in London with 50 or more responses. 76% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (85%). 72 patients answered the survey (response rate 7%).
| Survey question | Third Floor Lanark Road Medical Centre | West and North London | England |
|---|---|---|---|
| Overall experience good | 87% | 75% | 77% |
| Easy to contact by phone | 76% | 62% | 57% |
| Easy to contact via the website | 70% | 57% | 58% |
| Easy to contact via the NHS App | 56% | 54% | 54% |
| Reception team helpful | 96% | 83% | 85% |
| Last contact good | 85% | 73% | 73% |
| Wait for appointment about right | 76% | 68% | 69% |
| Listened to well | 91% | 86% | 87% |
| Treated with care and concern | 86% | 84% | 86% |
| Confidence and trust in the clinician | 92% | 92% | 93% |
| Needs met | 95% | 89% | 90% |
In the Friends and Family Test for July 2026, 84% of 133 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Third Floor Lanark Road Medical Centre is Good, published in January 2024. All 5 key questions are rated Good. It held the same rating in the report before (February 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,594 patients were registered at Third Floor Lanark Road Medical Centre in September 2026, up 37.0% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 1.9 full-time-equivalent qualified GPs, there are 2,393 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 0.6 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.9 | 1.9 |
| August 2024 | 1.9 | 1.9 |
| August 2025 | 1.9 | 1.9 |
| August 2026 | 1.9 | 1.9 |
From June 2026 to August 2026 the practice recorded 1,785 appointments a month, or 388 per 1,000 registered patients (England: 510). 66% were face to face (England: 63%). 29% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
56% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Third Floor Lanark Road Medical Centre | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 388 | 469 | 510 |
| Face to face | 66% | 60% | 63% |
| Same day as booked | 29% | 48% | 45% |
| More than 28 days after booking | 2% | 2% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.9% against 0.6%) and diabetes (9.7% against 7.9%). It has a lower share for osteoporosis (0.2% against 1.2%), atrial fibrillation (0.7% against 2.2%) and COPD (0.6% against 1.9%). The practice's patients live in areas with an average deprivation score of 27.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.3 years for women and 80.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 10.4% | 14.3% |
| High blood pressure | All ages | 10.1% | 15.2% |
| Diabetes | 17+ yrs | 9.7% | 7.9% |
| Asthma | 6+ yrs | 5.2% | 6.6% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| Chronic kidney disease | 18+ yrs | 1.9% | 4.6% |
| Palliative care | All ages | 1.9% | 0.6% |
| Cancer | All ages | 1.7% | 3.8% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Atrial fibrillation | All ages | 0.7% | 2.2% |
| Heart failure | All ages | 0.6% | 1.1% |
| COPD | All ages | 0.6% | 1.9% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 37.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 50.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 40.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 67.4% | 74.9% |
Third Floor Lanark Road Medical Centre, 165 Lanark Road, 3rd Floor Medical Centre, London, W9 1NZ. Phone: 07702 138466. Website: www.lanarkmedicalcentre.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Randolph Surgery | 0.1 km | 55% |
| Dr Hugh Wright | 0.3 km | 79% |
| St Johns Wood Medical Practice | 0.8 km | 86% |
| The Abbey Medical Centre | 0.8 km | 82% |
| Little Venice Medical Centre | 1.0 km | 87% |
- Dr Hugh Wright (79% overall experience good)
- Little Venice Medical Centre (87% overall experience good)
- St Johns Wood Medical Practice (86% overall experience good)
- The Randolph Surgery (55% overall experience good)
- The Wellington Health Centre (90% overall experience good)
How do patients rate Third Floor Lanark Road Medical Centre?
In the 2026 GP Patient Survey, 87% of patients described their overall experience of Third Floor Lanark Road Medical Centre as good, above the England figure of 77%. 76% found it easy to get through by phone.
How many patients are registered at Third Floor Lanark Road Medical Centre?
4,594 patients were registered in September 2026, up 37.0% on a year earlier.
What is Third Floor Lanark Road Medical Centre's CQC rating?
Good overall, published in January 2024.
How many GPs does Third Floor Lanark Road Medical Centre have?
1.9 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,393 patients per GP against 2,171 across England.
Are appointments at Third Floor Lanark Road Medical Centre face to face?
66% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Third Floor Lanark Road Medical Centre's phone number?
07702 138466.