Exmoor Surgery, London: patient reviews and CQC rating
Exmoor Surgery is a GP practice in London with 4,678 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in January 2022. It has 2.7 full-time-equivalent qualified GPs, or 1,754 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Exmoor Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 79%, above the England figure of 57%. Its weakest is the share who said the wait for their last appointment was about right: 60%, against 69% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 216th of the 648 practices in London with 50 or more responses. 79% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (82%). 105 patients answered the survey (response rate 12%).
| Survey question | Exmoor Surgery | West and North London | England |
|---|---|---|---|
| Overall experience good | 83% | 75% | 77% |
| Easy to contact by phone | 79% | 62% | 57% |
| Easy to contact via the website | 62% | 57% | 58% |
| Easy to contact via the NHS App | 68% | 54% | 54% |
| Reception team helpful | 92% | 83% | 85% |
| Last contact good | 84% | 73% | 73% |
| Wait for appointment about right | 60% | 68% | 69% |
| Listened to well | 90% | 86% | 87% |
| Treated with care and concern | 85% | 84% | 86% |
| Confidence and trust in the clinician | 88% | 92% | 93% |
| Needs met | 85% | 89% | 90% |
In the Friends and Family Test for July 2026, 100% of 57 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Exmoor Surgery is Good, published in January 2022. One key question is rated differently: Effective Requires Improvement. It held the same rating in the report before (February 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
4,678 patients were registered at Exmoor Surgery in September 2026, down 3.9% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 2.7 full-time-equivalent qualified GPs, there are 1,754 patients per GP, fewer than the England figure of 2,171 and West and North London's 2,497. The practice also has 0.1 nurses and 0.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.7 | 2.7 |
| August 2024 | 2.7 | 2.7 |
| August 2025 | 2.7 | 2.7 |
| August 2026 | 2.7 | 2.7 |
From June 2026 to August 2026 the practice recorded 3,751 appointments a month, or 802 per 1,000 registered patients (England: 510). 66% were face to face (England: 63%). 25% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
41% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Exmoor Surgery | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 802 | 469 | 510 |
| Face to face | 66% | 60% | 63% |
| Same day as booked | 25% | 48% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 7% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.9% against 0.6%), serious mental illness (3.2% against 1.0%) and diabetes (11.5% against 7.9%). It has a lower share for osteoporosis (0.2% against 1.2%), atrial fibrillation (1.5% against 2.2%) and cancer (3.0% against 3.8%). The practice's patients live in areas with an average deprivation score of 33.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.0 years for women and 77.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 16.0% | 14.3% |
| High blood pressure | All ages | 15.3% | 15.2% |
| Diabetes | 17+ yrs | 11.5% | 7.9% |
| Asthma | 6+ yrs | 7.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.8% | 4.6% |
| Serious mental illness | All ages | 3.2% | 1.0% |
| Cancer | All ages | 3.0% | 3.8% |
| Coronary heart disease | All ages | 2.3% | 3.0% |
| COPD | All ages | 1.9% | 1.9% |
| Palliative care | All ages | 1.9% | 0.6% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| Atrial fibrillation | All ages | 1.5% | 2.2% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 57.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 55.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 59.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.8% | 74.9% |
Exmoor Surgery, St Charles Centre for Health & Wellbeing, Exmoor Street, London, W10 6DZ. Phone: 020 8962 5166. Website: www.exmoorsurgery.nhs.net.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Barlby Surgery | 0.0 km | 63% |
| North Kensington Medical Centre | 0.4 km | 87% |
| St Quintin Health Centre | 0.4 km | 74% |
| Drs. Ramasamy & Nannithamby | 0.7 km | 89% |
| Golborne Medical Centre | 0.7 km | 92% |
- Colville Health Centre (91% overall experience good)
- Dr Rachael Garner (85% overall experience good)
- Golborne Medical Centre (92% overall experience good)
- St Quintin Health Centre (74% overall experience good)
- The Foreland Medical Centre (72% overall experience good)
How do patients rate Exmoor Surgery?
In the 2026 GP Patient Survey, 83% of patients described their overall experience of Exmoor Surgery as good, against 77% across England. 79% found it easy to get through by phone.
How many patients are registered at Exmoor Surgery?
4,678 patients were registered in September 2026, down 3.9% on a year earlier.
What is Exmoor Surgery's CQC rating?
Good overall, published in January 2022.
How many GPs does Exmoor Surgery have?
2.7 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 1,754 patients per GP against 2,171 across England.
Are appointments at Exmoor Surgery face to face?
66% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Exmoor Surgery's phone number?
020 8962 5166.