Holland Park Surgery, London: patient reviews and CQC rating
Holland Park Surgery is a GP practice in London with 13,296 registered patients (September 2026). In the 2026 GP Patient Survey, 92% of its patients described their overall experience as good, above the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in February 2017. It has 9.1 full-time-equivalent qualified GPs, or 1,464 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Holland Park Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 84%, above the England figure of 57%. Its result closest to England is the share who found it easy to contact the practice using the NHS App: 57%, against 54% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 27th of the 648 practices in London with 50 or more responses. 84% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (96%). 83 patients answered the survey (response rate 17%).
| Survey question | Holland Park Surgery | West and North London | England |
|---|---|---|---|
| Overall experience good | 92% | 75% | 77% |
| Easy to contact by phone | 84% | 62% | 57% |
| Easy to contact via the website | 70% | 57% | 58% |
| Easy to contact via the NHS App | 57% | 54% | 54% |
| Reception team helpful | 91% | 83% | 85% |
| Last contact good | 86% | 73% | 73% |
| Wait for appointment about right | 85% | 68% | 69% |
| Listened to well | 93% | 86% | 87% |
| Treated with care and concern | 94% | 84% | 86% |
| Confidence and trust in the clinician | 99% | 92% | 93% |
| Needs met | 94% | 89% | 90% |
In the Friends and Family Test for July 2026, 91% of 82 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Holland Park Surgery is Good, published in February 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
13,296 patients were registered at Holland Park Surgery in September 2026, almost the same as a year earlier.
16% of its patients are aged 65 or over, against 19% across England. With 9.1 full-time-equivalent qualified GPs, there are 1,464 patients per GP, fewer than the England figure of 2,171 and West and North London's 2,497. The practice also has 3.5 nurses and 0.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.7 | 9.7 |
| August 2024 | 8.3 | 11.5 |
| August 2025 | 9.4 | 12.6 |
| August 2026 | 9.1 | 11.2 |
From June 2026 to August 2026 the practice recorded 6,515 appointments a month, or 490 per 1,000 registered patients (England: 510). 92% were face to face (England: 63%). 54% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
39% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Holland Park Surgery | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 490 | 469 | 510 |
| Face to face | 92% | 60% | 63% |
| Same day as booked | 54% | 48% | 45% |
| More than 28 days after booking | 2% | 2% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.1% against 1.2%), a learning disability (0.2% against 0.6%) and COPD (0.6% against 1.9%). The practice's patients live in areas with an average deprivation score of 13.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 88.0 years for women and 83.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 9.2% | 15.2% |
| Depression | 18+ yrs | 6.3% | 14.3% |
| Cancer | All ages | 3.4% | 3.8% |
| Asthma | 6+ yrs | 3.2% | 6.6% |
| Diabetes | 17+ yrs | 3.0% | 7.9% |
| Coronary heart disease | All ages | 2.1% | 3.0% |
| Chronic kidney disease | 18+ yrs | 1.7% | 4.6% |
| Atrial fibrillation | All ages | 1.7% | 2.2% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Dementia | All ages | 0.6% | 0.8% |
| COPD | All ages | 0.6% | 1.9% |
| Palliative care | All ages | 0.5% | 0.6% |
| Heart failure | All ages | 0.5% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Epilepsy | 18+ yrs | 0.3% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Learning disability | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 61.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 53.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 53.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 59.5% | 74.9% |
Holland Park Surgery, Kensington Central Library, 12 Phillimore Walk, London, W8 7RX. Phone: 020 7221 4334.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Scarsdale Medical Centre | 0.3 km | 80% |
| The Abingdon Health Centre | 0.6 km | 93% |
| Dr King Stott and Pankhurst | 0.8 km | 83% |
| Kynance Practice | 0.8 km | 92% |
| Earls Court Health and Wellbeing Centre | 1.0 km | 67% |
- Dr Jedth Phornnarit (89% overall experience good)
- Drs. Ramasamy & Nannithamby (89% overall experience good)
- Grand Union Health Centre (83% overall experience good)
- Lancaster Gate Medical Centre (85% overall experience good)
- North Kensington Medical Centre (87% overall experience good)
- Pembridge Villas Surgery (88% overall experience good)
- Portobello Medical Centre (80% overall experience good)
- The Portland Road Practice (84% overall experience good)
How do patients rate Holland Park Surgery?
In the 2026 GP Patient Survey, 92% of patients described their overall experience of Holland Park Surgery as good, above the England figure of 77%. 84% found it easy to get through by phone.
How many patients are registered at Holland Park Surgery?
13,296 patients were registered in September 2026, down 0.3% on a year earlier.
What is Holland Park Surgery's CQC rating?
Good overall, published in February 2017.
How many GPs does Holland Park Surgery have?
9.1 full-time-equivalent qualified GPs (19 qualified GPs by headcount), which is 1,464 patients per GP against 2,171 across England.
Are appointments at Holland Park Surgery face to face?
92% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Holland Park Surgery's phone number?
020 7221 4334.