Portobello Medical Centre, London: patient reviews and CQC rating
Portobello Medical Centre is a GP practice in London with 4,247 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in August 2016. It has 1.3 full-time-equivalent qualified GPs, or 3,185 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Portobello Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 78%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 35%, below the England figure of 58%. Of the 11 results in the table, 2 are above England and 1 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 297th of the 648 practices in London with 50 or more responses. 78% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (76%). 129 patients answered the survey (response rate 16%).
| Survey question | Portobello Medical Centre | West and North London | England |
|---|---|---|---|
| Overall experience good | 80% | 75% | 77% |
| Easy to contact by phone | 78% | 62% | 57% |
| Easy to contact via the website | 35% | 57% | 58% |
| Easy to contact via the NHS App | 55% | 54% | 54% |
| Reception team helpful | 92% | 83% | 85% |
| Last contact good | 76% | 73% | 73% |
| Wait for appointment about right | 63% | 68% | 69% |
| Listened to well | 88% | 86% | 87% |
| Treated with care and concern | 87% | 84% | 86% |
| Confidence and trust in the clinician | 92% | 92% | 93% |
| Needs met | 91% | 89% | 90% |
In the Friends and Family Test for July 2026, 93% of 30 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Portobello Medical Centre is Good, published in August 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,247 patients were registered at Portobello Medical Centre in September 2026, down 3.8% on a year earlier (England: down 1.1%).
10% of its patients are aged 65 or over, against 19% across England. With 1.3 full-time-equivalent qualified GPs, there are 3,185 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 2.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.3 | 1.3 |
| August 2024 | 1.3 | 1.3 |
| August 2025 | 1.3 | 1.3 |
| August 2026 | 1.3 | 1.3 |
From June 2026 to August 2026 the practice recorded 2,372 appointments a month, or 559 per 1,000 registered patients (England: 510). 63% were face to face (England: 63%). 33% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
43% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Portobello Medical Centre | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 559 | 469 | 510 |
| Face to face | 63% | 60% | 63% |
| Same day as booked | 33% | 48% | 45% |
| More than 28 days after booking | 3% | 2% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a lower share of patients for chronic kidney disease (1.4% against 4.6%), coronary heart disease (0.9% against 3.0%) and a learning disability (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 26.3 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.9 years for women and 79.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 7.8% | 14.3% |
| High blood pressure | All ages | 6.6% | 15.2% |
| Asthma | 6+ yrs | 3.5% | 6.6% |
| Diabetes | 17+ yrs | 3.4% | 7.9% |
| Cancer | All ages | 2.1% | 3.8% |
| Chronic kidney disease | 18+ yrs | 1.4% | 4.6% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Stroke and TIA | All ages | 1.0% | 1.9% |
| Atrial fibrillation | All ages | 1.0% | 2.2% |
| Coronary heart disease | All ages | 0.9% | 3.0% |
| COPD | All ages | 0.9% | 1.9% |
| Heart failure | All ages | 0.4% | 1.1% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Dementia | All ages | 0.3% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.3% | 0.8% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Learning disability | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 60.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 60.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 47.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 67.6% | 74.9% |
Portobello Medical Centre, 14 Codrington Mews, London, W11 2EH. Phone: 020 7727 2326.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Rachael Garner | 0.0 km | 85% |
| Colville Health Centre | 0.1 km | 91% |
| The Foreland Medical Centre | 0.4 km | 72% |
| Pembridge Villas Surgery | 0.7 km | 88% |
| The Portland Road Practice | 0.8 km | 84% |
- Dr Jedth Phornnarit (89% overall experience good)
- Drs. Ramasamy & Nannithamby (89% overall experience good)
- Grand Union Health Centre (83% overall experience good)
- Holland Park Surgery (92% overall experience good)
- Lancaster Gate Medical Centre (85% overall experience good)
- North Kensington Medical Centre (87% overall experience good)
- Pembridge Villas Surgery (88% overall experience good)
- The Portland Road Practice (84% overall experience good)
How do patients rate Portobello Medical Centre?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of Portobello Medical Centre as good, against 77% across England. 78% found it easy to get through by phone.
How many patients are registered at Portobello Medical Centre?
4,247 patients were registered in September 2026, down 3.8% on a year earlier.
What is Portobello Medical Centre's CQC rating?
Good overall, published in August 2016.
How many GPs does Portobello Medical Centre have?
1.3 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 3,185 patients per GP against 2,171 across England.
Are appointments at Portobello Medical Centre face to face?
63% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Portobello Medical Centre's phone number?
020 7727 2326.