The Randolph Surgery, London: patient reviews and CQC rating
The Randolph Surgery is a GP practice in London with 11,773 registered patients (September 2026). In the 2026 GP Patient Survey, 55% of its patients described their overall experience as good, below the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in March 2020. It has 4.3 full-time-equivalent qualified GPs, or 2,733 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Randolph Surgery
Its result closest to England is the share who said the wait for their last appointment was about right: 63%, against 69% across England. Its weakest is the share who found it easy to contact the practice through its website: 16%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 9 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 628th of the 648 practices in London with 50 or more responses. 27% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (49%). 98 patients answered the survey (response rate 9%).
| Survey question | The Randolph Surgery | West and North London | England |
|---|---|---|---|
| Overall experience good | 55% | 75% | 77% |
| Easy to contact by phone | 27% | 62% | 57% |
| Easy to contact via the website | 16% | 57% | 58% |
| Easy to contact via the NHS App | 27% | 54% | 54% |
| Reception team helpful | 68% | 83% | 85% |
| Last contact good | 52% | 73% | 73% |
| Wait for appointment about right | 63% | 68% | 69% |
| Listened to well | 81% | 86% | 87% |
| Treated with care and concern | 72% | 84% | 86% |
| Confidence and trust in the clinician | 84% | 92% | 93% |
| Needs met | 83% | 89% | 90% |
In the Friends and Family Test for July 2026, 79% of 130 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Randolph Surgery is Good, published in March 2020. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (August 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,773 patients were registered at The Randolph Surgery in September 2026, down 9.0% on a year earlier (England: down 1.1%).
9% of its patients are aged 65 or over, against 19% across England. With 4.3 full-time-equivalent qualified GPs, there are 2,733 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 0.4 nurses and 2.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.4 | 2.4 |
| August 2024 | 4.3 | 5.4 |
| August 2025 | 4.3 | 4.3 |
| August 2026 | 4.3 | 4.3 |
From June 2026 to August 2026 the practice recorded 3,874 appointments a month, or 329 per 1,000 registered patients (England: 510). 87% were face to face (England: 63%). 60% took place on the day they were booked and 19% more than 28 days after booking (England: 45% and 5%).
67% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | The Randolph Surgery | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 329 | 469 | 510 |
| Face to face | 87% | 60% | 63% |
| Same day as booked | 60% | 48% | 45% |
| More than 28 days after booking | 19% | 2% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.1% against 1.2%), dementia (0.2% against 0.8%) and chronic kidney disease (1.1% against 4.6%). The practice's patients live in areas with an average deprivation score of 21.9 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.4 years for women and 81.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 7.2% | 14.3% |
| High blood pressure | All ages | 5.9% | 15.2% |
| Asthma | 6+ yrs | 3.5% | 6.6% |
| Diabetes | 17+ yrs | 2.6% | 7.9% |
| Cancer | All ages | 1.7% | 3.8% |
| Coronary heart disease | All ages | 1.3% | 3.0% |
| Chronic kidney disease | 18+ yrs | 1.1% | 4.6% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Stroke and TIA | All ages | 0.8% | 1.9% |
| Atrial fibrillation | All ages | 0.7% | 2.2% |
| COPD | All ages | 0.5% | 1.9% |
| Heart failure | All ages | 0.4% | 1.1% |
| Epilepsy | 18+ yrs | 0.3% | 0.8% |
| Learning disability | All ages | 0.3% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.3% | 0.8% |
| Dementia | All ages | 0.2% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 55.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 56.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 52.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 61.8% | 74.9% |
The Randolph Surgery, 235a, Elgin Avenue, London, W9 1NH. Phone: 020 7052 7560. Website: www.randolphsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Third Floor Lanark Road Medical Centre | 0.1 km | 87% |
| Dr Hugh Wright | 0.2 km | 79% |
| St Johns Wood Medical Practice | 0.9 km | 86% |
| The Abbey Medical Centre | 0.9 km | 82% |
| KPMC Mile Walk | 0.9 km | 69% |
- Dr Hugh Wright (79% overall experience good)
- Little Venice Medical Centre (87% overall experience good)
- St Johns Wood Medical Practice (86% overall experience good)
- The Wellington Health Centre (90% overall experience good)
- Third Floor Lanark Road Medical Centre (87% overall experience good)
How do patients rate The Randolph Surgery?
In the 2026 GP Patient Survey, 55% of patients described their overall experience of The Randolph Surgery as good, below the England figure of 77%. 27% found it easy to get through by phone.
How many patients are registered at The Randolph Surgery?
11,773 patients were registered in September 2026, down 9.0% on a year earlier.
What is The Randolph Surgery's CQC rating?
Good overall, published in March 2020.
How many GPs does The Randolph Surgery have?
4.3 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,733 patients per GP against 2,171 across England.
Are appointments at The Randolph Surgery face to face?
87% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Randolph Surgery's phone number?
020 7052 7560.