Sands End Health Clinic, London: patient reviews and CQC rating
Sands End Health Clinic is a GP practice in London with 12,140 registered patients (September 2026). In the 2026 GP Patient Survey, 71% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in June 2017. It has 6.0 full-time-equivalent qualified GPs, or 2,031 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Sands End Health Clinic
Its best result against England is the share who said the healthcare professional was good at listening to them: 91%, against 87% across England. Its weakest is the share who found it easy to get through to the practice by phone: 49%, against 57% across England. With 121 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 485th of the 648 practices in London with 50 or more responses. 49% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (75%). 121 patients answered the survey (response rate 13%).
| Survey question | Sands End Health Clinic | West and North London | England |
|---|---|---|---|
| Overall experience good | 71% | 75% | 77% |
| Easy to contact by phone | 49% | 62% | 57% |
| Easy to contact via the website | 50% | 57% | 58% |
| Easy to contact via the NHS App | 53% | 54% | 54% |
| Reception team helpful | 84% | 83% | 85% |
| Last contact good | 69% | 73% | 73% |
| Wait for appointment about right | 62% | 68% | 69% |
| Listened to well | 91% | 86% | 87% |
| Treated with care and concern | 87% | 84% | 86% |
| Confidence and trust in the clinician | 95% | 92% | 93% |
| Needs met | 93% | 89% | 90% |
In the Friends and Family Test for July 2026, 86% of 58 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Sands End Health Clinic is Good, published in June 2017. All 5 key questions are rated Good. It held the same rating in the report before (November 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
12,140 patients were registered at Sands End Health Clinic in September 2026, down 2.9% on a year earlier (England: down 1.1%).
12% of its patients are aged 65 or over, against 19% across England. With 6.0 full-time-equivalent qualified GPs, there are 2,031 patients per GP, close to the England figure of 2,171 and West and North London's 2,497. The practice also has 2.0 nurses and 5.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.4 | 7.1 |
| August 2024 | 5.5 | 6.4 |
| August 2025 | 5.5 | 9.1 |
| August 2026 | 6.0 | 8.3 |
From June 2026 to August 2026 the practice recorded 14,921 appointments a month, or 1,229 per 1,000 registered patients (England: 510). 71% were face to face (England: 63%). 43% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
49% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Sands End Health Clinic | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 1,229 | 469 | 510 |
| Face to face | 71% | 60% | 63% |
| Same day as booked | 43% | 48% | 45% |
| More than 28 days after booking | 4% | 2% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.0% against 1.2%). It has a lower share for coronary heart disease (1.8% against 3.0%), heart failure (0.7% against 1.1%) and atrial fibrillation (1.3% against 2.2%). The practice's patients live in areas with an average deprivation score of 17.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.2 years for women and 79.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 10.9% | 15.2% |
| Depression | 18+ yrs | 10.2% | 14.3% |
| Diabetes | 17+ yrs | 5.2% | 7.9% |
| Asthma | 6+ yrs | 4.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.2% | 4.6% |
| Cancer | All ages | 2.4% | 3.8% |
| Osteoporosis | 50+ yrs | 2.0% | 1.2% |
| Coronary heart disease | All ages | 1.8% | 3.0% |
| COPD | All ages | 1.5% | 1.9% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Atrial fibrillation | All ages | 1.3% | 2.2% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Palliative care | All ages | 0.7% | 0.6% |
| Heart failure | All ages | 0.7% | 1.1% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Dementia | All ages | 0.5% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 58.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 59.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 55.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 65.2% | 74.9% |
95% of the practice's patients live in the SW6 postcode district. 96% live in Hammersmith and Fulham, the council area the practice is in.
| Postcode district | Registered patients | Share |
|---|---|---|
| SW6 | 11,559 | 95% |
Sands End Health Clinic, Bridge House Centre for Health, London, SW6 2FE. Phone: 020 3011 5745. Website: www.sandsendhealthclinic.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Lilyville @ Parsons Green | 0.5 km | 83% |
| Ashville Surgery | 0.8 km | 85% |
| Cassidy Medical Centre | 0.9 km | 64% |
| The Fulham Medical Centre | 0.9 km | 84% |
| Kings Road Medical Centre | 0.9 km | 76% |
- Ashville Surgery (85% overall experience good)
- Cassidy Medical Centre (64% overall experience good)
- Fulham Cross Medical Centre (73% overall experience good)
- Lilyville @ Parsons Green (83% overall experience good)
- The Fulham Medical Centre (84% overall experience good)
- The Surgery - Dr Mangwana and Partners (78% overall experience good)
How do patients rate Sands End Health Clinic?
In the 2026 GP Patient Survey, 71% of patients described their overall experience of Sands End Health Clinic as good, against 77% across England. 49% found it easy to get through by phone.
How many patients are registered at Sands End Health Clinic?
12,140 patients were registered in September 2026, down 2.9% on a year earlier.
What is Sands End Health Clinic's CQC rating?
Good overall, published in June 2017.
How many GPs does Sands End Health Clinic have?
6.0 full-time-equivalent qualified GPs (13 qualified GPs by headcount), which is 2,031 patients per GP against 2,171 across England.
Are appointments at Sands End Health Clinic face to face?
71% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Sands End Health Clinic's phone number?
020 3011 5745.