Fitzrovia Medical Centre, London: patient reviews and CQC rating
Fitzrovia Medical Centre is a GP practice in London with 7,623 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in January 2024. It has 3.9 full-time-equivalent qualified GPs, or 1,930 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Fitzrovia Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 62%, against 57% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 29%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 352nd of the 648 practices in London with 50 or more responses. 62% found it easy to get through by phone (England: 57%). The overall experience result is 5 points higher than in 2025 (73%). 100 patients answered the survey (response rate 11%).
| Survey question | Fitzrovia Medical Centre | West and North London | England |
|---|---|---|---|
| Overall experience good | 78% | 75% | 77% |
| Easy to contact by phone | 62% | 62% | 57% |
| Easy to contact via the website | 39% | 57% | 58% |
| Easy to contact via the NHS App | 29% | 54% | 54% |
| Reception team helpful | 83% | 83% | 85% |
| Last contact good | 66% | 73% | 73% |
| Wait for appointment about right | 59% | 68% | 69% |
| Listened to well | 82% | 86% | 87% |
| Treated with care and concern | 84% | 84% | 86% |
| Confidence and trust in the clinician | 89% | 92% | 93% |
| Needs met | 87% | 89% | 90% |
CQC's overall rating for Fitzrovia Medical Centre is Good, published in January 2024. One key question is rated differently: Responsive Requires Improvement. It held the same rating in the report before (June 2022).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
7,623 patients were registered at Fitzrovia Medical Centre in September 2026, down 3.0% on a year earlier (England: down 1.1%).
10% of its patients are aged 65 or over, against 19% across England. With 3.9 full-time-equivalent qualified GPs, there are 1,930 patients per GP, fewer than the England figure of 2,171 and West and North London's 2,497. The practice also has 0.3 nurses and 0.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.3 | 3.3 |
| August 2024 | 4.6 | 5.7 |
| August 2025 | 4.7 | 6.4 |
| August 2026 | 3.9 | 5.2 |
From June 2026 to August 2026 the practice recorded 3,274 appointments a month, or 429 per 1,000 registered patients (England: 510). 31% were face to face (England: 63%). 46% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
57% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Fitzrovia Medical Centre | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 429 | 469 | 510 |
| Face to face | 31% | 60% | 63% |
| Same day as booked | 46% | 48% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.5% against 1.0%). It has a lower share for osteoporosis (0.0% against 1.2%), a learning disability (0.2% against 0.6%) and dementia (0.2% against 0.8%). The practice's patients live in areas with an average deprivation score of 21.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.5 years for women and 80.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 8.1% | 15.2% |
| Depression | 18+ yrs | 5.5% | 14.3% |
| Diabetes | 17+ yrs | 4.4% | 7.9% |
| Asthma | 6+ yrs | 3.5% | 6.6% |
| Cancer | All ages | 2.1% | 3.8% |
| Chronic kidney disease | 18+ yrs | 2.1% | 4.6% |
| Serious mental illness | All ages | 1.5% | 1.0% |
| Coronary heart disease | All ages | 1.4% | 3.0% |
| Atrial fibrillation | All ages | 1.1% | 2.2% |
| COPD | All ages | 0.9% | 1.9% |
| Stroke and TIA | All ages | 0.9% | 1.9% |
| Heart failure | All ages | 0.5% | 1.1% |
| Palliative care | All ages | 0.4% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Epilepsy | 18+ yrs | 0.3% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.3% | 0.8% |
| Dementia | All ages | 0.2% | 0.8% |
| Learning disability | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.0% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 55.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 46.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 35.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 52.8% | 74.9% |
Fitzrovia Medical Centre, 31 Fitzroy Square, London, W1T 6EU. Phone: 020 7387 5798. Website: www.fitzroviamedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Ridgmount Practice | 0.6 km | 65% |
| Camden Health Improvement Practice | 0.7 km | 95% |
| Gower Street Practice | 0.7 km | 76% |
| Marylebone Health Centre | 0.8 km | 79% |
| Cavendish Health Centre | 0.8 km | 82% |
- Cavendish Health Centre (82% overall experience good)
- Covent Garden Medical Centre (74% overall experience good)
- Crawford Street Surgery (70% overall experience good)
- Dr Christopher Bark (78% overall experience good)
- Great Chapel Street Medical Centre (93% overall experience good)
- Marylebone Health Centre (79% overall experience good)
- Soho Square General Practice (88% overall experience good)
- The Mayfair Medical Centre (94% overall experience good)
How do patients rate Fitzrovia Medical Centre?
In the 2026 GP Patient Survey, 78% of patients described their overall experience of Fitzrovia Medical Centre as good, against 77% across England. 62% found it easy to get through by phone.
How many patients are registered at Fitzrovia Medical Centre?
7,623 patients were registered in September 2026, down 3.0% on a year earlier.
What is Fitzrovia Medical Centre's CQC rating?
Good overall, published in January 2024.
How many GPs does Fitzrovia Medical Centre have?
3.9 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,930 patients per GP against 2,171 across England.
Are appointments at Fitzrovia Medical Centre face to face?
31% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Fitzrovia Medical Centre's phone number?
020 7387 5798.