The Redcliffe Surgery, London: patient reviews and CQC rating
The Redcliffe Surgery is a GP practice in London with 10,936 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in March 2019. It has 5.0 full-time-equivalent qualified GPs, or 2,191 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Redcliffe Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 74%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 94%, against 93% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 121st of the 648 practices in London with 50 or more responses. 74% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (85%). 130 patients answered the survey (response rate 18%).
| Survey question | The Redcliffe Surgery | West and North London | England |
|---|---|---|---|
| Overall experience good | 87% | 75% | 77% |
| Easy to contact by phone | 74% | 62% | 57% |
| Easy to contact via the website | 72% | 57% | 58% |
| Easy to contact via the NHS App | 70% | 54% | 54% |
| Reception team helpful | 90% | 83% | 85% |
| Last contact good | 84% | 73% | 73% |
| Wait for appointment about right | 82% | 68% | 69% |
| Listened to well | 89% | 86% | 87% |
| Treated with care and concern | 89% | 84% | 86% |
| Confidence and trust in the clinician | 94% | 92% | 93% |
| Needs met | 94% | 89% | 90% |
In the Friends and Family Test for July 2026, 72% of 36 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Redcliffe Surgery is Good, published in March 2019. One key question is rated differently: Well-led Outstanding. It held the same rating in the report before (October 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,936 patients were registered at The Redcliffe Surgery in September 2026, up 1.0% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 5.0 full-time-equivalent qualified GPs, there are 2,191 patients per GP, close to the England figure of 2,171 and West and North London's 2,497. The practice also has 2.0 nurses and 0.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.1 | 5.1 |
| August 2024 | 5.1 | 7.2 |
| August 2025 | 5.1 | 8.3 |
| August 2026 | 5.0 | 7.1 |
From June 2026 to August 2026 the practice recorded 5,848 appointments a month, or 535 per 1,000 registered patients (England: 510). 56% were face to face (England: 63%). 54% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
51% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | The Redcliffe Surgery | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 535 | 469 | 510 |
| Face to face | 56% | 60% | 63% |
| Same day as booked | 54% | 48% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.9% against 1.0%). It has a lower share for a learning disability (0.3% against 0.6%), asthma (3.5% against 6.6%) and diabetes (4.5% against 7.9%). The practice's patients live in areas with an average deprivation score of 18.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.6 years for women and 81.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 11.1% | 15.2% |
| Depression | 18+ yrs | 10.2% | 14.3% |
| Diabetes | 17+ yrs | 4.5% | 7.9% |
| Cancer | All ages | 3.6% | 3.8% |
| Asthma | 6+ yrs | 3.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.7% | 4.6% |
| Coronary heart disease | All ages | 2.5% | 3.0% |
| Atrial fibrillation | All ages | 2.0% | 2.2% |
| Serious mental illness | All ages | 1.9% | 1.0% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| COPD | All ages | 1.2% | 1.9% |
| Osteoporosis | 50+ yrs | 1.1% | 1.2% |
| Heart failure | All ages | 0.7% | 1.1% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Dementia | All ages | 0.5% | 0.8% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Palliative care | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 58.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 57.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 52.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 62.6% | 74.9% |
36% of the practice's patients live in the SW10 postcode district, followed by SW3 (22%), SW5 (14%) and SW6 (6%). 82% live in Kensington and Chelsea, the council area the practice is in.
The Redcliffe Surgery, 10 Redcliffe Street, London, SW10 9DT. Phone: 020 7460 2222. Website: www.theredcliffesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Chelsea Practice | 0.0 km | 95% |
| Royal Hospital Chelsea | 0.7 km | 99% |
| The Good Practice | 0.9 km | 90% |
| The Belgrave Medical Centre | 1.2 km | 77% |
| Chelsea Medical Services | 1.3 km | 85% |
- Dr King Stott and Pankhurst (83% overall experience good)
- Earl's Court Surgery (86% overall experience good)
- Earls Court Medical Centre (82% overall experience good)
- Kensington Park Medical Centre (84% overall experience good)
- Knightsbridge Medical Centre (84% overall experience good)
- Royal Hospital Chelsea (99% overall experience good)
- Scarsdale Medical Centre (80% overall experience good)
- Stanhope Mews Surgery (86% overall experience good)
- The Abingdon Health Centre (93% overall experience good)
- The Chelsea Practice (95% overall experience good)
- The Good Practice (90% overall experience good)
How do patients rate The Redcliffe Surgery?
In the 2026 GP Patient Survey, 87% of patients described their overall experience of The Redcliffe Surgery as good, above the England figure of 77%. 74% found it easy to get through by phone.
How many patients are registered at The Redcliffe Surgery?
10,936 patients were registered in September 2026, up 1.0% on a year earlier.
What is The Redcliffe Surgery's CQC rating?
Good overall, published in March 2019.
How many GPs does The Redcliffe Surgery have?
5.0 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,191 patients per GP against 2,171 across England.
Are appointments at The Redcliffe Surgery face to face?
56% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Redcliffe Surgery's phone number?
020 7460 2222.