Pembridge Villas Surgery, London: patient reviews and CQC rating
Pembridge Villas Surgery is a GP practice in London with 13,315 registered patients (September 2026). In the 2026 GP Patient Survey, 88% of its patients described their overall experience as good, above the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in January 2024. It has 5.2 full-time-equivalent qualified GPs, or 2,580 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Pembridge Villas Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 86%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice using the NHS App: 52%, against 54% across England. Of the 11 results in the table, 7 are above England and 0 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 88th of the 648 practices in London with 50 or more responses. 86% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (87%). 119 patients answered the survey (response rate 15%).
| Survey question | Pembridge Villas Surgery | West and North London | England |
|---|---|---|---|
| Overall experience good | 88% | 75% | 77% |
| Easy to contact by phone | 86% | 62% | 57% |
| Easy to contact via the website | 73% | 57% | 58% |
| Easy to contact via the NHS App | 52% | 54% | 54% |
| Reception team helpful | 96% | 83% | 85% |
| Last contact good | 85% | 73% | 73% |
| Wait for appointment about right | 77% | 68% | 69% |
| Listened to well | 98% | 86% | 87% |
| Treated with care and concern | 94% | 84% | 86% |
| Confidence and trust in the clinician | 94% | 92% | 93% |
| Needs met | 95% | 89% | 90% |
In the Friends and Family Test for July 2026, 87% of 164 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Pembridge Villas Surgery is Good, published in January 2024. All 5 key questions are rated Good. It held the same rating in the report before (January 2020).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
13,315 patients were registered at Pembridge Villas Surgery in September 2026, down 5.3% on a year earlier (England: down 1.1%).
12% of its patients are aged 65 or over, against 19% across England. With 5.2 full-time-equivalent qualified GPs, there are 2,580 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 2.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.5 | 4.5 |
| August 2024 | 5.2 | 5.2 |
| August 2025 | 5.2 | 5.2 |
| August 2026 | 5.2 | 5.2 |
From June 2026 to August 2026 the practice recorded 7,539 appointments a month, or 566 per 1,000 registered patients (England: 510). 77% were face to face (England: 63%). 40% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
56% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Pembridge Villas Surgery | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 566 | 469 | 510 |
| Face to face | 77% | 60% | 63% |
| Same day as booked | 40% | 48% | 45% |
| More than 28 days after booking | 5% | 2% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (0.8% against 0.6%) and serious mental illness (1.3% against 1.0%). It has a lower share for a learning disability (0.0% against 0.6%), osteoporosis (0.3% against 1.2%) and diabetes (2.5% against 7.9%). The practice's patients live in areas with an average deprivation score of 16.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 86.6 years for women and 82.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 8.2% | 15.2% |
| Depression | 18+ yrs | 5.6% | 14.3% |
| Asthma | 6+ yrs | 3.1% | 6.6% |
| Diabetes | 17+ yrs | 2.5% | 7.9% |
| Cancer | All ages | 2.5% | 3.8% |
| Chronic kidney disease | 18+ yrs | 1.5% | 4.6% |
| Atrial fibrillation | All ages | 1.3% | 2.2% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Coronary heart disease | All ages | 1.1% | 3.0% |
| Stroke and TIA | All ages | 0.8% | 1.9% |
| COPD | All ages | 0.8% | 1.9% |
| Palliative care | All ages | 0.8% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Heart failure | All ages | 0.4% | 1.1% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Epilepsy | 18+ yrs | 0.3% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.3% | 0.8% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Learning disability | All ages | 0.0% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 60.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 50.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 54.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 57.4% | 74.9% |
Pembridge Villas Surgery, 45 Pembridge Villas, London, W11 3EP. Phone: 020 7727 2222. Website: www.pembridgevillas-w11.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Newton Medical Centre | 0.5 km | 82% |
| Colville Health Centre | 0.7 km | 91% |
| Dr Rachael Garner | 0.7 km | 85% |
| Portobello Medical Centre | 0.7 km | 80% |
| Dr Jedth Phornnarit | 0.8 km | 89% |
- Dr Jedth Phornnarit (89% overall experience good)
- Drs. Ramasamy & Nannithamby (89% overall experience good)
- Grand Union Health Centre (83% overall experience good)
- Holland Park Surgery (92% overall experience good)
- Lancaster Gate Medical Centre (85% overall experience good)
- North Kensington Medical Centre (87% overall experience good)
- Portobello Medical Centre (80% overall experience good)
- The Portland Road Practice (84% overall experience good)
How do patients rate Pembridge Villas Surgery?
In the 2026 GP Patient Survey, 88% of patients described their overall experience of Pembridge Villas Surgery as good, above the England figure of 77%. 86% found it easy to get through by phone.
How many patients are registered at Pembridge Villas Surgery?
13,315 patients were registered in September 2026, down 5.3% on a year earlier.
What is Pembridge Villas Surgery's CQC rating?
Good overall, published in January 2024.
How many GPs does Pembridge Villas Surgery have?
5.2 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,580 patients per GP against 2,171 across England.
Are appointments at Pembridge Villas Surgery face to face?
77% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Pembridge Villas Surgery's phone number?
020 7727 2222.