North Fulham Surgery, London: patient reviews and CQC rating
North Fulham Surgery is a GP practice in London with 6,011 registered patients (September 2026). In the 2026 GP Patient Survey, 90% of its patients described their overall experience as good, above the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in December 2022. It has 4.7 full-time-equivalent qualified GPs, or 1,293 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about North Fulham Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 79%, above the England figure of 58%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 98%, above the England figure of 93%. Of the 11 results in the table, 9 are above England and 0 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 55th of the 648 practices in London with 50 or more responses. 77% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (82%). 106 patients answered the survey (response rate 19%).
| Survey question | North Fulham Surgery | West and North London | England |
|---|---|---|---|
| Overall experience good | 90% | 75% | 77% |
| Easy to contact by phone | 77% | 62% | 57% |
| Easy to contact via the website | 79% | 57% | 58% |
| Easy to contact via the NHS App | 68% | 54% | 54% |
| Reception team helpful | 95% | 83% | 85% |
| Last contact good | 88% | 73% | 73% |
| Wait for appointment about right | 78% | 68% | 69% |
| Listened to well | 93% | 86% | 87% |
| Treated with care and concern | 93% | 84% | 86% |
| Confidence and trust in the clinician | 98% | 92% | 93% |
| Needs met | 98% | 89% | 90% |
In the Friends and Family Test for July 2026, 76% of 126 responses rated the practice good or very good (England: 92%).
CQC's overall rating for North Fulham Surgery is Good, published in December 2022. All 5 key questions are rated Good. It held the same rating in the report before (September 2021).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,011 patients were registered at North Fulham Surgery in September 2026, down 7.8% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 4.7 full-time-equivalent qualified GPs, there are 1,293 patients per GP, fewer than the England figure of 2,171 and West and North London's 2,497. The practice also has 1.0 nurses and 3.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.6 | 9.3 |
| August 2024 | 4.4 | 7.4 |
| August 2025 | 4.4 | 6.8 |
| August 2026 | 4.7 | 7.4 |
From June 2026 to August 2026 the practice recorded 4,288 appointments a month, or 713 per 1,000 registered patients (England: 510). 45% were face to face (England: 63%). 47% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
60% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | North Fulham Surgery | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 713 | 469 | 510 |
| Face to face | 45% | 60% | 63% |
| Same day as booked | 47% | 48% | 45% |
| More than 28 days after booking | 4% | 2% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.2% against 0.6%) and serious mental illness (2.1% against 1.0%). The practice's patients live in areas with an average deprivation score of 23.9 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.9 years for women and 79.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.0% | 15.2% |
| Depression | 18+ yrs | 12.7% | 14.3% |
| Diabetes | 17+ yrs | 6.8% | 7.9% |
| Asthma | 6+ yrs | 5.8% | 6.6% |
| Cancer | All ages | 3.9% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.8% | 4.6% |
| Coronary heart disease | All ages | 2.5% | 3.0% |
| Serious mental illness | All ages | 2.1% | 1.0% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Atrial fibrillation | All ages | 1.8% | 2.2% |
| COPD | All ages | 1.8% | 1.9% |
| Palliative care | All ages | 1.2% | 0.6% |
| Heart failure | All ages | 1.0% | 1.1% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Dementia | All ages | 0.6% | 0.8% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 64.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 70.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 59.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.0% | 74.9% |
North Fulham Surgery, The Surgery, 82 Lillie Road, Fulham, London, SW6 1TN. Phone: 020 7471 2650. Website: www.thelillierdsurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| GP at hand | 0.3 km | 68% |
| North End Medical Centre | 0.4 km | 83% |
| Earl's Court Surgery | 0.6 km | 86% |
| Brompton Medical Centre | 0.7 km | 80% |
| Earls Court Medical Centre | 0.8 km | 82% |
- Ashchurch Medical Centre (67% overall experience good)
- Dr Skinner - Milson Road Health Centre (82% overall experience good)
- Hammersmith Surgery (74% overall experience good)
- Sterndale Surgery (82% overall experience good)
How do patients rate North Fulham Surgery?
In the 2026 GP Patient Survey, 90% of patients described their overall experience of North Fulham Surgery as good, above the England figure of 77%. 77% found it easy to get through by phone.
How many patients are registered at North Fulham Surgery?
6,011 patients were registered in September 2026, down 7.8% on a year earlier.
What is North Fulham Surgery's CQC rating?
Good overall, published in December 2022.
How many GPs does North Fulham Surgery have?
4.7 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 1,293 patients per GP against 2,171 across England.
Are appointments at North Fulham Surgery face to face?
45% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is North Fulham Surgery's phone number?
020 7471 2650.