Camden Health Improvement Practice, London: patient reviews and CQC rating
Camden Health Improvement Practice is a GP practice in London with 478 registered patients (September 2026). In the 2026 GP Patient Survey, 95% of its patients described their overall experience as good, above the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in November 2022. It has 1.7 full-time-equivalent qualified GPs, or 281 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Camden Health Improvement Practice
Its best result against England is the share who described their last contact with the practice as good: 93%, above the England figure of 73%. Its weakest is the share who found it easy to contact the practice using the NHS App: -9700%, against 54% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
75% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (92%). 28 patients answered the survey (response rate 6%).
| Survey question | Camden Health Improvement Practice | West and North London | England |
|---|---|---|---|
| Overall experience good | 95% | 75% | 77% |
| Easy to contact by phone | 75% | 62% | 57% |
| Easy to contact via the website | 53% | 57% | 58% |
| Easy to contact via the NHS App | -9700% | 54% | 54% |
| Reception team helpful | 95% | 83% | 85% |
| Last contact good | 93% | 73% | 73% |
| Wait for appointment about right | 68% | 68% | 69% |
| Listened to well | 94% | 86% | 87% |
| Treated with care and concern | 95% | 84% | 86% |
| Confidence and trust in the clinician | 94% | 92% | 93% |
| Needs met | 93% | 89% | 90% |
CQC's overall rating for Camden Health Improvement Practice is Good, published in November 2022. All 5 key questions are rated Good. It held the same rating in the report before (April 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
478 patients were registered at Camden Health Improvement Practice in September 2026, down 10.5% on a year earlier (England: down 1.1%).
7% of its patients are aged 65 or over, against 19% across England. With 1.7 full-time-equivalent qualified GPs, there are 281 patients per GP, fewer than the England figure of 2,171 and West and North London's 2,497. The practice also has 0.6 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.9 | 1.9 |
| August 2024 | 1.7 | 1.7 |
| August 2025 | 1.7 | 1.7 |
| August 2026 | 1.7 | 1.7 |
From June 2026 to August 2026 the practice recorded 973 appointments a month, or 2,035 per 1,000 registered patients (England: 510). 73% were face to face (England: 63%). 46% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
52% were with a GP rather than another member of the practice team. 27% of booked patients did not attend.
| Measure | Camden Health Improvement Practice | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 2,035 | 469 | 510 |
| Face to face | 73% | 60% | 63% |
| Same day as booked | 46% | 48% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 27% | 5% | 4% |
Camden Health Improvement Practice, St. James' House, 108 Hampstead Road, London, NW1 2LS. Phone: 020 3182 4200.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Kings Cross Surgery | 0.6 km | 36% |
| Somers Town Medical Centre | 0.6 km | 53% |
| Fitzrovia Medical Centre | 0.7 km | 78% |
| Ampthill Practice | 0.7 km | 76% |
| Ridgmount Practice | 1.0 km | 65% |
- Ampthill Practice (76% overall experience good)
- Brunswick Medical Centre (73% overall experience good)
- Kings Cross Surgery (36% overall experience good)
- Ridgmount Practice (65% overall experience good)
- Somers Town Medical Centre (53% overall experience good)
- Swiss Cottage Surgery (88% overall experience good)
- The Bloomsbury Surgery (67% overall experience good)
How do patients rate Camden Health Improvement Practice?
In the 2026 GP Patient Survey, 95% of patients described their overall experience of Camden Health Improvement Practice as good, above the England figure of 77%. 75% found it easy to get through by phone.
How many patients are registered at Camden Health Improvement Practice?
478 patients were registered in September 2026, down 10.5% on a year earlier.
What is Camden Health Improvement Practice's CQC rating?
Good overall, published in November 2022.
How many GPs does Camden Health Improvement Practice have?
1.7 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 281 patients per GP against 2,171 across England.
Are appointments at Camden Health Improvement Practice face to face?
73% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Camden Health Improvement Practice's phone number?
020 3182 4200.