GP at Hand PCN: primary care network practices and patient survey
GP at Hand PCN is a primary care network of 2 GP practices with 106,333 registered patients (September 2026). In the 2026 GP Patient Survey, 69% of its patients described their overall experience as good, below the England figure of 77%. Its practices have 14,837 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 2 practices in GP at Hand PCN with survey results, the share of patients describing their overall experience as good ranges from 68% at GP at hand to 73% at Dr Jefferies and Partners, with a median of 70% (England: 77%). None differs from England by more than the survey's margin of error. Dr Jefferies and Partners has the highest share finding it easy to get through by phone (61%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Dr Jefferies and Partners | 14,490 | 73% | 61% | Good | 2,584 |
| GP at hand | 91,843 | 68% | 46% | Good | 58,874 |
Results for the network as a whole, from 190 responses, against West and North London and England.
| Survey question | GP at Hand PCN | West and North London | England |
|---|---|---|---|
| Overall experience good | 69% | 75% | 77% |
| Easy to contact by phone | 48% | 62% | 57% |
| Easy to contact via the website | 60% | 57% | 58% |
| Easy to contact via the NHS App | 45% | 54% | 54% |
| Reception team helpful | 79% | 83% | 85% |
| Last contact good | 64% | 73% | 73% |
| Wait for appointment about right | 55% | 68% | 69% |
| Listened to well | 88% | 86% | 87% |
| Treated with care and concern | 82% | 84% | 86% |
| Confidence and trust in the clinician | 89% | 92% | 93% |
| Needs met | 90% | 89% | 90% |
There are 14,837 registered patients per full-time-equivalent qualified GP in GP at Hand PCN, more than England's 2,171 and West and North London's 2,497. Practices recorded 210 appointments a month per 1,000 patients (England: 510), 32% of them face to face. 19% of appointments took place on the day they were booked (England: 45%).
3% of registered patients are aged 65 or over (England: 19%). Lists shrank by 6.3% over the year (England: shrank 1.1%).
| Measure | GP at Hand PCN | West and North London | England |
|---|---|---|---|
| Patients per qualified GP | 14,837 | 2,497 | 2,171 |
| Appointments per 1,000 patients a month | 210 | 469 | 510 |
| Face-to-face appointments | 32% | 60% | 63% |
| Same day as booked | 19% | 48% | 45% |
| Did not attend | 2% | 5% | 4% |
| Patients aged 65 or over | 3% | 12% | 19% |
Relative to England, the register furthest below England's rate at practices in GP at Hand PCN is dementia (0.1% against 0.8%).
| Condition register | Age group | GP at Hand PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Depression | 18+ yrs | 4.6% | 14.3% | 5,046 |
| High blood pressure | All ages | 4.0% | 15.2% | 4,579 |
| Asthma | 6+ yrs | 3.3% | 6.6% | 3,746 |
| Diabetes | 17+ yrs | 1.5% | 7.9% | 1,654 |
| Serious mental illness | All ages | 0.7% | 1.0% | 783 |
| Cancer | All ages | 0.5% | 3.8% | 625 |
| Coronary heart disease | All ages | 0.5% | 3.0% | 561 |
| Chronic kidney disease | 18+ yrs | 0.5% | 4.6% | 495 |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% | 39 |
| COPD | All ages | 0.3% | 1.9% | 394 |
| Atrial fibrillation | All ages | 0.3% | 2.2% | 353 |
| Stroke and TIA | All ages | 0.3% | 1.9% | 342 |
| Epilepsy | 18+ yrs | 0.3% | 0.8% | 303 |
| Rheumatoid arthritis | 16+ yrs | 0.2% | 0.8% | 207 |
| Heart failure | All ages | 0.1% | 1.1% | 172 |
| Peripheral arterial disease | All ages | 0.1% | 0.6% | 148 |
| Palliative care | All ages | 0.1% | 0.6% | 92 |
| Dementia | All ages | 0.1% | 0.8% | 83 |
| Learning disability | All ages | 0.1% | 0.6% | 71 |
- Hammersmith & Fulham Central PCN (5 practices)
- Hammersmith & Fulham Partnership PCN (5 practices)
- North Hammersmith & Fulham PCN (9 practices)
- South Fulham PCN (7 practices)
Which practices are in GP at Hand PCN?
Dr Jefferies and Partners and GP at hand.
How do patients rate GP at Hand PCN?
69% described their overall experience as good in the 2026 GP Patient Survey, below the England figure of 77%.
How many patients does GP at Hand PCN cover?
106,333 registered patients across 2 practices in September 2026.
How many patients per GP does GP at Hand PCN have?
14,837 per full-time-equivalent qualified GP, against 2,171 across England.