The Westbourne Green Surgery, London: patient reviews and CQC rating
The Westbourne Green Surgery is a GP practice in London with 3,201 registered patients (September 2026). In the 2026 GP Patient Survey, 84% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). It has 0.4 full-time-equivalent qualified GPs, or 7,502 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Westbourne Green Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 69%, against 54% across England. Its weakest is the share who said the wait for their last appointment was about right: 59%, below the England figure of 69%. Of the 11 results in the table, 2 are above England and 1 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 187th of the 648 practices in London with 50 or more responses. 71% found it easy to get through by phone (England: 57%). The overall experience result is 16 points higher than in 2025 (68%). 90 patients answered the survey (response rate 8%).
| Survey question | The Westbourne Green Surgery | West and North London | England |
|---|---|---|---|
| Overall experience good | 84% | 75% | 77% |
| Easy to contact by phone | 71% | 62% | 57% |
| Easy to contact via the website | 51% | 57% | 58% |
| Easy to contact via the NHS App | 69% | 54% | 54% |
| Reception team helpful | 89% | 83% | 85% |
| Last contact good | 85% | 73% | 73% |
| Wait for appointment about right | 59% | 68% | 69% |
| Listened to well | 88% | 86% | 87% |
| Treated with care and concern | 83% | 84% | 86% |
| Confidence and trust in the clinician | 94% | 92% | 93% |
| Needs met | 90% | 89% | 90% |
3,201 patients were registered at The Westbourne Green Surgery in September 2026, down 7.8% on a year earlier (England: down 1.1%).
9% of its patients are aged 65 or over, against 19% across England. With 0.4 full-time-equivalent qualified GPs, there are 7,502 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.0 | 1.0 |
| August 2024 | 2.1 | 2.1 |
| August 2025 | 2.0 | 2.0 |
| August 2026 | 0.4 | 0.4 |
From June 2026 to August 2026 the practice recorded 2,191 appointments a month, or 685 per 1,000 registered patients (England: 510). 74% were face to face (England: 63%). 48% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
30% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | The Westbourne Green Surgery | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 685 | 469 | 510 |
| Face to face | 74% | 60% | 63% |
| Same day as booked | 48% | 48% | 45% |
| More than 28 days after booking | 3% | 2% | 5% |
| Did not attend | 7% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (2.7% against 1.0%). It has a lower share for osteoporosis (0.1% against 1.2%), palliative or supportive care needs (0.1% against 0.6%) and dementia (0.3% against 0.8%). The practice's patients live in areas with an average deprivation score of 37.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.8 years for women and 77.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 12.4% | 15.2% |
| Depression | 18+ yrs | 9.9% | 14.3% |
| Diabetes | 17+ yrs | 7.3% | 7.9% |
| Asthma | 6+ yrs | 5.7% | 6.6% |
| Serious mental illness | All ages | 2.7% | 1.0% |
| Chronic kidney disease | 18+ yrs | 2.1% | 4.6% |
| Coronary heart disease | All ages | 1.7% | 3.0% |
| Cancer | All ages | 1.6% | 3.8% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| COPD | All ages | 1.0% | 1.9% |
| Atrial fibrillation | All ages | 0.9% | 2.2% |
| Learning disability | All ages | 0.7% | 0.6% |
| Heart failure | All ages | 0.7% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Palliative care | All ages | 0.1% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 53.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 58.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 51.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.1% | 74.9% |
The Westbourne Green Surgery, Health at the Stowe, 260 Harrow Road, London, W2 5ES. Phone: 020 3405 6580.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Grand Union Health Centre | 0.1 km | 83% |
| Woodfield Road Surgery | 0.5 km | 76% |
| Newton Medical Centre | 0.5 km | 82% |
| The Elgin Clinic | 0.6 km | 88% |
| Dr Jedth Phornnarit | 0.7 km | 89% |
- Dr Creme and Partners (77% overall experience good)
- Dr Gulzar Ahmed (67% overall experience good)
- Imperial College Health Centre (67% overall experience good)
- Lisson Grove Health Centre (64% overall experience good)
- Newton Medical Centre (82% overall experience good)
- The Connaught Square Practice (61% overall experience good)
- Woodfield Road Surgery (76% overall experience good)
How do patients rate The Westbourne Green Surgery?
In the 2026 GP Patient Survey, 84% of patients described their overall experience of The Westbourne Green Surgery as good, against 77% across England. 71% found it easy to get through by phone.
How many patients are registered at The Westbourne Green Surgery?
3,201 patients were registered in September 2026, down 7.8% on a year earlier.
How many GPs does The Westbourne Green Surgery have?
0.4 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 7,502 patients per GP against 2,171 across England.
Are appointments at The Westbourne Green Surgery face to face?
74% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Westbourne Green Surgery's phone number?
020 3405 6580.