The Bush Doctors, London: patient reviews and CQC rating
The Bush Doctors is a GP practice in London with 10,266 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in August 2022. It has 6.5 full-time-equivalent qualified GPs, or 1,588 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Bush Doctors
Its best result against England is the share who found it easy to contact the practice using the NHS App: 77%, above the England figure of 54%. Its weakest is the share who found the reception and administrative team helpful: 83%, against 85% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 337th of the 648 practices in London with 50 or more responses. 79% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (77%). 105 patients answered the survey (response rate 13%).
| Survey question | The Bush Doctors | West and North London | England |
|---|---|---|---|
| Overall experience good | 78% | 75% | 77% |
| Easy to contact by phone | 79% | 62% | 57% |
| Easy to contact via the website | 62% | 57% | 58% |
| Easy to contact via the NHS App | 77% | 54% | 54% |
| Reception team helpful | 83% | 83% | 85% |
| Last contact good | 86% | 73% | 73% |
| Wait for appointment about right | 80% | 68% | 69% |
| Listened to well | 90% | 86% | 87% |
| Treated with care and concern | 85% | 84% | 86% |
| Confidence and trust in the clinician | 93% | 92% | 93% |
| Needs met | 91% | 89% | 90% |
In the Friends and Family Test for July 2026, 74% of 121 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Bush Doctors is Good, published in August 2022. One key question is rated differently: Well-led Outstanding. It held the same rating in the report before (March 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,266 patients were registered at The Bush Doctors in September 2026, down 8.5% on a year earlier (England: down 1.1%).
13% of its patients are aged 65 or over, against 19% across England. With 6.5 full-time-equivalent qualified GPs, there are 1,588 patients per GP, fewer than the England figure of 2,171 and West and North London's 2,497. The practice also has 2.1 nurses and 9.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.9 | 6.9 |
| August 2024 | 6.9 | 9.9 |
| August 2025 | 8.5 | 10.5 |
| August 2026 | 6.5 | 9.5 |
From June 2026 to August 2026 the practice recorded 4,635 appointments a month, or 451 per 1,000 registered patients (England: 510). 90% were face to face (England: 63%). 43% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
48% were with a GP rather than another member of the practice team. 10% of booked patients did not attend.
| Measure | The Bush Doctors | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 451 | 469 | 510 |
| Face to face | 90% | 60% | 63% |
| Same day as booked | 43% | 48% | 45% |
| More than 28 days after booking | 6% | 2% | 5% |
| Did not attend | 10% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (2.2% against 1.0%). It has a lower share for chronic kidney disease (2.2% against 4.6%), dementia (0.4% against 0.8%) and a learning disability (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 27.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.6 years for women and 78.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 13.0% | 14.3% |
| High blood pressure | All ages | 12.6% | 15.2% |
| Diabetes | 17+ yrs | 6.5% | 7.9% |
| Asthma | 6+ yrs | 4.3% | 6.6% |
| Cancer | All ages | 2.9% | 3.8% |
| Serious mental illness | All ages | 2.2% | 1.0% |
| Chronic kidney disease | 18+ yrs | 2.2% | 4.6% |
| Coronary heart disease | All ages | 2.0% | 3.0% |
| COPD | All ages | 1.8% | 1.9% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| Atrial fibrillation | All ages | 1.4% | 2.2% |
| Heart failure | All ages | 0.7% | 1.1% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Palliative care | All ages | 0.4% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 56.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 59.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 46.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.4% | 74.9% |
The Bush Doctors, 16-17 The Links, West 12 Shopping Centre, Shepherds Bush Green, London, W12 8PP. Phone: 020 8749 1881. Website: www.thebushdoctors.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Skinner - Milson Road Health Centre | 0.5 km | 82% |
| Sterndale Surgery | 0.5 km | 82% |
| Richford Gate Medical Centre | 0.7 km | 80% |
| The Portland Road Practice | 0.8 km | 84% |
| Brook Green Medical Centre | 1.0 km | 96% |
- Brook Green Medical Centre (96% overall experience good)
- North End Medical Centre (83% overall experience good)
- Park Medical Centre (90% overall experience good)
- Richford Gate Medical Centre (80% overall experience good)
How do patients rate The Bush Doctors?
In the 2026 GP Patient Survey, 78% of patients described their overall experience of The Bush Doctors as good, against 77% across England. 79% found it easy to get through by phone.
How many patients are registered at The Bush Doctors?
10,266 patients were registered in September 2026, down 8.5% on a year earlier.
What is The Bush Doctors's CQC rating?
Good overall, published in August 2022.
How many GPs does The Bush Doctors have?
6.5 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 1,588 patients per GP against 2,171 across England.
Are appointments at The Bush Doctors face to face?
90% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Bush Doctors's phone number?
020 8749 1881.