Neohealth PCN: primary care network practices and patient survey
Neohealth PCN is a primary care network of 6 GP practices with 29,882 registered patients (September 2026). In the 2026 GP Patient Survey, 84% of its patients described their overall experience as good, above the England figure of 77%. Its practices have 1,963 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 6 practices in Neohealth PCN with survey results, the share of patients describing their overall experience as good ranges from 72% at The Foreland Medical Centre to 92% at Golborne Medical Centre, with a median of 84% (England: 77%). 3 are above England and 0 below by more than the survey's margin of error. Colville Health Centre has the highest share finding it easy to get through by phone (90%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Golborne Medical Centre | 3,004 | 92% | 89% | Good | 2,816 |
| Colville Health Centre | 10,274 | 91% | 90% | Good | 2,088 |
| Dr Rachael Garner | 3,711 | 85% | 84% | Good | 2,047 |
| Exmoor Surgery | 4,678 | 83% | 79% | Good | 1,754 |
| St Quintin Health Centre | 4,098 | 74% | 78% | – | 1,801 |
| The Foreland Medical Centre | 4,117 | 72% | 68% | Good | 1,662 |
Results for the network as a whole, from 615 responses, against West and North London and England.
| Survey question | Neohealth PCN | West and North London | England |
|---|---|---|---|
| Overall experience good | 84% | 75% | 77% |
| Easy to contact by phone | 83% | 62% | 57% |
| Easy to contact via the website | 66% | 57% | 58% |
| Easy to contact via the NHS App | 69% | 54% | 54% |
| Reception team helpful | 92% | 83% | 85% |
| Last contact good | 87% | 73% | 73% |
| Wait for appointment about right | 81% | 68% | 69% |
| Listened to well | 93% | 86% | 87% |
| Treated with care and concern | 91% | 84% | 86% |
| Confidence and trust in the clinician | 95% | 92% | 93% |
| Needs met | 92% | 89% | 90% |
There are 1,963 registered patients per full-time-equivalent qualified GP in Neohealth PCN, close to England's 2,171 and West and North London's 2,497. Practices recorded 675 appointments a month per 1,000 patients (England: 510), 75% of them face to face. 51% of appointments took place on the day they were booked (England: 45%).
15% of registered patients are aged 65 or over (England: 19%). Lists shrank by 1.8% over the year (England: shrank 1.1%).
| Measure | Neohealth PCN | West and North London | England |
|---|---|---|---|
| Patients per qualified GP | 1,963 | 2,497 | 2,171 |
| Appointments per 1,000 patients a month | 675 | 469 | 510 |
| Face-to-face appointments | 75% | 60% | 63% |
| Same day as booked | 51% | 48% | 45% |
| Did not attend | 3% | 5% | 4% |
| Patients aged 65 or over | 15% | 12% | 19% |
Relative to England, the register furthest above England's rate at practices in Neohealth PCN is serious mental illness (2.5% against 1.0%), and the furthest below is osteoporosis (0.1% against 1.2%).
| Condition register | Age group | Neohealth PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Depression | 18+ yrs | 14.2% | 14.3% | 3,664 |
| High blood pressure | All ages | 12.4% | 15.2% | 3,758 |
| Diabetes | 17+ yrs | 7.4% | 7.9% | 1,924 |
| Asthma | 6+ yrs | 5.5% | 6.6% | 1,583 |
| Cancer | All ages | 2.8% | 3.8% | 842 |
| Serious mental illness | All ages | 2.5% | 1.0% | 765 |
| Chronic kidney disease | 18+ yrs | 2.5% | 4.6% | 646 |
| Coronary heart disease | All ages | 1.9% | 3.0% | 572 |
| COPD | All ages | 1.9% | 1.9% | 566 |
| Stroke and TIA | All ages | 1.5% | 1.9% | 467 |
| Atrial fibrillation | All ages | 1.2% | 2.2% | 376 |
| Palliative care | All ages | 0.9% | 0.6% | 276 |
| Heart failure | All ages | 0.7% | 1.1% | 210 |
| Peripheral arterial disease | All ages | 0.7% | 0.6% | 206 |
| Epilepsy | 18+ yrs | 0.6% | 0.8% | 167 |
| Dementia | All ages | 0.6% | 0.8% | 182 |
| Learning disability | All ages | 0.6% | 0.6% | 182 |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% | 157 |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% | 13 |
- Brompton Health PCN (12 practices)
- Inclusive Health PCN (7 practices)
- K and C South PCN (5 practices)
- West-Hill Health PCN (9 practices)
Which practices are in Neohealth PCN?
Colville Health Centre, Dr Rachael Garner, Exmoor Surgery, Golborne Medical Centre, St Quintin Health Centre and The Foreland Medical Centre.
How do patients rate Neohealth PCN?
84% described their overall experience as good in the 2026 GP Patient Survey, above the England figure of 77%.
How many patients does Neohealth PCN cover?
29,882 registered patients across 6 practices in September 2026.
How many patients per GP does Neohealth PCN have?
1,963 per full-time-equivalent qualified GP, against 2,171 across England.