Lilyville @ Parsons Green, London: patient reviews and CQC rating
Lilyville @ Parsons Green is a GP practice in London with 12,340 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in October 2021. It has 2.1 full-time-equivalent qualified GPs, or 5,971 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Lilyville @ Parsons Green
Its best result against England is the share who found it easy to contact the practice through its website: 70%, against 58% across England. Its weakest is the share who said the wait for their last appointment was about right: 62%, against 69% across England. With 79 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 207th of the 648 practices in London with 50 or more responses. 66% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (75%). 79 patients answered the survey (response rate 12%).
| Survey question | Lilyville @ Parsons Green | West and North London | England |
|---|---|---|---|
| Overall experience good | 83% | 75% | 77% |
| Easy to contact by phone | 66% | 62% | 57% |
| Easy to contact via the website | 70% | 57% | 58% |
| Easy to contact via the NHS App | 50% | 54% | 54% |
| Reception team helpful | 87% | 83% | 85% |
| Last contact good | 78% | 73% | 73% |
| Wait for appointment about right | 62% | 68% | 69% |
| Listened to well | 91% | 86% | 87% |
| Treated with care and concern | 88% | 84% | 86% |
| Confidence and trust in the clinician | 91% | 92% | 93% |
| Needs met | 91% | 89% | 90% |
In the Friends and Family Test for July 2026, 98% of 131 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Lilyville @ Parsons Green is Good, published in October 2021. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (February 2020).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
12,340 patients were registered at Lilyville @ Parsons Green in September 2026, up 1.0% on a year earlier (England: down 1.1%).
12% of its patients are aged 65 or over, against 19% across England. With 2.1 full-time-equivalent qualified GPs, there are 5,971 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 1.2 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.2 | 7.2 |
| August 2024 | 3.1 | 5.8 |
| August 2025 | 3.1 | 6.3 |
| August 2026 | 2.1 | 4.2 |
From June 2026 to August 2026 the practice recorded 7,752 appointments a month, or 628 per 1,000 registered patients (England: 510). 70% were face to face (England: 63%). 48% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
74% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Lilyville @ Parsons Green | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 628 | 469 | 510 |
| Face to face | 70% | 60% | 63% |
| Same day as booked | 48% | 48% | 45% |
| More than 28 days after booking | 5% | 2% | 5% |
| Did not attend | 2% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (3.8% against 1.2%). It has a lower share for a learning disability (0.2% against 0.6%), diabetes (3.4% against 7.9%) and COPD (1.0% against 1.9%). The practice's patients live in areas with an average deprivation score of 13.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.7 years for women and 80.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 8.6% | 15.2% |
| Depression | 18+ yrs | 7.8% | 14.3% |
| Osteoporosis | 50+ yrs | 3.8% | 1.2% |
| Asthma | 6+ yrs | 3.7% | 6.6% |
| Diabetes | 17+ yrs | 3.4% | 7.9% |
| Cancer | All ages | 3.3% | 3.8% |
| Chronic kidney disease | 18+ yrs | 2.4% | 4.6% |
| Atrial fibrillation | All ages | 1.8% | 2.2% |
| Coronary heart disease | All ages | 1.8% | 3.0% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| COPD | All ages | 1.0% | 1.9% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Heart failure | All ages | 0.8% | 1.1% |
| Dementia | All ages | 0.7% | 0.8% |
| Palliative care | All ages | 0.7% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 65.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 63.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 63.4% | 74.9% |
Lilyville @ Parsons Green, 5-7 Parsons Green, London, SW6 4UL. Phone: 020 7736 4344. Website: www.lilyvillesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Ashville Surgery | 0.3 km | 85% |
| Sands End Health Clinic | 0.5 km | 71% |
| Cassidy Medical Centre | 0.6 km | 64% |
| The Fulham Medical Centre | 0.9 km | 84% |
| The Surgery - Dr Mangwana and Partners | 1.2 km | 78% |
- Ashville Surgery (85% overall experience good)
- Cassidy Medical Centre (64% overall experience good)
- Fulham Cross Medical Centre (73% overall experience good)
- Sands End Health Clinic (71% overall experience good)
- The Fulham Medical Centre (84% overall experience good)
- The Surgery - Dr Mangwana and Partners (78% overall experience good)
How do patients rate Lilyville @ Parsons Green?
In the 2026 GP Patient Survey, 83% of patients described their overall experience of Lilyville @ Parsons Green as good, against 77% across England. 66% found it easy to get through by phone.
How many patients are registered at Lilyville @ Parsons Green?
12,340 patients were registered in September 2026, up 1.0% on a year earlier.
What is Lilyville @ Parsons Green's CQC rating?
Good overall, published in October 2021.
How many GPs does Lilyville @ Parsons Green have?
2.1 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 5,971 patients per GP against 2,171 across England.
Are appointments at Lilyville @ Parsons Green face to face?
70% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Lilyville @ Parsons Green's phone number?
020 7736 4344.