Sterndale Surgery, London: patient reviews and CQC rating
Sterndale Surgery is a GP practice in London with 5,672 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in July 2016. It has 2.6 full-time-equivalent qualified GPs, or 2,151 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Sterndale Surgery
Its best result against England is the share who described their last contact with the practice as good: 84%, above the England figure of 73%. Its weakest is the share who found it easy to contact the practice using the NHS App: 48%, against 54% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 245th of the 648 practices in London with 50 or more responses. 68% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (86%). 83 patients answered the survey (response rate 15%).
| Survey question | Sterndale Surgery | West and North London | England |
|---|---|---|---|
| Overall experience good | 82% | 75% | 77% |
| Easy to contact by phone | 68% | 62% | 57% |
| Easy to contact via the website | 61% | 57% | 58% |
| Easy to contact via the NHS App | 48% | 54% | 54% |
| Reception team helpful | 80% | 83% | 85% |
| Last contact good | 84% | 73% | 73% |
| Wait for appointment about right | 80% | 68% | 69% |
| Listened to well | 86% | 86% | 87% |
| Treated with care and concern | 87% | 84% | 86% |
| Confidence and trust in the clinician | 93% | 92% | 93% |
| Needs met | 89% | 89% | 90% |
In the Friends and Family Test for July 2026, 90% of 52 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Sterndale Surgery is Good, published in July 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,672 patients were registered at Sterndale Surgery in September 2026, almost the same as a year earlier.
10% of its patients are aged 65 or over, against 19% across England. With 2.6 full-time-equivalent qualified GPs, there are 2,151 patients per GP, close to the England figure of 2,171 and West and North London's 2,497. The practice also has 0.5 nurses and 1.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.1 | 2.1 |
| August 2024 | 2.1 | 3.1 |
| August 2025 | 2.1 | 4.9 |
| August 2026 | 2.6 | 5.4 |
From June 2026 to August 2026 the practice recorded 3,111 appointments a month, or 548 per 1,000 registered patients (England: 510). 84% were face to face (England: 63%). 50% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
38% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Sterndale Surgery | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 548 | 469 | 510 |
| Face to face | 84% | 60% | 63% |
| Same day as booked | 50% | 48% | 45% |
| More than 28 days after booking | 4% | 2% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.1% against 1.2%), a learning disability (0.2% against 0.6%) and dementia (0.2% against 0.8%). The practice's patients live in areas with an average deprivation score of 19.1 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.1 years for women and 80.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 8.8% | 15.2% |
| Depression | 18+ yrs | 6.7% | 14.3% |
| Asthma | 6+ yrs | 3.5% | 6.6% |
| Diabetes | 17+ yrs | 3.3% | 7.9% |
| Cancer | All ages | 2.3% | 3.8% |
| Chronic kidney disease | 18+ yrs | 1.8% | 4.6% |
| Coronary heart disease | All ages | 1.3% | 3.0% |
| COPD | All ages | 1.1% | 1.9% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Atrial fibrillation | All ages | 1.0% | 2.2% |
| Stroke and TIA | All ages | 0.9% | 1.9% |
| Palliative care | All ages | 0.8% | 0.6% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Heart failure | All ages | 0.3% | 1.1% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.3% | 0.8% |
| Dementia | All ages | 0.2% | 0.8% |
| Learning disability | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 65.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 63.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 52.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 63.6% | 74.9% |
Sterndale Surgery, 1-13 Milson Road, London, W14 0LJ. Phone: 020 7602 3797.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Skinner - Milson Road Health Centre | 0.0 km | 82% |
| The Bush Doctors | 0.5 km | 78% |
| Brook Green Medical Centre | 0.6 km | 96% |
| Kensington Park Medical Centre | 0.6 km | 84% |
| Richford Gate Medical Centre | 0.7 km | 80% |
- Ashchurch Medical Centre (67% overall experience good)
- Dr Skinner - Milson Road Health Centre (82% overall experience good)
- Hammersmith Surgery (74% overall experience good)
- North Fulham Surgery (90% overall experience good)
How do patients rate Sterndale Surgery?
In the 2026 GP Patient Survey, 82% of patients described their overall experience of Sterndale Surgery as good, against 77% across England. 68% found it easy to get through by phone.
How many patients are registered at Sterndale Surgery?
5,672 patients were registered in September 2026, down 0.4% on a year earlier.
What is Sterndale Surgery's CQC rating?
Good overall, published in July 2016.
How many GPs does Sterndale Surgery have?
2.6 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,151 patients per GP against 2,171 across England.
Are appointments at Sterndale Surgery face to face?
84% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Sterndale Surgery's phone number?
020 7602 3797.