The Elgin Clinic, London: patient reviews and CQC rating
The Elgin Clinic is a GP practice in London with 4,250 registered patients (September 2026). In the 2026 GP Patient Survey, 88% of its patients described their overall experience as good, above the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Requires Improvement overall, in a report published in August 2022. It has 1.4 full-time-equivalent qualified GPs, or 3,007 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Elgin Clinic
Its best result against England is the share who found it easy to get through to the practice by phone: 83%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 97%, against 93% across England. Of the 11 results in the table, 7 are above England and 0 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 85th of the 648 practices in London with 50 or more responses. 83% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (87%). 85 patients answered the survey (response rate 15%).
| Survey question | The Elgin Clinic | West and North London | England |
|---|---|---|---|
| Overall experience good | 88% | 75% | 77% |
| Easy to contact by phone | 83% | 62% | 57% |
| Easy to contact via the website | 67% | 57% | 58% |
| Easy to contact via the NHS App | 68% | 54% | 54% |
| Reception team helpful | 93% | 83% | 85% |
| Last contact good | 89% | 73% | 73% |
| Wait for appointment about right | 83% | 68% | 69% |
| Listened to well | 96% | 86% | 87% |
| Treated with care and concern | 96% | 84% | 86% |
| Confidence and trust in the clinician | 97% | 92% | 93% |
| Needs met | 97% | 89% | 90% |
In the Friends and Family Test for July 2026, 97% of 38 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Elgin Clinic is Requires Improvement, published in August 2022. 2 key questions are rated differently: Caring Good and Responsive Good.
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
4,250 patients were registered at The Elgin Clinic in September 2026, down 9.1% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 1.4 full-time-equivalent qualified GPs, there are 3,007 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 0.8 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.0 | 2.0 |
| August 2024 | 1.0 | 1.0 |
| August 2025 | 1.0 | 1.0 |
| August 2026 | 1.4 | 1.4 |
From June 2026 to August 2026 the practice recorded 3,219 appointments a month, or 757 per 1,000 registered patients (England: 510). 45% were face to face (England: 63%). 38% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
50% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | The Elgin Clinic | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 757 | 469 | 510 |
| Face to face | 45% | 60% | 63% |
| Same day as booked | 38% | 48% | 45% |
| More than 28 days after booking | 3% | 2% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (2.3% against 1.0%). It has a lower share for osteoporosis (0.2% against 1.2%), depression (6.0% against 14.3%) and atrial fibrillation (1.5% against 2.2%). The practice's patients live in areas with an average deprivation score of 33.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.6 years for women and 77.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 12.0% | 15.2% |
| Diabetes | 17+ yrs | 8.9% | 7.9% |
| Asthma | 6+ yrs | 6.7% | 6.6% |
| Depression | 18+ yrs | 6.0% | 14.3% |
| Chronic kidney disease | 18+ yrs | 4.0% | 4.6% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| Cancer | All ages | 2.9% | 3.8% |
| Serious mental illness | All ages | 2.3% | 1.0% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| COPD | All ages | 1.8% | 1.9% |
| Atrial fibrillation | All ages | 1.5% | 2.2% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Dementia | All ages | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 58.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 64.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 56.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.5% | 74.9% |
The Elgin Clinic, 40 Elgin Avenue, London, W9 3QT. Phone: 020 7286 0747. Website: www.elginclinic.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Woodfield Road Surgery | 0.2 km | 76% |
| Meanwhile Garden Medical Centre | 0.4 km | 84% |
| Half Penny Steps Health Centre | 0.5 km | 77% |
| Drs. Ramasamy & Nannithamby | 0.6 km | 89% |
| Health Centre | 0.6 km | 93% |
- Barlby Surgery (63% overall experience good)
- Dr Nazeer Ahmed (95% overall experience good)
- Half Penny Steps Health Centre (77% overall experience good)
- Health Centre (93% overall experience good)
- Meanwhile Garden Medical Centre (84% overall experience good)
- Shirland Medical (84% overall experience good)
How do patients rate The Elgin Clinic?
In the 2026 GP Patient Survey, 88% of patients described their overall experience of The Elgin Clinic as good, above the England figure of 77%. 83% found it easy to get through by phone.
How many patients are registered at The Elgin Clinic?
4,250 patients were registered in September 2026, down 9.1% on a year earlier.
What is The Elgin Clinic's CQC rating?
Requires Improvement overall, published in August 2022.
How many GPs does The Elgin Clinic have?
1.4 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 3,007 patients per GP against 2,171 across England.
Are appointments at The Elgin Clinic face to face?
45% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Elgin Clinic's phone number?
020 7286 0747.