Kings Road Medical Centre, London: patient reviews and CQC rating
Kings Road Medical Centre is a GP practice in London with 15,755 registered patients (September 2026). In the 2026 GP Patient Survey, 76% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in March 2024. It has 5.2 full-time-equivalent qualified GPs, or 3,026 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Kings Road Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 70%, above the England figure of 57%. Its weakest is the share who said they were treated with care and concern: 75%, below the England figure of 86%. Of the 11 results in the table, 1 is above England and 3 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 376th of the 648 practices in London with 50 or more responses. 70% found it easy to get through by phone (England: 57%). The overall experience result is 5 points higher than in 2025 (71%). 84 patients answered the survey (response rate 8%).
| Survey question | Kings Road Medical Centre | West and North London | England |
|---|---|---|---|
| Overall experience good | 76% | 75% | 77% |
| Easy to contact by phone | 70% | 62% | 57% |
| Easy to contact via the website | 55% | 57% | 58% |
| Easy to contact via the NHS App | 45% | 54% | 54% |
| Reception team helpful | 83% | 83% | 85% |
| Last contact good | 72% | 73% | 73% |
| Wait for appointment about right | 74% | 68% | 69% |
| Listened to well | 79% | 86% | 87% |
| Treated with care and concern | 75% | 84% | 86% |
| Confidence and trust in the clinician | 88% | 92% | 93% |
| Needs met | 81% | 89% | 90% |
In the Friends and Family Test for July 2026, 86% of 125 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Kings Road Medical Centre is Good, published in March 2024. All 5 key questions are rated Good. Its previous overall rating was Outstanding (November 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
15,755 patients were registered at Kings Road Medical Centre in September 2026, down 0.7% on a year earlier (England: down 1.1%).
7% of its patients are aged 65 or over, against 19% across England. With 5.2 full-time-equivalent qualified GPs, there are 3,026 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 1.7 nurses and 8.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.8 | 1.8 |
| August 2024 | 5.2 | 5.2 |
| August 2025 | 5.2 | 5.2 |
| August 2026 | 5.2 | 5.2 |
From June 2026 to August 2026 the practice recorded 7,165 appointments a month, or 455 per 1,000 registered patients (England: 510). 99% were face to face (England: 63%). 68% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
66% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Kings Road Medical Centre | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 455 | 469 | 510 |
| Face to face | 99% | 60% | 63% |
| Same day as booked | 68% | 48% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.1% against 1.2%), dementia (0.1% against 0.8%) and chronic kidney disease (1.2% against 4.6%). The practice's patients live in areas with an average deprivation score of 20.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.0 years for women and 79.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 8.1% | 14.3% |
| High blood pressure | All ages | 5.7% | 15.2% |
| Diabetes | 17+ yrs | 3.2% | 7.9% |
| Asthma | 6+ yrs | 3.2% | 6.6% |
| Cancer | All ages | 1.4% | 3.8% |
| Chronic kidney disease | 18+ yrs | 1.2% | 4.6% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Coronary heart disease | All ages | 1.0% | 3.0% |
| Atrial fibrillation | All ages | 0.7% | 2.2% |
| COPD | All ages | 0.6% | 1.9% |
| Stroke and TIA | All ages | 0.6% | 1.9% |
| Heart failure | All ages | 0.3% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.3% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Epilepsy | 18+ yrs | 0.3% | 0.8% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Learning disability | All ages | 0.2% | 0.6% |
| Dementia | All ages | 0.1% | 0.8% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 49.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 42.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 54.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 59.8% | 74.9% |
34% of the practice's patients live in the SW6 postcode district, followed by SW10 (32%), SW11 (7%) and SW3 (7%). 43% live in Kensington and Chelsea, the council area the practice is in.
Kings Road Medical Centre, Worlds End Health Centre, 529 Kings Road, London, SW10 0UD. Phone: 020 7352 9568. Website: www.kingsroadgp.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Good Practice | 0.5 km | 90% |
| The Fulham Medical Centre | 0.6 km | 84% |
| Sands End Health Clinic | 0.9 km | 71% |
| Cassidy Medical Centre | 1.0 km | 64% |
| Earl's Court Surgery | 1.1 km | 86% |
- Brompton Medical Centre (80% overall experience good)
- Chelsea Medical Services (85% overall experience good)
- Earls Court Health and Wellbeing Centre (67% overall experience good)
- Kynance Practice (92% overall experience good)
How do patients rate Kings Road Medical Centre?
In the 2026 GP Patient Survey, 76% of patients described their overall experience of Kings Road Medical Centre as good, against 77% across England. 70% found it easy to get through by phone.
How many patients are registered at Kings Road Medical Centre?
15,755 patients were registered in September 2026, down 0.7% on a year earlier.
What is Kings Road Medical Centre's CQC rating?
Good overall, published in March 2024.
How many GPs does Kings Road Medical Centre have?
5.2 full-time-equivalent qualified GPs (16 qualified GPs by headcount), which is 3,026 patients per GP against 2,171 across England.
Are appointments at Kings Road Medical Centre face to face?
99% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Kings Road Medical Centre's phone number?
020 7352 9568.