Stanhope Mews Surgery, London: patient reviews and CQC rating
Stanhope Mews Surgery is a GP practice in London with 15,976 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in February 2018. It has 8.8 full-time-equivalent qualified GPs, or 1,807 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Stanhope Mews Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 78%, above the England figure of 57%. Its weakest is the share who said the wait for their last appointment was about right: 64%, against 69% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 130th of the 648 practices in London with 50 or more responses. 78% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (85%). 121 patients answered the survey (response rate 16%).
| Survey question | Stanhope Mews Surgery | West and North London | England |
|---|---|---|---|
| Overall experience good | 86% | 75% | 77% |
| Easy to contact by phone | 78% | 62% | 57% |
| Easy to contact via the website | 67% | 57% | 58% |
| Easy to contact via the NHS App | 69% | 54% | 54% |
| Reception team helpful | 89% | 83% | 85% |
| Last contact good | 83% | 73% | 73% |
| Wait for appointment about right | 64% | 68% | 69% |
| Listened to well | 84% | 86% | 87% |
| Treated with care and concern | 86% | 84% | 86% |
| Confidence and trust in the clinician | 90% | 92% | 93% |
| Needs met | 88% | 89% | 90% |
CQC's overall rating for Stanhope Mews Surgery is Good, published in February 2018. All 5 key questions are rated Good. It held the same rating in the report before (September 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
15,976 patients were registered at Stanhope Mews Surgery in September 2026, down 1.8% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 8.8 full-time-equivalent qualified GPs, there are 1,807 patients per GP, fewer than the England figure of 2,171 and West and North London's 2,497. The practice also has 2.1 nurses and 0.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 8.2 | 10.7 |
| August 2024 | 8.8 | 11.6 |
| August 2025 | 8.8 | 11.4 |
| August 2026 | 8.8 | 11.4 |
From June 2026 to August 2026 the practice recorded 5,760 appointments a month, or 361 per 1,000 registered patients (England: 510). 70% were face to face (England: 63%). 49% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
58% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Stanhope Mews Surgery | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 361 | 469 | 510 |
| Face to face | 70% | 60% | 63% |
| Same day as booked | 49% | 48% | 45% |
| More than 28 days after booking | 3% | 2% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a lower share of patients for a learning disability (0.1% against 0.6%), diabetes (2.8% against 7.9%) and epilepsy (0.3% against 0.8%). The practice's patients live in areas with an average deprivation score of 14.1 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 86.3 years for women and 83.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 8.9% | 14.3% |
| High blood pressure | All ages | 8.0% | 15.2% |
| Cancer | All ages | 3.3% | 3.8% |
| Asthma | 6+ yrs | 2.9% | 6.6% |
| Diabetes | 17+ yrs | 2.8% | 7.9% |
| Chronic kidney disease | 18+ yrs | 2.1% | 4.6% |
| Coronary heart disease | All ages | 1.9% | 3.0% |
| Atrial fibrillation | All ages | 1.4% | 2.2% |
| Osteoporosis | 50+ yrs | 1.4% | 1.2% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| COPD | All ages | 1.0% | 1.9% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Heart failure | All ages | 0.6% | 1.1% |
| Palliative care | All ages | 0.6% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Dementia | All ages | 0.4% | 0.8% |
| Epilepsy | 18+ yrs | 0.3% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Learning disability | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 55.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 43.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 48.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 47.8% | 74.9% |
43% of the practice's patients live in the SW7 postcode district, followed by SW3 (13%), SW5 (11%) and SW10 (8%). 82% live in Kensington and Chelsea, the council area the practice is in.
Stanhope Mews Surgery, 7 Stanhope Mews West, London, SW7 5RB. Phone: 020 7835 0400. Website: www.stanhopemewswest.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Chelsea Medical Services | 0.3 km | 85% |
| Dr King Stott and Pankhurst | 0.4 km | 83% |
| Kynance Practice | 0.4 km | 92% |
| Earls Court Health and Wellbeing Centre | 0.8 km | 67% |
| Brompton Medical Centre | 0.8 km | 80% |
- Dr King Stott and Pankhurst (83% overall experience good)
- Earl's Court Surgery (86% overall experience good)
- Earls Court Medical Centre (82% overall experience good)
- Kensington Park Medical Centre (84% overall experience good)
- Knightsbridge Medical Centre (84% overall experience good)
- Royal Hospital Chelsea (99% overall experience good)
- Scarsdale Medical Centre (80% overall experience good)
- The Abingdon Health Centre (93% overall experience good)
- The Chelsea Practice (95% overall experience good)
- The Good Practice (90% overall experience good)
- The Redcliffe Surgery (87% overall experience good)
How do patients rate Stanhope Mews Surgery?
In the 2026 GP Patient Survey, 86% of patients described their overall experience of Stanhope Mews Surgery as good, above the England figure of 77%. 78% found it easy to get through by phone.
How many patients are registered at Stanhope Mews Surgery?
15,976 patients were registered in September 2026, down 1.8% on a year earlier.
What is Stanhope Mews Surgery's CQC rating?
Good overall, published in February 2018.
How many GPs does Stanhope Mews Surgery have?
8.8 full-time-equivalent qualified GPs (13 qualified GPs by headcount), which is 1,807 patients per GP against 2,171 across England.
Are appointments at Stanhope Mews Surgery face to face?
70% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Stanhope Mews Surgery's phone number?
020 7835 0400.