Dr Rachael Garner, London: patient reviews and CQC rating
Dr Rachael Garner is a GP practice in London with 3,711 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, above the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in April 2018. It has 1.8 full-time-equivalent qualified GPs, or 2,047 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr Rachael Garner
Its best result against England is the share who found it easy to get through to the practice by phone: 84%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice using the NHS App: 48%, against 54% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 156th of the 648 practices in London with 50 or more responses. 84% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (81%). 109 patients answered the survey (response rate 20%).
| Survey question | Dr Rachael Garner | West and North London | England |
|---|---|---|---|
| Overall experience good | 85% | 75% | 77% |
| Easy to contact by phone | 84% | 62% | 57% |
| Easy to contact via the website | 53% | 57% | 58% |
| Easy to contact via the NHS App | 48% | 54% | 54% |
| Reception team helpful | 91% | 83% | 85% |
| Last contact good | 86% | 73% | 73% |
| Wait for appointment about right | 85% | 68% | 69% |
| Listened to well | 92% | 86% | 87% |
| Treated with care and concern | 93% | 84% | 86% |
| Confidence and trust in the clinician | 96% | 92% | 93% |
| Needs met | 90% | 89% | 90% |
CQC's overall rating for Dr Rachael Garner is Good, published in April 2018. All 5 key questions are rated Good. It held the same rating in the report before (October 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,711 patients were registered at Dr Rachael Garner in September 2026, almost the same as a year earlier.
14% of its patients are aged 65 or over, against 19% across England. With 1.8 full-time-equivalent qualified GPs, there are 2,047 patients per GP, close to the England figure of 2,171 and West and North London's 2,497. The practice also has 0.4 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.1 | 4.2 |
| August 2024 | 1.8 | 2.9 |
| August 2025 | 1.8 | 1.8 |
| August 2026 | 1.8 | 3.7 |
From June 2026 to August 2026 the practice recorded 2,035 appointments a month, or 548 per 1,000 registered patients (England: 510). 76% were face to face (England: 63%). 59% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
35% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Dr Rachael Garner | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 548 | 469 | 510 |
| Face to face | 76% | 60% | 63% |
| Same day as booked | 59% | 48% | 45% |
| More than 28 days after booking | 6% | 2% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (2.4% against 1.0%) and palliative or supportive care needs (1.1% against 0.6%). It has a lower share for osteoporosis (0.2% against 1.2%), chronic kidney disease (2.6% against 4.6%) and coronary heart disease (1.8% against 3.0%). The practice's patients live in areas with an average deprivation score of 27.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.7 years for women and 79.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 15.7% | 14.3% |
| High blood pressure | All ages | 11.5% | 15.2% |
| Asthma | 6+ yrs | 6.1% | 6.6% |
| Diabetes | 17+ yrs | 5.1% | 7.9% |
| Cancer | All ages | 3.3% | 3.8% |
| Chronic kidney disease | 18+ yrs | 2.6% | 4.6% |
| Serious mental illness | All ages | 2.4% | 1.0% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Coronary heart disease | All ages | 1.8% | 3.0% |
| COPD | All ages | 1.6% | 1.9% |
| Atrial fibrillation | All ages | 1.6% | 2.2% |
| Dementia | All ages | 1.2% | 0.8% |
| Palliative care | All ages | 1.1% | 0.6% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Heart failure | All ages | 0.7% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Learning disability | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 60.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 64.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 63.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.0% | 74.9% |
Dr Rachael Garner, 14 Codrington Mews, London, W11 2EH. Phone: 020 7727 5800. Website: www.nottinghillgp.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Portobello Medical Centre | 0.0 km | 80% |
| Colville Health Centre | 0.1 km | 91% |
| The Foreland Medical Centre | 0.4 km | 72% |
| Pembridge Villas Surgery | 0.7 km | 88% |
| The Portland Road Practice | 0.8 km | 84% |
- Colville Health Centre (91% overall experience good)
- Exmoor Surgery (83% overall experience good)
- Golborne Medical Centre (92% overall experience good)
- St Quintin Health Centre (74% overall experience good)
- The Foreland Medical Centre (72% overall experience good)
How do patients rate Dr Rachael Garner?
In the 2026 GP Patient Survey, 85% of patients described their overall experience of Dr Rachael Garner as good, above the England figure of 77%. 84% found it easy to get through by phone.
How many patients are registered at Dr Rachael Garner?
3,711 patients were registered in September 2026, up 0.1% on a year earlier.
What is Dr Rachael Garner's CQC rating?
Good overall, published in April 2018.
How many GPs does Dr Rachael Garner have?
1.8 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 2,047 patients per GP against 2,171 across England.
Are appointments at Dr Rachael Garner face to face?
76% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr Rachael Garner's phone number?
020 7727 5800.