Shirland Medical, London: patient reviews and CQC rating
Shirland Medical is a GP practice in London with 5,082 registered patients (September 2026). In the 2026 GP Patient Survey, 84% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in February 2024. It has 4.3 full-time-equivalent qualified GPs, or 1,170 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Shirland Medical
Its best result against England is the share who found it easy to get through to the practice by phone: 82%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice using the NHS App: 35%, below the England figure of 54%. Of the 11 results in the table, 3 are above England and 1 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 176th of the 648 practices in London with 50 or more responses. 82% found it easy to get through by phone (England: 57%). The overall experience result is 7 points lower than in 2025 (91%). 105 patients answered the survey (response rate 18%).
| Survey question | Shirland Medical | West and North London | England |
|---|---|---|---|
| Overall experience good | 84% | 75% | 77% |
| Easy to contact by phone | 82% | 62% | 57% |
| Easy to contact via the website | 43% | 57% | 58% |
| Easy to contact via the NHS App | 35% | 54% | 54% |
| Reception team helpful | 94% | 83% | 85% |
| Last contact good | 88% | 73% | 73% |
| Wait for appointment about right | 68% | 68% | 69% |
| Listened to well | 84% | 86% | 87% |
| Treated with care and concern | 85% | 84% | 86% |
| Confidence and trust in the clinician | 94% | 92% | 93% |
| Needs met | 93% | 89% | 90% |
CQC's overall rating for Shirland Medical is Good, published in February 2024. All 5 key questions are rated Good. It held the same rating in the report before (January 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,082 patients were registered at Shirland Medical in September 2026, down 0.7% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 4.3 full-time-equivalent qualified GPs, there are 1,170 patients per GP, fewer than the England figure of 2,171 and West and North London's 2,497. The practice also has 1.3 nurses and 0.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.2 | 3.2 |
| August 2024 | 2.9 | 2.9 |
| August 2025 | 3.9 | 3.9 |
| August 2026 | 4.3 | 4.3 |
From June 2026 to August 2026 the practice recorded 4,382 appointments a month, or 862 per 1,000 registered patients (England: 510). 64% were face to face (England: 63%). 39% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
42% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Shirland Medical | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 862 | 469 | 510 |
| Face to face | 64% | 60% | 63% |
| Same day as booked | 39% | 48% | 45% |
| More than 28 days after booking | 4% | 2% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (3.3% against 0.6%), dementia (1.9% against 0.8%) and peripheral arterial disease (1.1% against 0.6%). It has a lower share for coronary heart disease (2.1% against 3.0%). The practice's patients live in areas with an average deprivation score of 31.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.4 years for women and 78.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.5% | 15.2% |
| Depression | 18+ yrs | 15.2% | 14.3% |
| Diabetes | 17+ yrs | 8.8% | 7.9% |
| Asthma | 6+ yrs | 6.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.4% | 4.6% |
| Cancer | All ages | 3.9% | 3.8% |
| Palliative care | All ages | 3.3% | 0.6% |
| COPD | All ages | 2.6% | 1.9% |
| Coronary heart disease | All ages | 2.1% | 3.0% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| Serious mental illness | All ages | 1.9% | 1.0% |
| Dementia | All ages | 1.9% | 0.8% |
| Atrial fibrillation | All ages | 1.7% | 2.2% |
| Osteoporosis | 50+ yrs | 1.5% | 1.2% |
| Heart failure | All ages | 1.3% | 1.1% |
| Peripheral arterial disease | All ages | 1.1% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 58.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 62.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.1% | 74.9% |
Shirland Medical, Dart Street, London, W10 4LD. Phone: 020 8960 2423. Website: www.shirlandmedical.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Nazeer Ahmed | 0.0 km | 95% |
| Health Centre | 0.5 km | 93% |
| Golborne Medical Centre | 0.5 km | 92% |
| Half Penny Steps Health Centre | 0.5 km | 77% |
| KPMC Mile Walk | 0.6 km | 69% |
- Barlby Surgery (63% overall experience good)
- Dr Nazeer Ahmed (95% overall experience good)
- Half Penny Steps Health Centre (77% overall experience good)
- Health Centre (93% overall experience good)
- Meanwhile Garden Medical Centre (84% overall experience good)
- The Elgin Clinic (88% overall experience good)
How do patients rate Shirland Medical?
In the 2026 GP Patient Survey, 84% of patients described their overall experience of Shirland Medical as good, against 77% across England. 82% found it easy to get through by phone.
How many patients are registered at Shirland Medical?
5,082 patients were registered in September 2026, down 0.7% on a year earlier.
What is Shirland Medical's CQC rating?
Good overall, published in February 2024.
How many GPs does Shirland Medical have?
4.3 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 1,170 patients per GP against 2,171 across England.
Are appointments at Shirland Medical face to face?
64% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Shirland Medical's phone number?
020 8960 2423.