Hammersmith Surgery, London: patient reviews and CQC rating
Hammersmith Surgery is a GP practice in London with 10,588 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in October 2021. It has 5.9 full-time-equivalent qualified GPs, or 1,806 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Hammersmith Surgery
Its best result against England is the share who had confidence and trust in the healthcare professional they saw: 95%, against 93% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 37%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 432nd of the 648 practices in London with 50 or more responses. 51% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (75%). 101 patients answered the survey (response rate 18%).
| Survey question | Hammersmith Surgery | West and North London | England |
|---|---|---|---|
| Overall experience good | 74% | 75% | 77% |
| Easy to contact by phone | 51% | 62% | 57% |
| Easy to contact via the website | 47% | 57% | 58% |
| Easy to contact via the NHS App | 37% | 54% | 54% |
| Reception team helpful | 78% | 83% | 85% |
| Last contact good | 72% | 73% | 73% |
| Wait for appointment about right | 59% | 68% | 69% |
| Listened to well | 80% | 86% | 87% |
| Treated with care and concern | 80% | 84% | 86% |
| Confidence and trust in the clinician | 95% | 92% | 93% |
| Needs met | 85% | 89% | 90% |
CQC's overall rating for Hammersmith Surgery is Good, published in October 2021. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (December 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,588 patients were registered at Hammersmith Surgery in September 2026, down 7.6% on a year earlier (England: down 1.1%).
13% of its patients are aged 65 or over, against 19% across England. With 5.9 full-time-equivalent qualified GPs, there are 1,806 patients per GP, fewer than the England figure of 2,171 and West and North London's 2,497. The practice also has 2.0 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.8 | 5.8 |
| August 2024 | 4.6 | 5.6 |
| August 2025 | 4.6 | 5.6 |
| August 2026 | 5.9 | 6.9 |
From June 2026 to August 2026 the practice recorded 3,669 appointments a month, or 347 per 1,000 registered patients (England: 510). 77% were face to face (England: 63%). 23% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
50% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Hammersmith Surgery | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 347 | 469 | 510 |
| Face to face | 77% | 60% | 63% |
| Same day as booked | 23% | 48% | 45% |
| More than 28 days after booking | 4% | 2% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.4% against 1.0%). It has a lower share for osteoporosis (0.2% against 1.2%), a learning disability (0.2% against 0.6%) and depression (6.6% against 14.3%). The practice's patients live in areas with an average deprivation score of 20.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.0 years for women and 78.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 11.0% | 15.2% |
| Depression | 18+ yrs | 6.6% | 14.3% |
| Diabetes | 17+ yrs | 4.7% | 7.9% |
| Asthma | 6+ yrs | 4.1% | 6.6% |
| Cancer | All ages | 2.6% | 3.8% |
| Chronic kidney disease | 18+ yrs | 2.3% | 4.6% |
| Coronary heart disease | All ages | 1.5% | 3.0% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| Atrial fibrillation | All ages | 1.4% | 2.2% |
| COPD | All ages | 1.2% | 1.9% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| Dementia | All ages | 0.5% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Heart failure | All ages | 0.5% | 1.1% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Learning disability | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 68.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 58.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.7% | 74.9% |
Hammersmith Surgery, 1 Hammersmith Bridge Road, Hammersmith, London, W6 9DU. Phone: 020 8741 3944. Website: www.thehammersmithsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Brook Green Medical Centre | 0.6 km | 96% |
| Richford Gate Medical Centre | 1.1 km | 80% |
| Dr Skinner - Milson Road Health Centre | 1.2 km | 82% |
| Sterndale Surgery | 1.2 km | 82% |
| Fulham Cross Medical Centre | 1.3 km | 73% |
- Ashchurch Medical Centre (67% overall experience good)
- Dr Skinner - Milson Road Health Centre (82% overall experience good)
- North Fulham Surgery (90% overall experience good)
- Sterndale Surgery (82% overall experience good)
How do patients rate Hammersmith Surgery?
In the 2026 GP Patient Survey, 74% of patients described their overall experience of Hammersmith Surgery as good, against 77% across England. 51% found it easy to get through by phone.
How many patients are registered at Hammersmith Surgery?
10,588 patients were registered in September 2026, down 7.6% on a year earlier.
What is Hammersmith Surgery's CQC rating?
Good overall, published in October 2021.
How many GPs does Hammersmith Surgery have?
5.9 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,806 patients per GP against 2,171 across England.
Are appointments at Hammersmith Surgery face to face?
77% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Hammersmith Surgery's phone number?
020 8741 3944.