Half Penny Steps Health Centre, London: patient reviews and CQC rating
Half Penny Steps Health Centre is a GP practice in London with 8,974 registered patients (September 2026). In the 2026 GP Patient Survey, 77% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in September 2018. It has 4.0 full-time-equivalent qualified GPs, or 2,244 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Half Penny Steps Health Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 73%, above the England figure of 57%. Its weakest is the share who said the wait for their last appointment was about right: 57%, below the England figure of 69%. Of the 11 results in the table, 1 is above England and 2 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 366th of the 648 practices in London with 50 or more responses. 73% found it easy to get through by phone (England: 57%). The overall experience result is 6 points lower than in 2025 (83%). 74 patients answered the survey (response rate 7%).
| Survey question | Half Penny Steps Health Centre | West and North London | England |
|---|---|---|---|
| Overall experience good | 77% | 75% | 77% |
| Easy to contact by phone | 73% | 62% | 57% |
| Easy to contact via the website | 56% | 57% | 58% |
| Easy to contact via the NHS App | 58% | 54% | 54% |
| Reception team helpful | 84% | 83% | 85% |
| Last contact good | 80% | 73% | 73% |
| Wait for appointment about right | 57% | 68% | 69% |
| Listened to well | 80% | 86% | 87% |
| Treated with care and concern | 80% | 84% | 86% |
| Confidence and trust in the clinician | 85% | 92% | 93% |
| Needs met | 84% | 89% | 90% |
In the Friends and Family Test for July 2026, 75% of 12 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Half Penny Steps Health Centre is Good, published in September 2018. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,974 patients were registered at Half Penny Steps Health Centre in September 2026, up 3.2% on a year earlier (England: down 1.1%).
7% of its patients are aged 65 or over, against 19% across England. With 4.0 full-time-equivalent qualified GPs, there are 2,244 patients per GP, close to the England figure of 2,171 and West and North London's 2,497. The practice also has 0.6 nurses and 3.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.6 | 3.7 |
| August 2024 | 2.6 | 3.7 |
| August 2025 | 3.9 | 5.0 |
| August 2026 | 4.0 | 5.1 |
From June 2026 to August 2026 the practice recorded 6,683 appointments a month, or 745 per 1,000 registered patients (England: 510). 45% were face to face (England: 63%). 33% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
49% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Half Penny Steps Health Centre | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 745 | 469 | 510 |
| Face to face | 45% | 60% | 63% |
| Same day as booked | 33% | 48% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.7% against 1.0%). It has a lower share for chronic kidney disease (1.0% against 4.6%), osteoporosis (0.3% against 1.2%) and dementia (0.2% against 0.8%). The practice's patients live in areas with an average deprivation score of 34.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.4 years for women and 78.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 9.5% | 14.3% |
| High blood pressure | All ages | 8.4% | 15.2% |
| Diabetes | 17+ yrs | 5.8% | 7.9% |
| Asthma | 6+ yrs | 4.8% | 6.6% |
| Serious mental illness | All ages | 1.7% | 1.0% |
| Coronary heart disease | All ages | 1.5% | 3.0% |
| Cancer | All ages | 1.4% | 3.8% |
| Chronic kidney disease | 18+ yrs | 1.0% | 4.6% |
| COPD | All ages | 1.0% | 1.9% |
| Stroke and TIA | All ages | 0.8% | 1.9% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Atrial fibrillation | All ages | 0.6% | 2.2% |
| Learning disability | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Heart failure | All ages | 0.4% | 1.1% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Dementia | All ages | 0.2% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 48.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 44.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 51.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 61.2% | 74.9% |
Half Penny Steps Health Centre, 427-429 Harrow Road, London, W10 4RE. Phone: 020 7373 4102.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Health Centre | 0.1 km | 93% |
| Golborne Medical Centre | 0.1 km | 92% |
| Drs. Ramasamy & Nannithamby | 0.2 km | 89% |
| Meanwhile Garden Medical Centre | 0.4 km | 84% |
| The Elgin Clinic | 0.5 km | 88% |
- Barlby Surgery (63% overall experience good)
- Dr Nazeer Ahmed (95% overall experience good)
- Health Centre (93% overall experience good)
- Meanwhile Garden Medical Centre (84% overall experience good)
- Shirland Medical (84% overall experience good)
- The Elgin Clinic (88% overall experience good)
How do patients rate Half Penny Steps Health Centre?
In the 2026 GP Patient Survey, 77% of patients described their overall experience of Half Penny Steps Health Centre as good, against 77% across England. 73% found it easy to get through by phone.
How many patients are registered at Half Penny Steps Health Centre?
8,974 patients were registered in September 2026, up 3.2% on a year earlier.
What is Half Penny Steps Health Centre's CQC rating?
Good overall, published in September 2018.
How many GPs does Half Penny Steps Health Centre have?
4.0 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 2,244 patients per GP against 2,171 across England.
Are appointments at Half Penny Steps Health Centre face to face?
45% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Half Penny Steps Health Centre's phone number?
020 7373 4102.