Ashville Surgery, London: patient reviews and CQC rating
Ashville Surgery is a GP practice in London with 9,468 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, above the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in April 2016. It has 5.0 full-time-equivalent qualified GPs, or 1,894 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Ashville Surgery
Its best result against England is the share who described their last contact with the practice as good: 85%, above the England figure of 73%. Its weakest is the share who said the wait for their last appointment was about right: 67%, against 69% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 152nd of the 648 practices in London with 50 or more responses. 61% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (84%). 114 patients answered the survey (response rate 17%).
| Survey question | Ashville Surgery | West and North London | England |
|---|---|---|---|
| Overall experience good | 85% | 75% | 77% |
| Easy to contact by phone | 61% | 62% | 57% |
| Easy to contact via the website | 60% | 57% | 58% |
| Easy to contact via the NHS App | 53% | 54% | 54% |
| Reception team helpful | 94% | 83% | 85% |
| Last contact good | 85% | 73% | 73% |
| Wait for appointment about right | 67% | 68% | 69% |
| Listened to well | 91% | 86% | 87% |
| Treated with care and concern | 92% | 84% | 86% |
| Confidence and trust in the clinician | 96% | 92% | 93% |
| Needs met | 93% | 89% | 90% |
In the Friends and Family Test for July 2026, 94% of 101 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Ashville Surgery is Good, published in April 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,468 patients were registered at Ashville Surgery in September 2026, down 10.5% on a year earlier (England: down 1.1%).
11% of its patients are aged 65 or over, against 19% across England. With 5.0 full-time-equivalent qualified GPs, there are 1,894 patients per GP, fewer than the England figure of 2,171 and West and North London's 2,497. The practice also has 1.1 nurses and 1.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.5 | 5.5 |
| August 2024 | 5.5 | 5.5 |
| August 2025 | 5.5 | 5.5 |
| August 2026 | 5.0 | 5.0 |
From June 2026 to August 2026 the practice recorded 4,258 appointments a month, or 450 per 1,000 registered patients (England: 510). 29% were face to face (England: 63%). 36% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
65% were with a GP rather than another member of the practice team. 1% of booked patients did not attend.
| Measure | Ashville Surgery | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 450 | 469 | 510 |
| Face to face | 29% | 60% | 63% |
| Same day as booked | 36% | 48% | 45% |
| More than 28 days after booking | 5% | 2% | 5% |
| Did not attend | 1% | 5% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.1% against 0.6%), a learning disability (0.2% against 0.6%) and dementia (0.2% against 0.8%). The practice's patients live in areas with an average deprivation score of 14.4 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.7 years for women and 80.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 8.9% | 14.3% |
| High blood pressure | All ages | 7.0% | 15.2% |
| Asthma | 6+ yrs | 3.8% | 6.6% |
| Cancer | All ages | 2.8% | 3.8% |
| Diabetes | 17+ yrs | 2.7% | 7.9% |
| Coronary heart disease | All ages | 1.6% | 3.0% |
| Chronic kidney disease | 18+ yrs | 1.6% | 4.6% |
| Osteoporosis | 50+ yrs | 1.5% | 1.2% |
| Atrial fibrillation | All ages | 1.0% | 2.2% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Stroke and TIA | All ages | 0.9% | 1.9% |
| COPD | All ages | 0.6% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Heart failure | All ages | 0.4% | 1.1% |
| Epilepsy | 18+ yrs | 0.3% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Dementia | All ages | 0.2% | 0.8% |
| Learning disability | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 68.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 66.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 67.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 66.3% | 74.9% |
Ashville Surgery, Swan House, Parsons Green Lane, London, SW6 4HS. Phone: 020 7371 7171. Website: www.ashvillesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Lilyville @ Parsons Green | 0.3 km | 83% |
| Cassidy Medical Centre | 0.4 km | 64% |
| The Fulham Medical Centre | 0.7 km | 84% |
| Sands End Health Clinic | 0.8 km | 71% |
| GP at hand | 1.0 km | 68% |
- Cassidy Medical Centre (64% overall experience good)
- Fulham Cross Medical Centre (73% overall experience good)
- Lilyville @ Parsons Green (83% overall experience good)
- Sands End Health Clinic (71% overall experience good)
- The Fulham Medical Centre (84% overall experience good)
- The Surgery - Dr Mangwana and Partners (78% overall experience good)
How do patients rate Ashville Surgery?
In the 2026 GP Patient Survey, 85% of patients described their overall experience of Ashville Surgery as good, above the England figure of 77%. 61% found it easy to get through by phone.
How many patients are registered at Ashville Surgery?
9,468 patients were registered in September 2026, down 10.5% on a year earlier.
What is Ashville Surgery's CQC rating?
Good overall, published in April 2016.
How many GPs does Ashville Surgery have?
5.0 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 1,894 patients per GP against 2,171 across England.
Are appointments at Ashville Surgery face to face?
29% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Ashville Surgery's phone number?
020 7371 7171.