GP at hand, London: patient reviews and CQC rating
GP at hand is a GP practice in London with 91,843 registered patients (September 2026). In the 2026 GP Patient Survey, 68% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in May 2019. It has 1.6 full-time-equivalent qualified GPs, or 58,874 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about GP at hand
Its best result against England is the share who found it easy to contact the practice through its website: 62%, against 58% across England. Its weakest is the share who said the wait for their last appointment was about right: 53%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 534th of the 648 practices in London with 50 or more responses. 46% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (68%). 86 patients answered the survey (response rate 8%).
| Survey question | GP at hand | West and North London | England |
|---|---|---|---|
| Overall experience good | 68% | 75% | 77% |
| Easy to contact by phone | 46% | 62% | 57% |
| Easy to contact via the website | 62% | 57% | 58% |
| Easy to contact via the NHS App | 46% | 54% | 54% |
| Reception team helpful | 77% | 83% | 85% |
| Last contact good | 63% | 73% | 73% |
| Wait for appointment about right | 53% | 68% | 69% |
| Listened to well | 89% | 86% | 87% |
| Treated with care and concern | 83% | 84% | 86% |
| Confidence and trust in the clinician | 89% | 92% | 93% |
| Needs met | 90% | 89% | 90% |
In the Friends and Family Test for July 2026, 90% of 83 responses rated the practice good or very good (England: 92%).
CQC's overall rating for GP at hand is Good, published in May 2019. One key question is rated differently: Effective Requires Improvement.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
91,843 patients were registered at GP at hand in September 2026, down 6.9% on a year earlier (England: down 1.1%).
1% of its patients are aged 65 or over, against 19% across England. With 1.6 full-time-equivalent qualified GPs, there are 58,874 patients per GP, more than the England figure of 2,171 and West and North London's 2,497.
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 14.5 | 14.5 |
| August 2024 | 14.5 | 14.5 |
| August 2025 | 14.5 | 14.5 |
| August 2026 | 1.6 | 1.6 |
From June 2026 to August 2026 the practice recorded 18,298 appointments a month, or 199 per 1,000 registered patients (England: 510). 27% were face to face (England: 63%). 16% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
33% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | GP at hand | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 199 | 469 | 510 |
| Face to face | 27% | 60% | 63% |
| Same day as booked | 16% | 48% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 2% | 5% | 4% |
Compared with England, the practice has a lower share of patients for dementia (0.0% against 0.8%), chronic kidney disease (0.2% against 4.6%) and a learning disability (0.0% against 0.6%). The practice's patients live in areas with an average deprivation score of 22.5 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.5 years for women and 78.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 3.3% | 14.3% |
| Asthma | 6+ yrs | 3.0% | 6.6% |
| High blood pressure | All ages | 2.5% | 15.2% |
| Diabetes | 17+ yrs | 1.1% | 7.9% |
| Serious mental illness | All ages | 0.5% | 1.0% |
| Cancer | All ages | 0.3% | 3.8% |
| Coronary heart disease | All ages | 0.3% | 3.0% |
| Epilepsy | 18+ yrs | 0.2% | 0.8% |
| Chronic kidney disease | 18+ yrs | 0.2% | 4.6% |
| Atrial fibrillation | All ages | 0.2% | 2.2% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Stroke and TIA | All ages | 0.2% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.2% | 0.8% |
| COPD | All ages | 0.1% | 1.9% |
| Heart failure | All ages | 0.1% | 1.1% |
| Palliative care | All ages | 0.1% | 0.6% |
| Peripheral arterial disease | All ages | 0.0% | 0.6% |
| Dementia | All ages | 0.0% | 0.8% |
| Learning disability | All ages | 0.0% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 49.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 42.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 59.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 49.7% | 74.9% |
6% of the practice's patients live in the E14 postcode district, followed by SW6 (3%), E16 (2%) and SE1 (2%). 7% live in Hammersmith and Fulham, the council area the practice is in.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| North Fulham Surgery | 0.3 km | 90% |
| North End Medical Centre | 0.3 km | 83% |
| Cassidy Medical Centre | 0.7 km | 64% |
| Dr Jefferies and Partners | 0.8 km | 73% |
| Fulham Cross Medical Centre | 0.8 km | 73% |
- Dr Jefferies and Partners (73% overall experience good)
How do patients rate GP at hand?
In the 2026 GP Patient Survey, 68% of patients described their overall experience of GP at hand as good, against 77% across England. 46% found it easy to get through by phone.
How many patients are registered at GP at hand?
91,843 patients were registered in September 2026, down 6.9% on a year earlier.
What is GP at hand's CQC rating?
Good overall, published in May 2019.
How many GPs does GP at hand have?
1.6 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 58,874 patients per GP against 2,171 across England.
Are appointments at GP at hand face to face?
27% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is GP at hand's phone number?
0330 808 2217.