The Portland Road Practice, London: patient reviews and CQC rating
The Portland Road Practice is a GP practice in London with 8,936 registered patients (September 2026). In the 2026 GP Patient Survey, 84% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in March 2019. It has 3.5 full-time-equivalent qualified GPs, or 2,520 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Portland Road Practice
Its best result against England is the share who found it easy to contact the practice using the NHS App: 77%, above the England figure of 54%. Its weakest is the share who said the healthcare professional was good at listening to them: 84%, against 87% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 193rd of the 648 practices in London with 50 or more responses. 74% found it easy to get through by phone (England: 57%). The overall experience result is 14 points higher than in 2025 (70%). 128 patients answered the survey (response rate 20%).
| Survey question | The Portland Road Practice | West and North London | England |
|---|---|---|---|
| Overall experience good | 84% | 75% | 77% |
| Easy to contact by phone | 74% | 62% | 57% |
| Easy to contact via the website | 63% | 57% | 58% |
| Easy to contact via the NHS App | 77% | 54% | 54% |
| Reception team helpful | 95% | 83% | 85% |
| Last contact good | 89% | 73% | 73% |
| Wait for appointment about right | 75% | 68% | 69% |
| Listened to well | 84% | 86% | 87% |
| Treated with care and concern | 86% | 84% | 86% |
| Confidence and trust in the clinician | 93% | 92% | 93% |
| Needs met | 97% | 89% | 90% |
CQC's overall rating for The Portland Road Practice is Good, published in March 2019. All 5 key questions are rated Good. It held the same rating in the report before (August 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,936 patients were registered at The Portland Road Practice in September 2026, down 1.3% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 3.5 full-time-equivalent qualified GPs, there are 2,520 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 0.8 nurses and 2.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.1 | 5.1 |
| August 2024 | 5.1 | 5.1 |
| August 2025 | 3.5 | 4.6 |
| August 2026 | 3.5 | 4.4 |
From June 2026 to August 2026 the practice recorded 4,506 appointments a month, or 504 per 1,000 registered patients (England: 510). 70% were face to face (England: 63%). 48% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
47% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | The Portland Road Practice | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 504 | 469 | 510 |
| Face to face | 70% | 60% | 63% |
| Same day as booked | 48% | 48% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.2% against 0.6%). It has a lower share for osteoporosis (0.0% against 1.2%), epilepsy (0.4% against 0.8%) and heart failure (0.6% against 1.1%). The practice's patients live in areas with an average deprivation score of 20.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 86.4 years for women and 81.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 10.4% | 15.2% |
| Depression | 18+ yrs | 10.0% | 14.3% |
| Diabetes | 17+ yrs | 4.5% | 7.9% |
| Asthma | 6+ yrs | 4.2% | 6.6% |
| Cancer | All ages | 3.3% | 3.8% |
| Chronic kidney disease | 18+ yrs | 2.8% | 4.6% |
| Atrial fibrillation | All ages | 2.0% | 2.2% |
| Coronary heart disease | All ages | 1.9% | 3.0% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Palliative care | All ages | 1.2% | 0.6% |
| COPD | All ages | 1.2% | 1.9% |
| Heart failure | All ages | 0.6% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Dementia | All ages | 0.5% | 0.8% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.0% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 62.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 55.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 58.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 65.4% | 74.9% |
The Portland Road Practice, 16 Portland Road, London, W11 4LA. Phone: 020 7727 7711. Website: www.portlandroadsurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Foreland Medical Centre | 0.7 km | 72% |
| Dr Rachael Garner | 0.8 km | 85% |
| Portobello Medical Centre | 0.8 km | 80% |
| The Bush Doctors | 0.8 km | 78% |
| Colville Health Centre | 0.9 km | 91% |
- Dr Jedth Phornnarit (89% overall experience good)
- Drs. Ramasamy & Nannithamby (89% overall experience good)
- Grand Union Health Centre (83% overall experience good)
- Holland Park Surgery (92% overall experience good)
- Lancaster Gate Medical Centre (85% overall experience good)
- North Kensington Medical Centre (87% overall experience good)
- Pembridge Villas Surgery (88% overall experience good)
- Portobello Medical Centre (80% overall experience good)
How do patients rate The Portland Road Practice?
In the 2026 GP Patient Survey, 84% of patients described their overall experience of The Portland Road Practice as good, against 77% across England. 74% found it easy to get through by phone.
How many patients are registered at The Portland Road Practice?
8,936 patients were registered in September 2026, down 1.3% on a year earlier.
What is The Portland Road Practice's CQC rating?
Good overall, published in March 2019.
How many GPs does The Portland Road Practice have?
3.5 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,520 patients per GP against 2,171 across England.
Are appointments at The Portland Road Practice face to face?
70% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Portland Road Practice's phone number?
020 7727 7711.