Dr Skinner - Milson Road Health Centre, London: patient reviews and CQC rating
Dr Skinner - Milson Road Health Centre is a GP practice in London with 5,866 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in January 2017. It has 2.0 full-time-equivalent qualified GPs, or 2,953 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr Skinner - Milson Road Health Centre
Its best result against England is the share who found it easy to contact the practice through its website: 74%, above the England figure of 58%. Its weakest is the share who found it easy to contact the practice using the NHS App: 48%, against 54% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 253rd of the 648 practices in London with 50 or more responses. 66% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (76%). 96 patients answered the survey (response rate 14%).
| Survey question | Dr Skinner - Milson Road Health Centre | West and North London | England |
|---|---|---|---|
| Overall experience good | 82% | 75% | 77% |
| Easy to contact by phone | 66% | 62% | 57% |
| Easy to contact via the website | 74% | 57% | 58% |
| Easy to contact via the NHS App | 48% | 54% | 54% |
| Reception team helpful | 97% | 83% | 85% |
| Last contact good | 81% | 73% | 73% |
| Wait for appointment about right | 68% | 68% | 69% |
| Listened to well | 88% | 86% | 87% |
| Treated with care and concern | 83% | 84% | 86% |
| Confidence and trust in the clinician | 94% | 92% | 93% |
| Needs met | 91% | 89% | 90% |
In the Friends and Family Test for July 2026, 83% of 160 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Dr Skinner - Milson Road Health Centre is Good, published in January 2017. All 5 key questions are rated Good. It held the same rating in the report before (February 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,866 patients were registered at Dr Skinner - Milson Road Health Centre in September 2026, down 5.1% on a year earlier (England: down 1.1%).
9% of its patients are aged 65 or over, against 19% across England. With 2.0 full-time-equivalent qualified GPs, there are 2,953 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 0.4 nurses and 0.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.4 | 1.4 |
| August 2024 | 1.4 | 1.4 |
| August 2025 | 2.0 | 2.0 |
| August 2026 | 2.0 | 2.0 |
From June 2026 to August 2026 the practice recorded 2,275 appointments a month, or 388 per 1,000 registered patients (England: 510). 48% were face to face (England: 63%). 39% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
62% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Dr Skinner - Milson Road Health Centre | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 388 | 469 | 510 |
| Face to face | 48% | 60% | 63% |
| Same day as booked | 39% | 48% | 45% |
| More than 28 days after booking | 2% | 2% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.1% against 1.2%), a learning disability (0.1% against 0.6%) and COPD (0.4% against 1.9%). The practice's patients live in areas with an average deprivation score of 18.5 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.7 years for women and 80.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 6.1% | 15.2% |
| Depression | 18+ yrs | 3.9% | 14.3% |
| Asthma | 6+ yrs | 3.7% | 6.6% |
| Diabetes | 17+ yrs | 2.7% | 7.9% |
| Cancer | All ages | 2.4% | 3.8% |
| Chronic kidney disease | 18+ yrs | 1.4% | 4.6% |
| Coronary heart disease | All ages | 1.4% | 3.0% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Atrial fibrillation | All ages | 1.1% | 2.2% |
| Stroke and TIA | All ages | 0.8% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| COPD | All ages | 0.4% | 1.9% |
| Palliative care | All ages | 0.4% | 0.6% |
| Heart failure | All ages | 0.3% | 1.1% |
| Epilepsy | 18+ yrs | 0.3% | 0.8% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Dementia | All ages | 0.2% | 0.8% |
| Learning disability | All ages | 0.1% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 68.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 62.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 58.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 63.9% | 74.9% |
Dr Skinner - Milson Road Health Centre, 1-13 Milson Road, London, W14 0LJ. Phone: 020 7603 7563.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Sterndale Surgery | 0.0 km | 82% |
| The Bush Doctors | 0.5 km | 78% |
| Brook Green Medical Centre | 0.6 km | 96% |
| Kensington Park Medical Centre | 0.6 km | 84% |
| Richford Gate Medical Centre | 0.7 km | 80% |
- Ashchurch Medical Centre (67% overall experience good)
- Hammersmith Surgery (74% overall experience good)
- North Fulham Surgery (90% overall experience good)
- Sterndale Surgery (82% overall experience good)
How do patients rate Dr Skinner - Milson Road Health Centre?
In the 2026 GP Patient Survey, 82% of patients described their overall experience of Dr Skinner - Milson Road Health Centre as good, against 77% across England. 66% found it easy to get through by phone.
How many patients are registered at Dr Skinner - Milson Road Health Centre?
5,866 patients were registered in September 2026, down 5.1% on a year earlier.
What is Dr Skinner - Milson Road Health Centre's CQC rating?
Good overall, published in January 2017.
How many GPs does Dr Skinner - Milson Road Health Centre have?
2.0 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,953 patients per GP against 2,171 across England.
Are appointments at Dr Skinner - Milson Road Health Centre face to face?
48% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr Skinner - Milson Road Health Centre's phone number?
020 7603 7563.