Earl's Court Surgery, London: patient reviews and CQC rating
Earl's Court Surgery is a GP practice in London with 3,971 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Requires Improvement overall, in a report published in October 2021. It has 2.4 full-time-equivalent qualified GPs, or 1,655 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Earl's Court Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 84%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 99%, above the England figure of 93%. Of the 11 results in the table, 10 are above England and 0 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 139th of the 648 practices in London with 50 or more responses. 84% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (85%). 104 patients answered the survey (response rate 14%).
| Survey question | Earl's Court Surgery | West and North London | England |
|---|---|---|---|
| Overall experience good | 86% | 75% | 77% |
| Easy to contact by phone | 84% | 62% | 57% |
| Easy to contact via the website | 80% | 57% | 58% |
| Easy to contact via the NHS App | 81% | 54% | 54% |
| Reception team helpful | 91% | 83% | 85% |
| Last contact good | 93% | 73% | 73% |
| Wait for appointment about right | 85% | 68% | 69% |
| Listened to well | 98% | 86% | 87% |
| Treated with care and concern | 99% | 84% | 86% |
| Confidence and trust in the clinician | 99% | 92% | 93% |
| Needs met | 99% | 89% | 90% |
CQC's overall rating for Earl's Court Surgery is Requires Improvement, published in October 2021. 3 key questions are rated differently: Safe Good, Caring Good and Responsive Good. It held the same rating in the report before (March 2020).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
3,971 patients were registered at Earl's Court Surgery in September 2026, down 5.1% on a year earlier (England: down 1.1%).
12% of its patients are aged 65 or over, against 19% across England. With 2.4 full-time-equivalent qualified GPs, there are 1,655 patients per GP, fewer than the England figure of 2,171 and West and North London's 2,497. The practice also has 0.4 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.4 | 2.4 |
| August 2024 | 2.4 | 2.4 |
| August 2025 | 2.4 | 2.4 |
| August 2026 | 2.4 | 2.4 |
From June 2026 to August 2026 the practice recorded 1,957 appointments a month, or 493 per 1,000 registered patients (England: 510). 85% were face to face (England: 63%). 39% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
47% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Earl's Court Surgery | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 493 | 469 | 510 |
| Face to face | 85% | 60% | 63% |
| Same day as booked | 39% | 48% | 45% |
| More than 28 days after booking | 2% | 2% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a lower share of patients for dementia (0.2% against 0.8%), a learning disability (0.2% against 0.6%) and chronic kidney disease (1.5% against 4.6%). The practice's patients live in areas with an average deprivation score of 21.5 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.6 years for women and 79.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 9.7% | 15.2% |
| Depression | 18+ yrs | 6.1% | 14.3% |
| Diabetes | 17+ yrs | 5.4% | 7.9% |
| Cancer | All ages | 2.8% | 3.8% |
| Asthma | 6+ yrs | 2.7% | 6.6% |
| Coronary heart disease | All ages | 1.9% | 3.0% |
| Chronic kidney disease | 18+ yrs | 1.5% | 4.6% |
| Atrial fibrillation | All ages | 1.3% | 2.2% |
| COPD | All ages | 1.0% | 1.9% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Stroke and TIA | All ages | 0.9% | 1.9% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Heart failure | All ages | 0.4% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Palliative care | All ages | 0.4% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Dementia | All ages | 0.2% | 0.8% |
| Learning disability | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 52.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 52.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 46.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 60.0% | 74.9% |
Earl's Court Surgery, 269 Old Brompton Road, London, SW5 9JA. Phone: 020 7370 2643.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Brompton Medical Centre | 0.2 km | 80% |
| Earls Court Medical Centre | 0.3 km | 82% |
| Earls Court Health and Wellbeing Centre | 0.5 km | 67% |
| North Fulham Surgery | 0.6 km | 90% |
| Chelsea Medical Services | 0.7 km | 85% |
- Dr King Stott and Pankhurst (83% overall experience good)
- Earls Court Medical Centre (82% overall experience good)
- Kensington Park Medical Centre (84% overall experience good)
- Knightsbridge Medical Centre (84% overall experience good)
- Royal Hospital Chelsea (99% overall experience good)
- Scarsdale Medical Centre (80% overall experience good)
- Stanhope Mews Surgery (86% overall experience good)
- The Abingdon Health Centre (93% overall experience good)
- The Chelsea Practice (95% overall experience good)
- The Good Practice (90% overall experience good)
- The Redcliffe Surgery (87% overall experience good)
How do patients rate Earl's Court Surgery?
In the 2026 GP Patient Survey, 86% of patients described their overall experience of Earl's Court Surgery as good, above the England figure of 77%. 84% found it easy to get through by phone.
How many patients are registered at Earl's Court Surgery?
3,971 patients were registered in September 2026, down 5.1% on a year earlier.
What is Earl's Court Surgery's CQC rating?
Requires Improvement overall, published in October 2021.
How many GPs does Earl's Court Surgery have?
2.4 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 1,655 patients per GP against 2,171 across England.
Are appointments at Earl's Court Surgery face to face?
85% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Earl's Court Surgery's phone number?
020 7370 2643.