The Good Practice, London: patient reviews and CQC rating
The Good Practice is a GP practice in London with 8,635 registered patients (September 2026). In the 2026 GP Patient Survey, 90% of its patients described their overall experience as good, above the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in April 2018. It has 1.4 full-time-equivalent qualified GPs, or 5,997 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Good Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 85%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 94%, against 93% across England. Of the 11 results in the table, 8 are above England and 0 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 59th of the 648 practices in London with 50 or more responses. 85% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (88%). 128 patients answered the survey (response rate 15%).
| Survey question | The Good Practice | West and North London | England |
|---|---|---|---|
| Overall experience good | 90% | 75% | 77% |
| Easy to contact by phone | 85% | 62% | 57% |
| Easy to contact via the website | 76% | 57% | 58% |
| Easy to contact via the NHS App | 76% | 54% | 54% |
| Reception team helpful | 96% | 83% | 85% |
| Last contact good | 87% | 73% | 73% |
| Wait for appointment about right | 76% | 68% | 69% |
| Listened to well | 93% | 86% | 87% |
| Treated with care and concern | 93% | 84% | 86% |
| Confidence and trust in the clinician | 94% | 92% | 93% |
| Needs met | 93% | 89% | 90% |
In the Friends and Family Test for July 2026, 96% of 68 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Good Practice is Good, published in April 2018. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,635 patients were registered at The Good Practice in September 2026, down 1.3% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 1.4 full-time-equivalent qualified GPs, there are 5,997 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 1.2 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.7 | 2.7 |
| August 2024 | 2.7 | 2.7 |
| August 2025 | 2.7 | 2.7 |
| August 2026 | 1.4 | 1.4 |
From June 2026 to August 2026 the practice recorded 3,825 appointments a month, or 443 per 1,000 registered patients (England: 510). 96% were face to face (England: 63%). 44% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
53% were with a GP rather than another member of the practice team. 1% of booked patients did not attend.
| Measure | The Good Practice | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 443 | 469 | 510 |
| Face to face | 96% | 60% | 63% |
| Same day as booked | 44% | 48% | 45% |
| More than 28 days after booking | 2% | 2% | 5% |
| Did not attend | 1% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.8% against 1.0%), osteoporosis (1.9% against 1.2%) and palliative or supportive care needs (0.8% against 0.6%). It has a lower share for a learning disability (0.1% against 0.6%), chronic kidney disease (2.2% against 4.6%) and diabetes (4.2% against 7.9%). The practice's patients live in areas with an average deprivation score of 21.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 86.1 years for women and 81.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 11.8% | 14.3% |
| High blood pressure | All ages | 9.6% | 15.2% |
| Diabetes | 17+ yrs | 4.2% | 7.9% |
| Asthma | 6+ yrs | 4.1% | 6.6% |
| Cancer | All ages | 2.6% | 3.8% |
| Chronic kidney disease | 18+ yrs | 2.2% | 4.6% |
| Coronary heart disease | All ages | 2.2% | 3.0% |
| Osteoporosis | 50+ yrs | 1.9% | 1.2% |
| Serious mental illness | All ages | 1.8% | 1.0% |
| Atrial fibrillation | All ages | 1.6% | 2.2% |
| COPD | All ages | 1.3% | 1.9% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| Dementia | All ages | 0.9% | 0.8% |
| Palliative care | All ages | 0.8% | 0.6% |
| Heart failure | All ages | 0.8% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Learning disability | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 50.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 48.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 48.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 54.9% | 74.9% |
The Good Practice, 409 Kings Road, London, SW10 0LR. Phone: 020 7351 1766.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Kings Road Medical Centre | 0.5 km | 76% |
| The Chelsea Practice | 0.9 km | 95% |
| The Redcliffe Surgery | 0.9 km | 87% |
| The Fulham Medical Centre | 1.1 km | 84% |
| Chelsea Medical Services | 1.1 km | 85% |
- Dr King Stott and Pankhurst (83% overall experience good)
- Earl's Court Surgery (86% overall experience good)
- Earls Court Medical Centre (82% overall experience good)
- Kensington Park Medical Centre (84% overall experience good)
- Knightsbridge Medical Centre (84% overall experience good)
- Royal Hospital Chelsea (99% overall experience good)
- Scarsdale Medical Centre (80% overall experience good)
- Stanhope Mews Surgery (86% overall experience good)
- The Abingdon Health Centre (93% overall experience good)
- The Chelsea Practice (95% overall experience good)
- The Redcliffe Surgery (87% overall experience good)
How do patients rate The Good Practice?
In the 2026 GP Patient Survey, 90% of patients described their overall experience of The Good Practice as good, above the England figure of 77%. 85% found it easy to get through by phone.
How many patients are registered at The Good Practice?
8,635 patients were registered in September 2026, down 1.3% on a year earlier.
What is The Good Practice's CQC rating?
Good overall, published in April 2018.
How many GPs does The Good Practice have?
1.4 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 5,997 patients per GP against 2,171 across England.
Are appointments at The Good Practice face to face?
96% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Good Practice's phone number?
020 7351 1766.