Colville Health Centre, London: patient reviews and CQC rating
Colville Health Centre is a GP practice in London with 10,274 registered patients (September 2026). In the 2026 GP Patient Survey, 91% of its patients described their overall experience as good, above the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in September 2018. It has 4.9 full-time-equivalent qualified GPs, or 2,088 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Colville Health Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 90%, above the England figure of 57%. Its result closest to England is the share who said their needs were met at their last appointment: 93%, against 90% across England. Of the 11 results in the table, 9 are above England and 0 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 43rd of the 648 practices in London with 50 or more responses. 90% found it easy to get through by phone (England: 57%). The overall experience result is 10 points higher than in 2025 (81%). 93 patients answered the survey (response rate 13%).
| Survey question | Colville Health Centre | West and North London | England |
|---|---|---|---|
| Overall experience good | 91% | 75% | 77% |
| Easy to contact by phone | 90% | 62% | 57% |
| Easy to contact via the website | 62% | 57% | 58% |
| Easy to contact via the NHS App | 75% | 54% | 54% |
| Reception team helpful | 93% | 83% | 85% |
| Last contact good | 94% | 73% | 73% |
| Wait for appointment about right | 92% | 68% | 69% |
| Listened to well | 99% | 86% | 87% |
| Treated with care and concern | 94% | 84% | 86% |
| Confidence and trust in the clinician | 98% | 92% | 93% |
| Needs met | 93% | 89% | 90% |
In the Friends and Family Test for July 2026, 95% of 44 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Colville Health Centre is Good, published in September 2018. All 5 key questions are rated Good. It held the same rating in the report before (August 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,274 patients were registered at Colville Health Centre in September 2026, down 4.2% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 4.9 full-time-equivalent qualified GPs, there are 2,088 patients per GP, close to the England figure of 2,171 and West and North London's 2,497. The practice also has 0.6 nurses and 2.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.9 | 5.0 |
| August 2024 | 3.9 | 5.0 |
| August 2025 | 3.9 | 3.9 |
| August 2026 | 4.9 | 4.9 |
From June 2026 to August 2026 the practice recorded 5,814 appointments a month, or 566 per 1,000 registered patients (England: 510). 85% were face to face (England: 63%). 66% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
47% were with a GP rather than another member of the practice team. 0% of booked patients did not attend.
| Measure | Colville Health Centre | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 566 | 469 | 510 |
| Face to face | 85% | 60% | 63% |
| Same day as booked | 66% | 48% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 0% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (2.6% against 1.0%). It has a lower share for osteoporosis (0.0% against 1.2%), chronic kidney disease (1.9% against 4.6%) and atrial fibrillation (1.4% against 2.2%). The practice's patients live in areas with an average deprivation score of 29.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.3 years for women and 78.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 13.3% | 14.3% |
| High blood pressure | All ages | 11.7% | 15.2% |
| Diabetes | 17+ yrs | 6.8% | 7.9% |
| Asthma | 6+ yrs | 4.4% | 6.6% |
| Cancer | All ages | 3.0% | 3.8% |
| Serious mental illness | All ages | 2.6% | 1.0% |
| COPD | All ages | 2.2% | 1.9% |
| Coronary heart disease | All ages | 1.9% | 3.0% |
| Chronic kidney disease | 18+ yrs | 1.9% | 4.6% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| Atrial fibrillation | All ages | 1.4% | 2.2% |
| Heart failure | All ages | 0.7% | 1.1% |
| Learning disability | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Dementia | All ages | 0.5% | 0.8% |
| Palliative care | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.0% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 50.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 58.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 48.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 57.2% | 74.9% |
Colville Health Centre, 51 Kensington Park Road, London, W11 1PA. Phone: 020 7727 4592.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Rachael Garner | 0.1 km | 85% |
| Portobello Medical Centre | 0.1 km | 80% |
| The Foreland Medical Centre | 0.6 km | 72% |
| Pembridge Villas Surgery | 0.7 km | 88% |
| Meanwhile Garden Medical Centre | 0.7 km | 84% |
- Dr Rachael Garner (85% overall experience good)
- Exmoor Surgery (83% overall experience good)
- Golborne Medical Centre (92% overall experience good)
- St Quintin Health Centre (74% overall experience good)
- The Foreland Medical Centre (72% overall experience good)
How do patients rate Colville Health Centre?
In the 2026 GP Patient Survey, 91% of patients described their overall experience of Colville Health Centre as good, above the England figure of 77%. 90% found it easy to get through by phone.
How many patients are registered at Colville Health Centre?
10,274 patients were registered in September 2026, down 4.2% on a year earlier.
What is Colville Health Centre's CQC rating?
Good overall, published in September 2018.
How many GPs does Colville Health Centre have?
4.9 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,088 patients per GP against 2,171 across England.
Are appointments at Colville Health Centre face to face?
85% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Colville Health Centre's phone number?
020 7727 4592.