Cassidy Medical Centre, London: patient reviews and CQC rating
Cassidy Medical Centre is a GP practice in London with 10,960 registered patients (September 2026). In the 2026 GP Patient Survey, 64% of its patients described their overall experience as good, below the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in September 2022. It has 2.0 full-time-equivalent qualified GPs, or 5,444 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Cassidy Medical Centre
Its best result against England is the share who said the wait for their last appointment was about right: 74%, against 69% across England. Its weakest is the share who found it easy to contact the practice through its website: 35%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 573rd of the 648 practices in London with 50 or more responses. 52% found it easy to get through by phone (England: 57%). The overall experience result is 13 points lower than in 2025 (77%). 86 patients answered the survey (response rate 8%).
| Survey question | Cassidy Medical Centre | West and North London | England |
|---|---|---|---|
| Overall experience good | 64% | 75% | 77% |
| Easy to contact by phone | 52% | 62% | 57% |
| Easy to contact via the website | 35% | 57% | 58% |
| Easy to contact via the NHS App | 32% | 54% | 54% |
| Reception team helpful | 81% | 83% | 85% |
| Last contact good | 69% | 73% | 73% |
| Wait for appointment about right | 74% | 68% | 69% |
| Listened to well | 82% | 86% | 87% |
| Treated with care and concern | 83% | 84% | 86% |
| Confidence and trust in the clinician | 90% | 92% | 93% |
| Needs met | 88% | 89% | 90% |
In the Friends and Family Test for July 2026, 90% of 97 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Cassidy Medical Centre is Good, published in September 2022. One key question is rated differently: Effective Requires Improvement. It held the same rating in the report before (February 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
10,960 patients were registered at Cassidy Medical Centre in September 2026, down 6.7% on a year earlier (England: down 1.1%).
7% of its patients are aged 65 or over, against 19% across England. With 2.0 full-time-equivalent qualified GPs, there are 5,444 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 0.5 nurses and 1.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.4 | 3.5 |
| August 2024 | 2.0 | 3.1 |
| August 2025 | 2.0 | 3.1 |
| August 2026 | 2.0 | 3.1 |
From June 2026 to August 2026 the practice recorded 4,866 appointments a month, or 444 per 1,000 registered patients (England: 510). 50% were face to face (England: 63%). 64% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
69% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Cassidy Medical Centre | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 444 | 469 | 510 |
| Face to face | 50% | 60% | 63% |
| Same day as booked | 64% | 48% | 45% |
| More than 28 days after booking | 2% | 2% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.5% against 0.6%). It has a lower share for chronic kidney disease (1.1% against 4.6%), a learning disability (0.1% against 0.6%) and dementia (0.2% against 0.8%). The practice's patients live in areas with an average deprivation score of 19.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.6 years for women and 79.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 6.7% | 14.3% |
| High blood pressure | All ages | 6.0% | 15.2% |
| Asthma | 6+ yrs | 3.7% | 6.6% |
| Diabetes | 17+ yrs | 3.1% | 7.9% |
| Palliative care | All ages | 1.5% | 0.6% |
| Cancer | All ages | 1.2% | 3.8% |
| Coronary heart disease | All ages | 1.1% | 3.0% |
| Chronic kidney disease | 18+ yrs | 1.1% | 4.6% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| COPD | All ages | 0.8% | 1.9% |
| Atrial fibrillation | All ages | 0.6% | 2.2% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Stroke and TIA | All ages | 0.6% | 1.9% |
| Heart failure | All ages | 0.4% | 1.1% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.3% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Dementia | All ages | 0.2% | 0.8% |
| Learning disability | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 52.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 53.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 59.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 58.8% | 74.9% |
Cassidy Medical Centre, 651A Fulham Road, London, SW6 5PX. Phone: 020 7384 4850. Website: www.cassidymedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Ashville Surgery | 0.4 km | 85% |
| The Fulham Medical Centre | 0.4 km | 84% |
| Lilyville @ Parsons Green | 0.6 km | 83% |
| GP at hand | 0.7 km | 68% |
| North Fulham Surgery | 0.8 km | 90% |
- Ashville Surgery (85% overall experience good)
- Fulham Cross Medical Centre (73% overall experience good)
- Lilyville @ Parsons Green (83% overall experience good)
- Sands End Health Clinic (71% overall experience good)
- The Fulham Medical Centre (84% overall experience good)
- The Surgery - Dr Mangwana and Partners (78% overall experience good)
How do patients rate Cassidy Medical Centre?
In the 2026 GP Patient Survey, 64% of patients described their overall experience of Cassidy Medical Centre as good, below the England figure of 77%. 52% found it easy to get through by phone.
How many patients are registered at Cassidy Medical Centre?
10,960 patients were registered in September 2026, down 6.7% on a year earlier.
What is Cassidy Medical Centre's CQC rating?
Good overall, published in September 2022.
How many GPs does Cassidy Medical Centre have?
2.0 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 5,444 patients per GP against 2,171 across England.
Are appointments at Cassidy Medical Centre face to face?
50% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Cassidy Medical Centre's phone number?
020 7384 4850.