Royal Hospital Chelsea, London: patient reviews and CQC rating
Royal Hospital Chelsea is a GP practice in London with 288 registered patients (September 2026). In the 2026 GP Patient Survey, 99% of its patients described their overall experience as good, above the England figure of 77% (West and North London: 75%).
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Royal Hospital Chelsea
Its best result against England is the share who found it easy to get through to the practice by phone: 95%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 100%, above the England figure of 93%. Of the 11 results in the table, 11 are above England and 0 below by more than the survey's margin of error.
On overall experience it is 1st of the 648 practices in London with 50 or more responses. 95% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (100%). 92 patients answered the survey (response rate 44%).
| Survey question | Royal Hospital Chelsea | West and North London | England |
|---|---|---|---|
| Overall experience good | 99% | 75% | 77% |
| Easy to contact by phone | 95% | 62% | 57% |
| Easy to contact via the website | 95% | 57% | 58% |
| Easy to contact via the NHS App | 87% | 54% | 54% |
| Reception team helpful | 99% | 83% | 85% |
| Last contact good | 98% | 73% | 73% |
| Wait for appointment about right | 98% | 68% | 69% |
| Listened to well | 100% | 86% | 87% |
| Treated with care and concern | 98% | 84% | 86% |
| Confidence and trust in the clinician | 100% | 92% | 93% |
| Needs met | 100% | 89% | 90% |
288 patients were registered at Royal Hospital Chelsea in September 2026, up 1.1% on a year earlier (England: down 1.1%).
From June 2026 to August 2026 the practice recorded 824 appointments a month, or 2,861 per 1,000 registered patients (England: 510). 100% were face to face (England: 63%). 29% took place on the day they were booked and 9% more than 28 days after booking (England: 45% and 5%).
40% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Royal Hospital Chelsea | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 2,861 | 469 | 510 |
| Face to face | 100% | 60% | 63% |
| Same day as booked | 29% | 48% | 45% |
| More than 28 days after booking | 9% | 2% | 5% |
| Did not attend | 8% | 5% | 4% |
100% of the practice's patients live in the SW3 postcode district. 100% live in Kensington and Chelsea, the council area the practice is in.
| Postcode district | Registered patients | Share |
|---|---|---|
| SW3 | 287 | 100% |
Royal Hospital Chelsea, Royal Hospital Road, Chelsea, London, SW3 4SR. Phone: 020 7881 5267.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Belgrave Medical Centre | 0.5 km | 77% |
| The Chelsea Practice | 0.7 km | 95% |
| The Redcliffe Surgery | 0.7 km | 87% |
| Belgravia Surgery | 1.0 km | 84% |
| Knightsbridge Medical Centre | 1.2 km | 84% |
- Dr King Stott and Pankhurst (83% overall experience good)
- Earl's Court Surgery (86% overall experience good)
- Earls Court Medical Centre (82% overall experience good)
- Kensington Park Medical Centre (84% overall experience good)
- Knightsbridge Medical Centre (84% overall experience good)
- Scarsdale Medical Centre (80% overall experience good)
- Stanhope Mews Surgery (86% overall experience good)
- The Abingdon Health Centre (93% overall experience good)
- The Chelsea Practice (95% overall experience good)
- The Good Practice (90% overall experience good)
- The Redcliffe Surgery (87% overall experience good)
How do patients rate Royal Hospital Chelsea?
In the 2026 GP Patient Survey, 99% of patients described their overall experience of Royal Hospital Chelsea as good, above the England figure of 77%. 95% found it easy to get through by phone.
How many patients are registered at Royal Hospital Chelsea?
288 patients were registered in September 2026, up 1.1% on a year earlier.
Are appointments at Royal Hospital Chelsea face to face?
100% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Royal Hospital Chelsea's phone number?
020 7881 5267.