Lancaster Gate Medical Centre, London: patient reviews and CQC rating
Lancaster Gate Medical Centre is a GP practice in London with 6,539 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, above the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in February 2016. It has 2.6 full-time-equivalent qualified GPs, or 2,477 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Lancaster Gate Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 93%, above the England figure of 57%. Its result closest to England is the share who said their needs were met at their last appointment: 92%, against 90% across England. Of the 11 results in the table, 8 are above England and 0 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 163rd of the 648 practices in London with 50 or more responses. 93% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (81%). 106 patients answered the survey (response rate 12%).
| Survey question | Lancaster Gate Medical Centre | West and North London | England |
|---|---|---|---|
| Overall experience good | 85% | 75% | 77% |
| Easy to contact by phone | 93% | 62% | 57% |
| Easy to contact via the website | 78% | 57% | 58% |
| Easy to contact via the NHS App | 79% | 54% | 54% |
| Reception team helpful | 93% | 83% | 85% |
| Last contact good | 87% | 73% | 73% |
| Wait for appointment about right | 75% | 68% | 69% |
| Listened to well | 94% | 86% | 87% |
| Treated with care and concern | 95% | 84% | 86% |
| Confidence and trust in the clinician | 100% | 92% | 93% |
| Needs met | 92% | 89% | 90% |
In the Friends and Family Test for July 2026, 98% of 63 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Lancaster Gate Medical Centre is Good, published in February 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,539 patients were registered at Lancaster Gate Medical Centre in September 2026, down 5.1% on a year earlier (England: down 1.1%).
8% of its patients are aged 65 or over, against 19% across England. With 2.6 full-time-equivalent qualified GPs, there are 2,477 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 0.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.8 | 2.8 |
| August 2024 | 2.9 | 2.9 |
| August 2025 | 3.2 | 3.2 |
| August 2026 | 2.6 | 2.6 |
From June 2026 to August 2026 the practice recorded 2,613 appointments a month, or 400 per 1,000 registered patients (England: 510). 81% were face to face (England: 63%). 51% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
64% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Lancaster Gate Medical Centre | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 400 | 469 | 510 |
| Face to face | 81% | 60% | 63% |
| Same day as booked | 51% | 48% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 2% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (0.9% against 0.6%). It has a lower share for a learning disability (0.1% against 0.6%), osteoporosis (0.2% against 1.2%) and dementia (0.1% against 0.8%). The practice's patients live in areas with an average deprivation score of 19.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 86.7 years for women and 81.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 5.8% | 15.2% |
| Depression | 18+ yrs | 4.9% | 14.3% |
| Diabetes | 17+ yrs | 3.0% | 7.9% |
| Asthma | 6+ yrs | 2.5% | 6.6% |
| Cancer | All ages | 1.8% | 3.8% |
| Coronary heart disease | All ages | 1.2% | 3.0% |
| Chronic kidney disease | 18+ yrs | 1.0% | 4.6% |
| Palliative care | All ages | 0.9% | 0.6% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Atrial fibrillation | All ages | 0.8% | 2.2% |
| Stroke and TIA | All ages | 0.6% | 1.9% |
| COPD | All ages | 0.5% | 1.9% |
| Heart failure | All ages | 0.4% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.3% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Epilepsy | 18+ yrs | 0.3% | 0.8% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Dementia | All ages | 0.1% | 0.8% |
| Learning disability | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 60.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 55.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 46.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.2% | 74.9% |
Lancaster Gate Medical Centre, 20-21 Leinster Terrace, London, W2 3ET. Phone: 020 7479 9750. Website: www.lancastergatemedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Jedth Phornnarit | 0.4 km | 89% |
| Newton Medical Centre | 0.8 km | 82% |
| Pembridge Villas Surgery | 1.0 km | 88% |
| Grand Union Health Centre | 1.1 km | 83% |
| The Westbourne Green Surgery | 1.2 km | 84% |
- Dr Jedth Phornnarit (89% overall experience good)
- Drs. Ramasamy & Nannithamby (89% overall experience good)
- Grand Union Health Centre (83% overall experience good)
- Holland Park Surgery (92% overall experience good)
- North Kensington Medical Centre (87% overall experience good)
- Pembridge Villas Surgery (88% overall experience good)
- Portobello Medical Centre (80% overall experience good)
- The Portland Road Practice (84% overall experience good)
How do patients rate Lancaster Gate Medical Centre?
In the 2026 GP Patient Survey, 85% of patients described their overall experience of Lancaster Gate Medical Centre as good, above the England figure of 77%. 93% found it easy to get through by phone.
How many patients are registered at Lancaster Gate Medical Centre?
6,539 patients were registered in September 2026, down 5.1% on a year earlier.
What is Lancaster Gate Medical Centre's CQC rating?
Good overall, published in February 2016.
How many GPs does Lancaster Gate Medical Centre have?
2.6 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,477 patients per GP against 2,171 across England.
Are appointments at Lancaster Gate Medical Centre face to face?
81% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Lancaster Gate Medical Centre's phone number?
020 7479 9750.