West-Hill Health PCN: primary care network practices and patient survey
West-Hill Health PCN is a primary care network of 9 GP practices with 80,776 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77%. Its practices have 1,863 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 9 practices in West-Hill Health PCN with survey results, the share of patients describing their overall experience as good ranges from 80% at Portobello Medical Centre to 92% at Holland Park Surgery, with a median of 87% (England: 77%). 6 are above England and 0 below by more than the survey's margin of error. Lancaster Gate Medical Centre has the highest share finding it easy to get through by phone (93%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Holland Park Surgery | 13,296 | 92% | 84% | Good | 1,464 |
| Dr Jedth Phornnarit | 3,354 | 89% | 92% | Requires improvement | 1,572 |
| Drs. Ramasamy & Nannithamby | 5,332 | 89% | 78% | Good | 1,913 |
| Pembridge Villas Surgery | 13,315 | 88% | 86% | Good | 2,580 |
| North Kensington Medical Centre | 5,114 | 87% | 78% | Good | 1,547 |
| Lancaster Gate Medical Centre | 6,539 | 85% | 93% | Good | 2,477 |
| The Portland Road Practice | 8,936 | 84% | 74% | Good | 2,520 |
| Grand Union Health Centre | 20,643 | 83% | 73% | Good | 1,545 |
| Portobello Medical Centre | 4,247 | 80% | 78% | Good | 3,185 |
Results for the network as a whole, from 950 responses, against West and North London and England.
| Survey question | West-Hill Health PCN | West and North London | England |
|---|---|---|---|
| Overall experience good | 86% | 75% | 77% |
| Easy to contact by phone | 80% | 62% | 57% |
| Easy to contact via the website | 61% | 57% | 58% |
| Easy to contact via the NHS App | 62% | 54% | 54% |
| Reception team helpful | 94% | 83% | 85% |
| Last contact good | 84% | 73% | 73% |
| Wait for appointment about right | 80% | 68% | 69% |
| Listened to well | 90% | 86% | 87% |
| Treated with care and concern | 89% | 84% | 86% |
| Confidence and trust in the clinician | 94% | 92% | 93% |
| Needs met | 93% | 89% | 90% |
There are 1,863 registered patients per full-time-equivalent qualified GP in West-Hill Health PCN, fewer than England's 2,171 and West and North London's 2,497. Practices recorded 574 appointments a month per 1,000 patients (England: 510), 83% of them face to face. 45% of appointments took place on the day they were booked (England: 45%).
13% of registered patients are aged 65 or over (England: 19%). Lists shrank by 3.1% over the year (England: shrank 1.1%).
| Measure | West-Hill Health PCN | West and North London | England |
|---|---|---|---|
| Patients per qualified GP | 1,863 | 2,497 | 2,171 |
| Appointments per 1,000 patients a month | 574 | 469 | 510 |
| Face-to-face appointments | 83% | 60% | 63% |
| Same day as booked | 45% | 48% | 45% |
| Did not attend | 5% | 5% | 4% |
| Patients aged 65 or over | 13% | 12% | 19% |
Relative to England, the register furthest above England's rate at practices in West-Hill Health PCN is serious mental illness (1.6% against 1.0%), and the furthest below is osteoporosis (0.1% against 1.2%).
| Condition register | Age group | West-Hill Health PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 10.4% | 15.2% | 8,613 |
| Depression | 18+ yrs | 8.5% | 14.3% | 5,955 |
| Diabetes | 17+ yrs | 4.9% | 7.9% | 3,434 |
| Asthma | 6+ yrs | 4.1% | 6.6% | 3,274 |
| Cancer | All ages | 2.6% | 3.8% | 2,166 |
| Chronic kidney disease | 18+ yrs | 2.1% | 4.6% | 1,485 |
| Coronary heart disease | All ages | 1.6% | 3.0% | 1,330 |
| Serious mental illness | All ages | 1.6% | 1.0% | 1,297 |
| Atrial fibrillation | All ages | 1.3% | 2.2% | 1,113 |
| Stroke and TIA | All ages | 1.1% | 1.9% | 936 |
| COPD | All ages | 1.1% | 1.9% | 873 |
| Palliative care | All ages | 0.7% | 0.6% | 556 |
| Peripheral arterial disease | All ages | 0.6% | 0.6% | 526 |
| Heart failure | All ages | 0.5% | 1.1% | 447 |
| Dementia | All ages | 0.5% | 0.8% | 411 |
| Epilepsy | 18+ yrs | 0.5% | 0.8% | 322 |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% | 313 |
| Learning disability | All ages | 0.3% | 0.6% | 273 |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% | 34 |
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Which practices are in West-Hill Health PCN?
Dr Jedth Phornnarit, Drs. Ramasamy & Nannithamby, Grand Union Health Centre, Holland Park Surgery, Lancaster Gate Medical Centre, North Kensington Medical Centre, Pembridge Villas Surgery, Portobello Medical Centre and The Portland Road Practice.
How do patients rate West-Hill Health PCN?
86% described their overall experience as good in the 2026 GP Patient Survey, above the England figure of 77%.
How many patients does West-Hill Health PCN cover?
80,776 registered patients across 9 practices in September 2026.
How many patients per GP does West-Hill Health PCN have?
1,863 per full-time-equivalent qualified GP, against 2,171 across England.