Earls Court Health and Wellbeing Centre, London: patient reviews and CQC rating
Earls Court Health and Wellbeing Centre is a GP practice in London with 9,424 registered patients (September 2026). In the 2026 GP Patient Survey, 67% of its patients described their overall experience as good, below the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in January 2022. It has 2.0 full-time-equivalent qualified GPs, or 4,808 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Earls Court Health and Wellbeing Centre
Its result closest to England is the share who said the healthcare professional was good at listening to them: 84%, against 87% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 9%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 7 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 539th of the 648 practices in London with 50 or more responses. 48% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (61%). 85 patients answered the survey (response rate 8%).
| Survey question | Earls Court Health and Wellbeing Centre | West and North London | England |
|---|---|---|---|
| Overall experience good | 67% | 75% | 77% |
| Easy to contact by phone | 48% | 62% | 57% |
| Easy to contact via the website | 21% | 57% | 58% |
| Easy to contact via the NHS App | 9% | 54% | 54% |
| Reception team helpful | 67% | 83% | 85% |
| Last contact good | 63% | 73% | 73% |
| Wait for appointment about right | 53% | 68% | 69% |
| Listened to well | 84% | 86% | 87% |
| Treated with care and concern | 78% | 84% | 86% |
| Confidence and trust in the clinician | 86% | 92% | 93% |
| Needs met | 86% | 89% | 90% |
In the Friends and Family Test for July 2026, 72% of 109 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Earls Court Health and Wellbeing Centre is Good, published in January 2022. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,424 patients were registered at Earls Court Health and Wellbeing Centre in September 2026, down 2.6% on a year earlier (England: down 1.1%).
5% of its patients are aged 65 or over, against 19% across England. With 2.0 full-time-equivalent qualified GPs, there are 4,808 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 2.4 nurses and 3.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.9 | 2.9 |
| August 2024 | 2.9 | 2.9 |
| August 2025 | 2.9 | 2.9 |
| August 2026 | 2.0 | 2.0 |
From June 2026 to August 2026 the practice recorded 4,011 appointments a month, or 426 per 1,000 registered patients (England: 510). 63% were face to face (England: 63%). 49% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
54% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Earls Court Health and Wellbeing Centre | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 426 | 469 | 510 |
| Face to face | 63% | 60% | 63% |
| Same day as booked | 49% | 48% | 45% |
| More than 28 days after booking | 2% | 2% | 5% |
| Did not attend | 8% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.6% against 1.0%). It has a lower share for chronic kidney disease (0.6% against 4.6%), dementia (0.1% against 0.8%) and heart failure (0.2% against 1.1%). The practice's patients live in areas with an average deprivation score of 19.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.7 years for women and 80.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 8.1% | 14.3% |
| High blood pressure | All ages | 4.2% | 15.2% |
| Diabetes | 17+ yrs | 2.4% | 7.9% |
| Asthma | 6+ yrs | 2.3% | 6.6% |
| Serious mental illness | All ages | 1.6% | 1.0% |
| Cancer | All ages | 1.2% | 3.8% |
| Coronary heart disease | All ages | 0.7% | 3.0% |
| Chronic kidney disease | 18+ yrs | 0.6% | 4.6% |
| Stroke and TIA | All ages | 0.5% | 1.9% |
| COPD | All ages | 0.5% | 1.9% |
| Atrial fibrillation | All ages | 0.4% | 2.2% |
| Palliative care | All ages | 0.3% | 0.6% |
| Epilepsy | 18+ yrs | 0.3% | 0.8% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.2% | 0.8% |
| Heart failure | All ages | 0.2% | 1.1% |
| Learning disability | All ages | 0.1% | 0.6% |
| Dementia | All ages | 0.1% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 47.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 45.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 52.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 63.8% | 74.9% |
Earls Court Health and Wellbeing Centre, 2B Hogarth Road, London, SW5 0PT. Phone: 020 7052 7540.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Earls Court Medical Centre | 0.1 km | 82% |
| Brompton Medical Centre | 0.4 km | 80% |
| Earl's Court Surgery | 0.5 km | 86% |
| The Abingdon Health Centre | 0.5 km | 93% |
| Dr King Stott and Pankhurst | 0.6 km | 83% |
- Brompton Medical Centre (80% overall experience good)
- Chelsea Medical Services (85% overall experience good)
- Kings Road Medical Centre (76% overall experience good)
- Kynance Practice (92% overall experience good)
How do patients rate Earls Court Health and Wellbeing Centre?
In the 2026 GP Patient Survey, 67% of patients described their overall experience of Earls Court Health and Wellbeing Centre as good, below the England figure of 77%. 48% found it easy to get through by phone.
How many patients are registered at Earls Court Health and Wellbeing Centre?
9,424 patients were registered in September 2026, down 2.6% on a year earlier.
What is Earls Court Health and Wellbeing Centre's CQC rating?
Good overall, published in January 2022.
How many GPs does Earls Court Health and Wellbeing Centre have?
2.0 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 4,808 patients per GP against 2,171 across England.
Are appointments at Earls Court Health and Wellbeing Centre face to face?
63% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Earls Court Health and Wellbeing Centre's phone number?
020 7052 7540.