Grand Union Health Centre, London: patient reviews and CQC rating
Grand Union Health Centre is a GP practice in London with 20,643 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in May 2019. It has 13.4 full-time-equivalent qualified GPs, or 1,545 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Grand Union Health Centre
Its best result against England is the share who said the wait for their last appointment was about right: 92%, above the England figure of 69%. Its weakest is the share who found it easy to contact the practice through its website: 47%, against 58% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 206th of the 648 practices in London with 50 or more responses. 73% found it easy to get through by phone (England: 57%). The overall experience result is 6 points lower than in 2025 (89%). 112 patients answered the survey (response rate 12%).
| Survey question | Grand Union Health Centre | West and North London | England |
|---|---|---|---|
| Overall experience good | 83% | 75% | 77% |
| Easy to contact by phone | 73% | 62% | 57% |
| Easy to contact via the website | 47% | 57% | 58% |
| Easy to contact via the NHS App | 61% | 54% | 54% |
| Reception team helpful | 95% | 83% | 85% |
| Last contact good | 82% | 73% | 73% |
| Wait for appointment about right | 92% | 68% | 69% |
| Listened to well | 86% | 86% | 87% |
| Treated with care and concern | 84% | 84% | 86% |
| Confidence and trust in the clinician | 92% | 92% | 93% |
| Needs met | 91% | 89% | 90% |
In the Friends and Family Test for July 2026, 93% of 27 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Grand Union Health Centre is Good, published in May 2019. One key question is rated differently: Well-led Outstanding. It held the same rating in the report before (August 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
20,643 patients were registered at Grand Union Health Centre in September 2026, down 2.3% on a year earlier (England: down 1.1%).
10% of its patients are aged 65 or over, against 19% across England. With 13.4 full-time-equivalent qualified GPs, there are 1,545 patients per GP, fewer than the England figure of 2,171 and West and North London's 2,497. The practice also has 2.0 nurses and 7.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 12.0 | 16.2 |
| August 2024 | 11.0 | 15.2 |
| August 2025 | 14.2 | 17.4 |
| August 2026 | 13.4 | 16.3 |
From June 2026 to August 2026 the practice recorded 14,277 appointments a month, or 692 per 1,000 registered patients (England: 510). 89% were face to face (England: 63%). 46% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
46% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Grand Union Health Centre | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 692 | 469 | 510 |
| Face to face | 89% | 60% | 63% |
| Same day as booked | 46% | 48% | 45% |
| More than 28 days after booking | 2% | 2% | 5% |
| Did not attend | 7% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (2.2% against 1.0%). It has a lower share for osteoporosis (0.1% against 1.2%), chronic kidney disease (2.0% against 4.6%) and atrial fibrillation (1.0% against 2.2%). The practice's patients live in areas with an average deprivation score of 30.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.3 years for women and 79.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 12.4% | 15.2% |
| Depression | 18+ yrs | 10.8% | 14.3% |
| Diabetes | 17+ yrs | 6.5% | 7.9% |
| Asthma | 6+ yrs | 5.4% | 6.6% |
| Serious mental illness | All ages | 2.2% | 1.0% |
| Cancer | All ages | 2.0% | 3.8% |
| Chronic kidney disease | 18+ yrs | 2.0% | 4.6% |
| Coronary heart disease | All ages | 1.7% | 3.0% |
| COPD | All ages | 1.4% | 1.9% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| Atrial fibrillation | All ages | 1.0% | 2.2% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Heart failure | All ages | 0.6% | 1.1% |
| Learning disability | All ages | 0.6% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Palliative care | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 54.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 53.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 58.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.3% | 74.9% |
Grand Union Health Centre, 209 Harrow Road, London, W2 5EH. Phone: 020 7286 1231. Website: www.grandunionhealthcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Westbourne Green Surgery | 0.1 km | 84% |
| Newton Medical Centre | 0.4 km | 82% |
| Woodfield Road Surgery | 0.5 km | 76% |
| Dr Jedth Phornnarit | 0.6 km | 89% |
| The Elgin Clinic | 0.7 km | 88% |
- Dr Jedth Phornnarit (89% overall experience good)
- Drs. Ramasamy & Nannithamby (89% overall experience good)
- Holland Park Surgery (92% overall experience good)
- Lancaster Gate Medical Centre (85% overall experience good)
- North Kensington Medical Centre (87% overall experience good)
- Pembridge Villas Surgery (88% overall experience good)
- Portobello Medical Centre (80% overall experience good)
- The Portland Road Practice (84% overall experience good)
How do patients rate Grand Union Health Centre?
In the 2026 GP Patient Survey, 83% of patients described their overall experience of Grand Union Health Centre as good, against 77% across England. 73% found it easy to get through by phone.
How many patients are registered at Grand Union Health Centre?
20,643 patients were registered in September 2026, down 2.3% on a year earlier.
What is Grand Union Health Centre's CQC rating?
Good overall, published in May 2019.
How many GPs does Grand Union Health Centre have?
13.4 full-time-equivalent qualified GPs (20 qualified GPs by headcount), which is 1,545 patients per GP against 2,171 across England.
Are appointments at Grand Union Health Centre face to face?
89% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Grand Union Health Centre's phone number?
020 7286 1231.