Health Centre, London: patient reviews and CQC rating
Health Centre is a GP practice in London with 2,107 registered patients (September 2026). In the 2026 GP Patient Survey, 93% of its patients described their overall experience as good, above the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Requires Improvement overall, in a report published in July 2022. It has 1.5 full-time-equivalent qualified GPs, or 1,437 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Health Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 86%, above the England figure of 57%. Its weakest is the share who said they were treated with care and concern: 86%, against 86% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 21st of the 648 practices in London with 50 or more responses. 86% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (91%). 87 patients answered the survey (response rate 15%).
| Survey question | Health Centre | West and North London | England |
|---|---|---|---|
| Overall experience good | 93% | 75% | 77% |
| Easy to contact by phone | 86% | 62% | 57% |
| Easy to contact via the website | 64% | 57% | 58% |
| Easy to contact via the NHS App | 61% | 54% | 54% |
| Reception team helpful | 94% | 83% | 85% |
| Last contact good | 90% | 73% | 73% |
| Wait for appointment about right | 80% | 68% | 69% |
| Listened to well | 93% | 86% | 87% |
| Treated with care and concern | 86% | 84% | 86% |
| Confidence and trust in the clinician | 96% | 92% | 93% |
| Needs met | 97% | 89% | 90% |
In the Friends and Family Test for July 2026, 100% of 12 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Health Centre is Requires Improvement, published in July 2022. 3 key questions are rated differently: Well-led Good, Caring Good and Responsive Good.
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
2,107 patients were registered at Health Centre in September 2026, up 1.3% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 1.5 full-time-equivalent qualified GPs, there are 1,437 patients per GP, fewer than the England figure of 2,171 and West and North London's 2,497. The practice also has 1.5 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.5 | 1.5 |
| August 2024 | 1.5 | 1.5 |
| August 2025 | 1.5 | 1.5 |
| August 2026 | 1.5 | 1.5 |
From June 2026 to August 2026 the practice recorded 2,352 appointments a month, or 1,116 per 1,000 registered patients (England: 510). 53% were face to face (England: 63%). 47% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
74% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Health Centre | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 1,116 | 469 | 510 |
| Face to face | 53% | 60% | 63% |
| Same day as booked | 47% | 48% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (19.7% against 7.9%), serious mental illness (2.1% against 1.0%) and asthma (8.3% against 6.6%). It has a lower share for atrial fibrillation (1.0% against 2.2%) and chronic kidney disease (2.9% against 4.6%). The practice's patients live in areas with an average deprivation score of 33.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.3 years for women and 78.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Diabetes | 17+ yrs | 19.7% | 7.9% |
| Depression | 18+ yrs | 18.1% | 14.3% |
| High blood pressure | All ages | 15.9% | 15.2% |
| Asthma | 6+ yrs | 8.3% | 6.6% |
| Cancer | All ages | 4.6% | 3.8% |
| Coronary heart disease | All ages | 3.2% | 3.0% |
| Chronic kidney disease | 18+ yrs | 2.9% | 4.6% |
| Serious mental illness | All ages | 2.1% | 1.0% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| COPD | All ages | 1.3% | 1.9% |
| Heart failure | All ages | 1.1% | 1.1% |
| Atrial fibrillation | All ages | 1.0% | 2.2% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Learning disability | All ages | 0.7% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 66.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 58.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 84.1% | 74.9% |
Health Centre, 574 Harrow Road, London, W10 4NJ. Phone: 020 8960 5499. Website: www.574healthcentre.org.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Half Penny Steps Health Centre | 0.1 km | 77% |
| Golborne Medical Centre | 0.1 km | 92% |
| Drs. Ramasamy & Nannithamby | 0.3 km | 89% |
| Shirland Medical | 0.5 km | 84% |
| Dr Nazeer Ahmed | 0.5 km | 95% |
- Barlby Surgery (63% overall experience good)
- Dr Nazeer Ahmed (95% overall experience good)
- Half Penny Steps Health Centre (77% overall experience good)
- Meanwhile Garden Medical Centre (84% overall experience good)
- Shirland Medical (84% overall experience good)
- The Elgin Clinic (88% overall experience good)
How do patients rate Health Centre?
In the 2026 GP Patient Survey, 93% of patients described their overall experience of Health Centre as good, above the England figure of 77%. 86% found it easy to get through by phone.
How many patients are registered at Health Centre?
2,107 patients were registered in September 2026, up 1.3% on a year earlier.
What is Health Centre's CQC rating?
Requires Improvement overall, published in July 2022.
How many GPs does Health Centre have?
1.5 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 1,437 patients per GP against 2,171 across England.
Are appointments at Health Centre face to face?
53% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Health Centre's phone number?
020 8960 5499.